Spinsy Casino - discussione generale (pagina 5)

Still waiting

I'm really sorry for that and that we didn't have a chance to help you out.

What happened? Or you just couldn't wait anymore?

I hope you will really last, and our team will have a chance to contact the casino regarding your case.

Just please mind the timer on your complaint. The earlier you reply, the sooner we will be able to move forward, you know.

No new information about the withdrawal at all from them? Right?

If I may, I would surely suggest filing a complaint here with our team. One month is way too long to wait for a withdrawal.

When exactly did you request it, and have you ever withdrawn from this casino before?

I requested the first withdrawal of 3 on July 7th. And I had already withdrawn money previously if

Solicite el dia 7 de Julio el primer retiro de 3. Y ya habia retirado dinero previamente si

Please stick to the complaint, and our team will intervene whenever possible. We have hundreds of complaints we have to deal with every day, and we also have our procedures. You will be informed about everything; no need to worry.

Yeah, it is really a long wait for you.

Have you thought about the complaint yet?

Our team would try to intervene in your case as soon as possible.

I want to report them, what they are doing to avoid paying me is not normal.

Quiero denunciarles, no es normal lo que estan haciendo con tal de no pagarme

Yep nothing at all

Feel free to submit a complaint here at any time, of course.

Our team will look at it as soon as possible and try to help.

ok but it’s has been a long time now and no headway has been made? And Spinsy isn’t budging or showing any signs of movements what other ways can I go about this even a contact number or something?

Please follow up on your complaint.

We are unable to provide any contacts. If it'll be needed, our team will contact the casino in the thread.

After a month of constantly sending documents, they've given me €1,000 of the €1,500. The remaining €500 will be due next week. I'll let you know what happens.

Tras un mes de enviar documentos constantes, de los 1500€ me han dado 1000€. Los 500€ restantes en principio la semana que viene. Os comentare que sucede

Been paid out my first 750$ after a whole month…

just waiting for the next one worth $1500aud

this other payout has been almost past a month

Way too slow. Right?

Hey guys,

I've filed a complaint against Spinsy Casino. I found a few complaints about the casino and wanted to ask if the problems have actually been resolved. I'm really worried about my money. Can someone reassure me? It's about €22,400, which is a lot of money. I wanted to write to the people and ask if it really worked, but unfortunately, I can't write to them.

Maybe one of you can help me. Thank you very much.

Moin Leute,

ich habe eine Beschwerde eingereicht gegen das Spinsy Casino. Ich habe ein paar Beschwerden über das Casino gefunden und wollte fragen ob die Probleme wirklich gelöst worden sind. Ich habe wirklich Angst um mein Geld. Kann mich da jemand beruhigen. Es geht um 22400 Euro was echt viel Geld ist. Ich wollte den Personen mal schreiben ob das wirklich funktioniert hat aber man kann den leider nicht schreiben.

Vielleicht kann mir ja einer von euch helfen. Vielen dank

Hello, congratulations on your win. 🎉☘️

I looked at the complaints of other players and the casino has resolved most of them, which is a pretty good sign, I would say.

May I ask if you played with a bonus or not? Did you have to verify yourself? 

Please let me know.

Of course, how long have you been waiting for the withdrawals you requested since you filed your complaint?

Hello Jaroslav,

I've also read through many complaints, and many cases have been resolved, and I hope my case will be resolved as well. I've already filed a complaint and am currently writing to Dominika. Unfortunately, I haven't received a response yet.

To answer the question of whether I played with a bonus, "No, I didn't. I won with real money and, of course, I insist on receiving my winnings."

Yes, I sent them everything, and they said my verification was no longer necessary. (I have screenshots, of course.)

I can withdraw €800 every 24 hours, up to three times. The first €800 went through pretty quickly, which boosted my hopes of winning. But then, of course, I requested the next €800, and then another €800 24 hours later, until I had three withdrawals.

I requested the last withdrawal, as they say at the casino, on July 31, 2025, and that was over two weeks ago. As of August 21, 2025, next Thursday, it will be three weeks. Dominika told me to give the casino another 14 days before taking action, and those 14 days are up. All three withdrawals are supposedly still being processed, even though they had 14 business days to process them, including today. They say 3-5 business days, and they've had longer.

I'm starting to get really worried, because I've read the exact same tactics in other complaints, and now they're applying to me as well. I hope you can help me, because I really need the money.

I hope I answered all your questions well.

Kind regards

Hallo Jaroslav,

Ich habe mir auch viele Beschwerden durchgelesen und da sind viele Fälle gelöst worden und ich hoffe das klappt mit meinem Fall auch. Ich habe auch schon eine Beschwerde eingereicht und schreibe derzeit mit Dominika. Bis jetzt habe ich leider noch keine Antwort bekommen.

Um die Frage zu beantworten ob ich mit Bonus gespielt habe,, Nein das habe ich nicht. Ich habe den gewinn mit echtem Guthaben erzielt und bestehe natürlich auch darauf mein gewinn zu bekommen".

Ja ich habe den Alles zukommen lassen und die sagten meine Verifizierung wäre nicht mehr nötig. ( Screenshots habe ich natürlich)

Ich kann alle 24 Std. 800 Euro auszahlen und das bis zu 3 mal. Die ersten 800 Euro gingen ziemlich schnell wo meine Hoffnung zu meinem gewinn wieder stieg. Aber dann habe ich natürlich die nächsten 800 Euro Angefragt dann 24std später nochmal 800 Euro bis ich 3 voll hatte.

Die letzte Abhebung wie die im Casino sagen habe ich am 31.07.25 beantragt und das ist jetzt über 2 Wochen her. Am 21.08.25 also jetzt kommenden Donnerstag sind es drei Wochen. Dominika hat mir gesagt ihr gebt dem Casino noch 14 tage bevor ihr eingreift und die 14 tage sind um. Alle 3 Abhebung sind angeblich immer noch in der Bearbeitung obwohl die jetzt mit heute 14 Werktage zeit hatten diese zu bearbeiten. Sie schreiben 3-5 Werktage und hatten jetzt schon länger zeit.

Ich mache mir echt sorgen so langsam da ich bei den anderen Beschwerden genau die gleiche taktig gelesen habe die bei mir jetzt auch zutrifft. Ich hoffe ihr könnt mir helfen weil ich das Geld sehr gut gebrauchen kann.

Ich hoffe ich hab alle fragen gut beantwortet.

MfG

Hey, may I ask if you got your money? I'm in the same situation, only with 22,400 euros.

Moin darf ich mal fragen ob du dein Geld bekommen hast. Bin nämlich in der selben Situation nur mit 22400 Euro

Thanks for your reply. If the casino continues to drag this out we will definitely try to help, don't worry about that. I firmly believe that everything will be resolved. 

It's a shame that it's been quite a long time since they paid you. 

However, it is important to realize that Dominika does not have just one complaint, and in the upper right corner of the complaint, there is a timer that each party has to respond.

If you did not play with the bonus and already had one withdrawal, then nothing should prevent that.

I believe that you will get your money as soon as possible.