Sportuna Casino - discussione generale

Hello good afternoon I have an account at casino sportuna and for more than 8 days I have been waiting for the bank transfer of my winnings they refuse to pay they always make excuses that the financial department is dealing with my situation, what is certain is that today it has been 8 days and I have not received the money what to do and now from yesterday they have blocked my access to the account, because I complained every day I think they did it on purpose.

Can you help me or is your site just talk???

Thank you

Olá boa tarde eu tenho uma conta no casino sportuna e há mais de 8 dias que aguardo pela transferência bancária do meu prêmio eles recusam-se a pagar inventam sempre desculpas que o departamento financeiro está a tratar da minha situação, o que é certo é que já faz hoje 8 dias e eu sem receber o dinheiro o que fazer e agora apartir de ontem bloquearam-me o acesso a conta , porque eu reclamava cada dia acho que fizeram isso de propósito..

Podem me ajudar ou o vosso site é só conversa???

Obrigado

lol

Here's proof of my withdrawal request...

Rs

Está aí a prova da minha solicitação da retirada...

"Can you help me or is your site just talk???" - let's see.

Firstly, may I ask you if your winnings were accumulated by playing some casino games, please?

Have you already passed the KYC?

When was the last time you were able to sign in to your account?

Please provide more information so we can better investigate this issue of yours.

Hey! Have you received your payout yet? 🙂

Hey! Hast du deine Auszahlung mittlerweile erhalten? 🙂

I'm sorry I only saw the question today but it took 10 days with a lot of persistence, every day I spoke to customer service and recorded the conversations with printouts.

Já desculpa só vi hoje a pergunta mas demorou 10 dias com muita persistência milha , todos os dias falava com o apoio ao cliente e gravava as conversas com print

Good day. I hope this doesn't happen to me either. I requested a withdrawal on 20.5.2025 0:53 and asked how long it takes to check for withdrawal, I was told that it takes 3 business days and it is always counted from the submission the next day.

Dobrý den přeji. Doufám, že se mi to taky nestane. Požádal jsem o vyplacení 20.5.2025 0:53 hodin a zeptal jsem se jak dlouho trvá kontrola na vyplacení, bylo mi řečeno, že 3 pracovní dny a počítá se to vždy od podání následujícího dne.

So, hopefully they will keep the waiting time as they said.

Surely let us know about any updates, please.

Is your account already verified there?

I have to say that after sending the message to the chat, the money came to me today as promised. So I'm satisfied with the sportsman.

Musím říct, že pod odeslání na chat toho dle příspěvku mi dneska peníze přišli jak slíbili. Tak že spokojen se sportunou.

So I have to write another complaint to Sportuna regarding cashback, I activated the 50% risk-free bet bonus on hockey, I bet and got cashback, after the evaluation I was not paid the cashback . And in my bonus it showed an active sports bonus of 500 CZK, when I asked support they told me that I already had another bonus, when firstly I had not activated it and secondly I should have been paid the cashback immediately after the evaluation of the bets and it was not. After about an hour of arguing in the chat they ended it saying that they were sorry and would let me know by email. I have the entire chat recording recorded.

Tak musím, napsat další stížnost na sportunu ohledně cashbacku, aktivoval jsem bonus 50% sázky bez rizika na hokej, vsadil a dal cashback po vyhodnocení mi nebyl vyplacen ten cashback . A v mích bonuse se pak ukázalo aktivní sportovní bonus 500 kč, když jsem požádal podporu tak mi řekly, že mám už jiný bonus, když za prvé jsem ho neaktivoval a za druhé mi měl být hned vyplacen ten cashback po vyhodnocení těch sázek a nebyl. Asi po hodině dohadování na chate to ukončili s tím, že se omlouvají a dají mi vědět emailem. Mám celý záznam chate zaznamenaný.

Have you received any email already, though? Was it some kind of mistake there, perhaps?

I hope they will sort it out well.

Good morning

I haven't received any email yet. I'll wait today and let you know then.

Dobrý den

Zatím mi žádný email nepřišel. Počkám ještě dneska a dam pak vědět.

Thank you for that. We'll be here.

So far, she hasn't sent me any emails, except for promotional emails.

Tak mi doposud žádný email neposlala-li, kromě propagačních emailu.

Have you tried asking them again or are you still waiting? It's a shame that it's not yet resolved, but in some cases it happens that you might not get cashback. Casinos themselves decide who they give bonuses to and who they don't. Although it wouldn't make much sense for them to send you promo emails, I've experienced that too. 🙂

But we'll wait and see if you learn anything new in the coming days.

Skúšal si sa ich pýtať na to opäť alebo stále čakáš? Je to škoda, že to nie je zrejme stále vyriešené ale v niektorých prípadoch sa stáva aj to, že by si cashback nemusel dostať. Kasína si samé určujú komu bonuy dajú a komu nie. Aj keď by to moc nedávalo zmysel aby ti posielali promo emaily, už aj to som zažil. 🙂

Počkáme si ale, či sa nedozvieš niečo nové v najbližších dňoch.

On 28.5.2025 I asked about the cashback of those bets and after about an hour of chat I was told that the cashback was cancelled because I requested a withdrawal. But I requested the withdrawal only after the bets were evaluated, respectively, the next day. At the end she sent this: I am really sorry that you are not satisfied with the solution//answer provided and that you wish to raise//open a complaint with us. For this purpose, please send us an email from your registered email address to [email protected] with the following relevant information regarding your complaint:

- full name;

- "COMPLAINT: (reason)" in the subject field of the email;

- contain a detailed description of the problems encountered, the arguments and the desired result;

- include dates and times (if possible) related to relevant circumstances.

Our goal will be to acknowledge receipt of the complaint within twenty-four (24) hours or one (1) business day and to provide a substantive response to the complaint no later than ten (10) days from the date we receive the complaint.

Thank you in advance for your understanding and cooperation.

Dne 28.5.2025 jsem se zeptal na ten cashback těch sázek a po asi hodinovém chatu mi bylo řečeno, že ten cashback byl zrušen jelikož jsem požádal o výběr. Jenže já o ten výběr požádal, až po vyhodnocení sázek respektivě až na druhý den. Na konec poslala tohle: Je mi opravdu líto, že nejste spokojeni s poskytnutým řešením//odpovědí a že si přejete vznést//zahájit u nás stížnost. Za tímto účelem nám prosím zašlete e-mail ze své registrované e-mailové adresy na adresu [email protected] s následujícími relevantními informacemi týkajícími se vaší stížnosti:

- celé jméno;

- „STÍŽNOST: (důvod)" v poli předmětu e-mailu;

- obsahovat podrobný popis problémů, se kterými se setkal, argumenty a požadovaný výsledek;

- zahrnout data a čas (pokud je to možné) související s relevantními okolnostmi.

Naším cílem bude potvrdit přijetí stížnosti do dvaceti čtyř (24) hodin nebo jednoho (1) pracovního dne a poskytnout věcnou odpověď na stížnost nejpozději do deseti (10) dnů ode dne, kdy stížnost obdržíme.

Předem děkujeme za pochopení a spolupráci.

I looked to see if they had anything written there and I found it too, what the casino told you.

What day did you make a withdrawal? I saw that the cashback should be paid on Monday if I read correctly but as long as you made a withdrawal it doesn't matter if your bets have already been settled.

Of course, you can file a complaint with the casino, but I'm not sure how it will turn out.

But I saw clearly from the screenshot that you withdrew money on Tuesday the 20th? So, according to what you describe, you should have received cashback from last week on the 19th. That would seem logical to me and then I don't really understand the casino's explanation.

But maybe you can somehow resolve it by filing a complaint and it will turn out well.

Will you try it with them?

Pozeral som, či tam niečo majú také napísané a našiel som to aj ja, to čo ti kasíno povedalo.

V aký deň si zadával výber? Videl som, že cashback by mal byť vyplácaný v pondelok ak som dobre čítal ale pokiaľ si zadal výber, nie je dôležité, či tvoje stávky už boli vyhodnotené.

Sťažnosť samozrejme môžeš v kasíne založiť no nie som si istý ako to dopadne.

Videl som ale dobre podľa screenshtu, že si vyberal peniaze v utorok 20? Teda podľa toho čo opisuješ si mal 19 dostať cashback z toho minulého týždňa. To by mi prišlo ako logické a potom moc nechápem vysvetlenie kasína.

Možno sa ti ale podarí pomocou sťažnosti to nejako vyriešiť a dopadne to dobre.

Skúsiš to s nimi?

Greetings,

I requested two cryptocurrency withdrawals on Sportuna, one on 06/22 and the other on 06/23.

It's been 8 and 7 days respectively, but I still haven't received the funds.

I have tried to contact support via chat several times, but I always get the same answer: that withdrawals are in the final stage. However, this situation has been going on for over two days, without any update.

It's really frustrating to wait so long without knowing if the money will arrive.

I kindly ask you to help me resolve this situation as soon as possible.

Thank you.

Hey, I'm sorry you're still waiting for the money. 

Any winnings from the sports betting? 

If you are still waiting, I would try to hold out for a while, as we give casinos 14 days to pay the player. But when he bets on sports in such cases we can't help unfortunately. 

So try to explain it to me.

sorry I didn't understand the message well, I made 2 withdrawals in crypto litecoin or bitcoin on June 22 and 23 but I still haven't arrived, I contacted the Live chat several times and they always say the same things that they are in the final stages, will my money arrive?