Spinarium Casino - discussione generale (pagina 4)

Hello, I would like to share my experience.

A month ago I opened an account on spinarium.com thanks to Youtuber ATX Slots. At first it seemed like a normal casino, I lost some, won some. I even withdrew a small amount. The problem came when I got a MAX WIN on the game Fruit Party. Support kept writing to me that they had a problem with transactions and that I had to wait. So I waited and in the meantime I played.. Well, from the 250,000 CZK win I ended up making something around 6,000,000 CZK and something I didn't expect happened. My account was blocked. So I wrote to support about what was going on, but they wrote back that my account never existed and that I probably had the wrong page. So I contacted the Youtuber to see if he could help me and they told him that they were in contact with the provider (Pragmatic Play) about the big win. I thought OK, it must be legit. But I've been waiting like this for 2 weeks now and I still haven't received anything. I don't know what to do, this is a really big amount of money that would really help me.

Dobrý den , chtěl bych se podělit s moji zkušeností.

Před měsícem jsem si založil účet na spinarium.com díky Youtuberovi ATX Slots. Ze začátku se to zdálo jako normální casino , něco jsem prohrál něco vyhrál. Dokonce jsem i vybral menší částku. Problém nastal když jsem dostal MAX WIN na hře Fruit Party. Supporti mi pořád psali že mají problém s transakcemi a že musím počkat. Tak jsem čekal a mezi tím ještě hrál.. No z výhry 250 000 CZK jsem nakonec udělal něco okolo 6 000 000 CZK a stalo se něco co jsem nečekal. Účet mi byl zablokován. Psal jsem teda na support o co jde, ti mi ale odepsali že můj účet prý nikdy neexistoval a že jsem si nejspíš spletl stránku. Kontaktoval jsem tedy toho Youtubera jestli by mi nepomohl a ti mu řekli že prý jsou v kontaktu s providerem ( Pragmatic Play ) ohledně té velké výhry. Řekl jsem si OK , asi to je legit. Jenže Už takhle čekám 2 týdny a stále jsem se nedočkal ničeho. Nevím co mám dělat, jedná se o fakt velké peníze které by mi opravdu pomohli.

Phew, I'm so sorry that this situation happened. You're happy to win such a big sum of money, and in the end it looks like it's going to be hard to get it at all.

Based on what they told you, namely that your account does not exist, I would be shocked and especially angry. On the other hand, I don't really understand why a casino would provide information about an account that simply doesn't belong to them to a third party, even if it's a streamer.

Anyway, the casino shouldn't say you don't have an account there, but it's common for a check to be made for such a big win. That's why it surprises me and I also have a feeling that it will be even harder to get the money back when they're already causing problems in the beginning.

However, I would definitely file a complaint with us and we will try to help you somehow. I believe that the casino will communicate with us and I hope we can manage to get your money back. You don't get anything for it, you just sacrifice your time.

Are you going to do it?

If so, you can find the link to the complaint here ⬅️

Fuha, tak to je mi velmi luto, ze takato situacia nastala. Clovek sa potesi ze vyhra taketo velke peniaze a nakoniec vyzera, ze to bude este tazke ich vobec dostat.

Podla toho co ti povedali, a sice ze tvoj ucet neexistuje, tak to by ma zarazilo a hlavne by som bol nahnevany. Na druhu stranu moc nechapem preco by kasino poskytovalo nejakej tretej strane informacie o ucte ktory jednoducho nepatri jemu aj ked to je streamer.

Kazdopadne, kasino by nemalo povedat ze tam nemas ucet ale je bezne ze sa pri takej vysokej vyhre robi kontrola. Preto ma to zaraza a mam taky pocit, ze to bude este tazke tie peniaze dostat ked uz na zaciatku robia problemy.

Avsak, rozhodne by som si zalozil staznost u nas a my sa ti nejako pokusime pomoct. Verim, ze kasino bude s nami komunikovat a hadam sa nam podari docielit to aby si penaize dostal. Nic za to nedas, len obetujes cas.

Pojdes do toho?

Ak ano link k staznosti najdes tu ⬅️

Hi, thanks for your reply. I tried to file a complaint here, but when I selected the Casino, I couldn't find Spinarium.

Ahoj, díky za odpověď. Snažil jsem se tu stížnost podat , ale při výběru o jaké Casino se jedná mi Spinarium nešlo najít.

So feel free to enter another casino there and write in the text what it is and that you didn't have the opportunity to choose Spinarium, our team will then correct it and rewrite it. 🙂

Kludne tam teda zadaj nejake ine kasino a do textu napis o ake sa jedna a to, ze si nemal moznost vybrat Spinarium, nas tim to potom opravi a prepise. 🙂

Hey mate, sorry to bother about this, did you got your money or they blatantly scammed you out of it? Was thinking of playing there but after ur story i might reconsider

Just saw your complaint against them is still active, wish you the best of luck with the withdraw and lets hope they fix it since they are still answering

Got my money in the end but it took time

Fick mina pengar till slut men det tog tid

Realy? How much did you win?

15000 SEK

15000 kr

Well, I didn't win a large sum of money, but I wanted to withdraw it. It seemed like a good casino to me. My friends and I tried it, but I was the only one who won, so when I made a withdrawal it gave me an error. I was in contact with support via email for 2 weeks until today when they told me that I should try another bank (I entered this casino because it was supposedly fast in paying, which it wasn't, and because it indicated that it accepted transfers for both deposits and withdrawals).

I always requested to withdraw by bank transfer and in reality that is the method that led us to enter, now unilaterally they change it to bitcoin, that means that all of us who entered by that method were scammed, we all had to wait to validate the withdrawal by transfer and now we have all been unilaterally changed to systems that you do not manage nor want to access, it seems to me a practice to lose profits and client funds and thus be able to scam

Pues yo gané no una gran suma de dinero, pero quise retirarla, me parecía un buen casino, mis amigos y yo lo probamos pero yo fui la única que gané por lo que al retirar arrojaba error, estuve en contacto son soporte via mail por 2 semanas hasta que hoy me indican que debo probar otro banco (entre a este casino por supuestamente ser rápido en pago, cosa que no fue, aparte por indicar aceptar transferencias tanto para deposito como para retiro) .

Siempre solicité retirar por transferencia bancaria y en realidad ese es el metodo que nos llevó a ingresar, ahora de manera unilateral lo modifican a bitcoin, eso quiere decir que todos los que ingresamos por ese metodo fuimos estafados, a todos nos hicieron esperar para validar el retiro por transferencia y ahora a todos nos cambiaron unilateralmente a sistemas que no manejas ni queremos acceder, me parece una práctica para perder las ganancias y fondos de clientes y asi poder estafar

Did the casino have any reason for recommending a different payment method? Is it also possible for you to withdraw using crypto or not? 

Usually casinos recommend players to change if there is a problem with the payment provider or similar. 

So you are still waiting for your withdrawal, yes?

From what the casino tells me, it is not going to happen, they unilaterally changed the payment method to one that I never indicated I had, which is cryptocurrency, they say they have indicated that the bank I selected rejected the payment, but they are not telling me to try another bank, which is what I can do to obtain the withdrawal, they directly removed that option and added methods that I do not have, that is, I lost the money because I cannot withdraw it, the funny thing is that a friend won a smaller amount and requested the withdrawal by transfer and he could, what I think is that they manage the options according to the user [I also read a similar case on this page] to deny the withdrawal.

The transfer option is still operational for deposits. It is not a problem with the provider, although they indicate that if there is no legal way to apply pressure, I should consider the money lost.

Por lo que me indica el casino no va a ocurrir, cambiaron unilateralmente el medio de pago a uno que nunca indiqué tener que es cryptomedas, dicen haber indicado que el banco que seleccioné rechazó el pago, pero no me están diciendo que intente con otro banco que es lo que puedo realizar para obtener el retiro, ellos directamente sacaron esa opción y sumaron formas que no tengo, o sea perdí el dinero por que no lo puedo retirar, lo gracioso es que un amigo ganó una suma menor y pidió el retiro con transferencia y si pudo, lo que creo es que manejan las opciones según usuario [también leí un caso similar en esta página] para negar el retiro.

La opción de transferencia sigue operativa para depósito, no es un problema con el proveedor aunque ellos indican que si, como no existe una manera legal de presionar debo dar por perdido el dinero

So do I understand correctly that you lost the money? Therefore, is it not possible that you could have withdrawn it using crypto if that is the method you can use? I mean, it's probably not that hard to open a wallet and send it there.😕

Spinarium platform with all the games, quite attractive, but it doesn't pay the prizes, I've been trying to withdraw for 30 days and I can't withdraw my values, the house escapes the terms of acceptance does not comply and limits the withdrawals with amounts much lower than it is in terms, for example it will take me 22 months to withdraw my earnings. Bad ones don't keep their words, they run away from the responsibility of paying the amounts when the gains are big 👎👎

Hi and did you try to ask if it would be possible to increase the limit somehow? Anyway, I guess the most important thing is if the casino will pay you, so did you get something or not? What payment method do you use to withdraw and what limit did they give you?

Good morning jaro, I've already asked them this question and they even informed that they wouldn't keep the amount of 537€ per month due to the fact that my earnings are 100x higher than my deposits. Of all amounts I managed to make two withdrawals of only 537€ one day 29/04 and 05/01 so far I couldn't withdraw anything else. All my withdrawals are made via pix, I have a pending withdrawal amount since 05/07 so far they didn't cancel but they didn't put it in my account either

537 per month? Do they have something like that in the Terms because it seems to me to be terribly little. So now should you realistically get another 537 a month from the first successful withdrawal or does the beginning of the month always mean you get one payment and then you have to wait again?

That's right Jaro, I won a very considerable amount, but before I could withdraw anything, they were very reluctant, first I had to do all the verification, after that I managed to withdraw 250 reias only after that I tried other withdrawals I had no way of receiving because they informed me that the payment provider was having a problem then it had been another 15 to 20 days, when they informed me that the payment provider came back after many complaints, they informed me that the sector or risk manager limited my account in particular only the amount of 537€ monthly that is 3.050 per month, dividing that by 69,000 how many withdrawals do I have to make?

and the terms clearly state that if the amount is 10x greater than the deposit amount, the monthly withdrawal is limited to €5,000, but that's not what happens. And I'm very stubborn, I made another withdrawal request for €28,700 and it's been pending for 3 days. This last one they haven't canceled yet, but they haven't deposited it in my account either, in total in one month there have been more than 50 unsuccessful withdrawal attempts that they cancel and don't deposit the money in the player's account

Isso mesmo Jaro,eu ganhei um valor bem considerável,porém antes de conseguir sacar alguma coisinha,eles relutaram muito,primeiro tive que fazer toda a verificação,após isso consegui sacar 250 reias só após isso tentei outros saques não tinha como receber porque eles informaram que o provedor de pagamento estava com problema aí já tinha se ido mais uns 15 a 20 dias ,quando eles informaram que o provedor de pagamento voltou depois de muitas reclamações,eles me informaram que o setor ou gerente de risco limitou a minha conta em particular apenas o valor de 537€ mensal ou seja 3.050 reias por mês ,dividindo isso por 69mil quantos saques tenho que fazer ???

sendo que nos termos é clara a regra que diz caso o montante seja 10x maior que o valor de depósito o saque mensal está limitado a 5.000€ ,mas não é isso que acontece.E eu sou bem teimosa , fiz novamente uma solicitação de saque de 28.700 está pendente há 3 dias este último não cancelaram ainda mas também não depositaram em minha conta , ao total em um mês tem mais de 50 tentativas de saques mal sucedidas que eles cancelam e não depositam o dinheiro na conta do jogador

This is Spinarium, several withdrawal attempts! They have imposed that I can only withdraw 3,050 per month, they don't even let me withdraw what they say in the terms which is 5,000€ per month if you have a balance 10x higher than the amount deposited, they say they can't let me get married because my winnings are 100x higher than my deposits, this is ridiculous, look how many withdrawals I've tried to make according to the terms and they cancel them all. The house is garbage, it doesn't honor the conditions imposed by the terms themselves, they don't follow the rules themselves.What I've seen, if the player wins small amounts they allow withdrawals, larger amounts super prizes they don't allow withdrawals, I tried to withdraw through my digital wallet and they don't allow it either, they say that my wallet data is invalid, but it's only invalid for Spinarium, in any other place or platform I can make the withdrawal with my digital wallet.They are not honest, this is unacceptable and inadmissible, they have no word, and the reputation of this casino for me has to be Zero, because a casino that does not fulfill its own terms should not even be among the ranking of known casinos because they do not fulfill what they promise.

Essa é a Spinarium ,várias tentativas de saques! Impuseram que eu só posso sacar 3.050 por mês ,não deixam sacar nem o que eles dizem nos termos que é 5.000€ mensais caso você tenha o saldo 10x maior que o valor depositado,eles falam que não podem deixar eu casar porque meus ganhos são 100x maiores que meus depósitos ,isso é ridículo ,olha quantos saques já tentei fazer de acordo com os termos e eles cancelam todos.A casa é um lixo,não honra com a s condições impostas pelos próprios termos ,descumprem as próprias regras.O que pude observar,se o jogador ganha valores pequenos eles permitem os saques ,valores maiores super prêmios eles não deixam sacar,tentei o saque por minha carteira digital e também não permitem dizem que os dados de minha carteira são inválidos, só que só é inválido para a Spinarium em qualquer outro local ou plataforma consigo realizar o saque com minha carteira digital.Não são honestos ,isso é inaceitável e inadmissível,não tem palavra,e a reputação desse cassino pra mim tem que ser Zero ,pois um cassino que não cumpre os próprios termos não deveria nem de estar entre os ranking dos cassinos conhecidos pois não cumprem com o que prometem .