Spinch Casino - discussione generale (pagina 2)

They have been cancelling my withdrawals after they have been processed if I complain, or question anything also. What I think is really suss is if it has been processed, that should mean it's going through the banking avenues, and will end in successful money going into my account.

The fact that they can call it all back and it's instantly back in my account tells me, it's never actually really processed

They are just saying that, with no intention of giving me any money that I can withdrawal. Their aim clearly is to hope that I play it after it lands back in my account. No withdrawal process should be anything close to this difficult

Hello there. So, if I understand correctly, you have never had any successful withdrawal in this casino, is that correct? In that case, I reckon, the complaint would really be in place, as Jaro has mentioned already. Don't you think so? 🤔

Hello. Yeah, probably it is better to wait how the withdrawal you are waiting on will go and then request another one. Also let's not forget about those withdrawal limits, right? Hopefully everything will be ok and it won't be necessary to file a complaint. Please keep us updated and we will be here ready to help if you need us to do so.

Hello,

how did your payments go? Have you received your money? I'm in a similar situation there.

Hallo,

wie Gingen eure Zahlungen aus? Habt ihr euer Geld erhalten. Ich bin dort in einer ähnlichen Situation.

Hello,

Have you received your money money? I'm in a similar situation there.

Hallo,

Hast du dein Geld Geld erhalten ? Ich bin dort in einer ähnlichen Situation.

Hi, from what I've seen you have the same situation, so you're also waiting for a withdrawal yes ? How long have you been waiting ? Do you have a verified casino account ? 

I also saw that you have an pending complaint, so if your wait reaches 14 days and nothing is resolved, our team will intervene and try to help.

Hopefully this will not be necessary and you will get your money sooner.

I will wait for an update.

Very very good casino

Hi, what's good about this casino for you ? Anything in particular impress you ? 🙂

I dont wanna give any star but I have to I won 1k when I try to withdrawal my money they cancel it 5 times they asking me to try another method and deposit again 20 euro 3 times I had to do that with another bank accounts so I lost 60 euro for nothing and im still waiting for my 1k another day they send me an email that they send my money and I have to ask my bank for further information I asked my bank and they told me that spinch don't send any money when I again talk with spinch they told me that I have to wait again for more information they lying all the time I think my money is gone I never get it so DONT PLAY AT SPINCH CASINO DIE LYING AND YOU WIL NOT GET ANY CENT OF THEM. day 7 they tol me we send you're money to youre bank but now its again a reject and my money is not on my bank but on the casino balance can someone help me I want my money back.

they telling me all the time something else We are having technical issues on our site right now and will resolve them as soon as possible. Please be patient, your money will be fine.

this is what they tell now

its a lie people dont play here

and now it is my problem I called my bank and they told me spinch never send any money I try it with 3 different bank accounts and 1 creditcard I called every bank all banks telling me spinch never send any CENT to you dont believe them and dont play here they dont pay you out

Cancellations come from the side of your payment processor, this is not our site's problem. Your request has been transferred to another department, we are trying to solve your problem as soon as possible.

I apologize, I was wrong about that. Your payment method you are trying to withdraw to has canceled your withdrawal. Please wait, your request has been forwarded.

they dont even know what to say anymore when you talk about reviews I told them to put everyday 5 reviews until I get my money

Hello, all.

If you are looking for casinos to enjoy, this is not it.

trust me whatever urge you have, is worth avoiding the suffering and tactics you get from a casino like this.

look for other providers, they lie, they are dishonest, they do not deserve your business, I had my balance drop from 500 to 300 in a split second playing 3 dollars a spin, went to chat, she says I lost it, I’m like how can I lose 200 bucks in 1 second playing 3 dollar spins, so they deduct and steal from your balance, they have no morals and there are soooo much better places to give your business, closed my account there and told them I will let ppl know so if you read this, exit the browser and search for a better one out there

Thank you for your posts and I hope we'll be able to help you out with this issue you're having at this casino. May I ask, when exactly was your withdrawal requested and if you went thru the verification process at this casino, please? I am just trying to figure out what could cause this delay, or as they told you, it could be some kind of technical issue.🤷‍♀️ Please give us any information you have, so we can have a chance to help.

May I ask, if you've reported this issue at the casino anywhere? Have you asked the casino to send you the game history of your play, perhaps? They surely should be able to provide it and check what exactly has happened there, so you could prove everything you are saying here. Would you like us to help you somehow? Just tell us, please, if there's anything we can do. We'll wait for your reply.

no I closed my account right away, wouldn’t ever deposit here again… so many better providers and casinos out there, these guys are very shady too, play somewhere that will be happy to pay you out, do more research and stay away from this one please

They could've checked the game history and find out what was the issue, in my opinion. It is totally up to you, of course, what you do and thank you for sharing your experience, even though it was not a pleasant one.

Hello everyone,

The following is my account is fully verified and I received a payout last week which was immediately in my account after I received the confirmation. This week I requested another payout which was approved a day later yesterday, but my money is still not in my account. After asking the casino several times I was told a different thing each time. I asked my bank and definitely no money was transferred by Spinch.

How can it be that it was there immediately last time and not now? If they use instant transfer, surely it should be there immediately? It could of course be that they have made it as a normal transfer.

I wanted to open a complaint but unfortunately after the 3rd question I am redirected to an empty page without "next question"

I hope someone here can help me with this.

Hallo zusammen,

Folgendes mein Konto ist vollständig Verifiziert und ich habe letzte Woche eine Auszahlung erhalten die sofort auf meinen Konto war nach dem ich die Bestätigung erhalten habe. Diese Woche habe ich noch eine Auszahlung angefordert die ein tag später gestern genehmigt wurde, allerdings ist mein Geld noch nicht auf meinen Konto. Nach mehrmaligen Rückfragen beim casino wird mir jedes mal was anderes erzählt woran es liegen soll. Ich habe bei meiner Bank gefragt hier wurde definitiv kein Geld seitens spinch überwiesen.

Wie kann es sein das es beim letzten Mal sofort da war und jetzt nicht? Wenn die sofort Überweisung nutzen muss es doch auch sofort da sein? Kann natürlich sein das sie es jetzt als normale Überweisung getätigt haben.

Ich wollte eine Beschwerde eröffnen aber leider werde ich nach der 3ten frage auf eine leere Seite weitergeleitet ohne "nächste frage"

Ich hoffe mir kann hier jemand damit helfen.

Hello.

I can see that you have successfully submitted your complaint here with our team now. Nick has informed you there that they are not able to intervene yet as we give casinos 14 full days to proceed the payment.

I hope that you will be able to receive it shortly and there won't be any intervervantion necessary.

Do you have any explanation from the casino regarding this delay by now, perhaps?

Good morning Robin,

The email support wrote me this: "From our side, your withdrawal has been approved and processed, and the funds have been transferred to your account. Please contact your bank regarding this request. I would also like to inform you that payment systems can take up to 5 days to process transactions."

My question about how it was booked immediately last time is of course never answered. My bank tells me that the money has been sent. In plain English, the casino says we are finished, everything is done, sort it out with the bank. The bank says they haven't sent anything, sort it out with them.

At least no money has been received so far.

Lg

Guten morgen Robin,

Der Email Support hat mir das geschrieben"Von unserer Seite aus wurde Ihre Abhebung genehmigt und bearbeitet, und das Geld wurde auf Ihr Konto überwiesen. Bitte kontaktieren Sie Ihre Bank bezüglich dieses Antrags. Außerdem möchte ich Sie darauf hinweisen, dass Zahlungssysteme bis zu 5 Tage für die Bearbeitung von Transaktionen benötigen können."

Auf meine Frage wie es beim letzten Mal sofort gebucht wurde wird natürlich nie eingegangen. Meine Bank sagt mir das Geld versendet wurde. Auf gut deutsch casino sagt wir sind fertig alles erledigt klär das mit der Bank Bank sagt die haben nix gesendet klär das mit denen.

Geld ist zumindest bis jetzt keins eingegangen.

Lg