SupaBet Casino - discussione generale (pagina 6)

I hope so too, of course.

What reason did they give you for this delay? Or nothing at all?

Our complaint team will soon review your case and get back to you with more information about what to do next.

They didn't give me a reason, only that the finance department takes a long time. But in the meantime, a friend of mine was able to make withdrawals, so of course you feel cheated, especially with such a large sum.

Sie nannten mir keinen Grund, lediglich das die Finanzabteilung lange braucht. Aber in der Zwischenzeit, hat ein Freund von mir auch Auszahlungen machen können, da kommt man sich natürlich verarscht vor, gerade bei so einer Summe.

Here's the screenshot again.

Hier nochmal der Screenshot

Hello, if you browse this thread, you'll find out that some withdrawals have indeed been delayed. Some have probably not. However, it's understandable that you feel this situation is not okay, because it truly is not. To be transparent here, ways to enforce a quicker process at casinos are nonexistent.

Sadly, patience is necessary. We will be here waiting for progress.

I also played… and won 2600 euros on this site… since you see that it is very slow in accepting payments, are you sure that you pay?

Good evening, instead of sending me my money, I'm now being offered a VPN. If I accept, they'll say I'm playing via VPN and violating their guidelines. This is ridiculous.

Guten Abend, anstatt mir mein Geld zu senden, bekomme ich jetzt VPN angeboten. Wenn ich das annehme, dann hieße es ich würde über VPN spielen und gegen Richtlinien verstoßen. Also das ist ein Witz.

I consider this a standard campaign to demonstrate that VPN is a tool and the casino promotes safety. To be honest, it's just marketing to me. However, your suggestion has its value, of course.

Could someone please address my complaint as soon as possible? I know you're very busy, but I'm waiting for a substantial payment.

Kann sich bitte schnellstmöglich jemand um meine Beschwerde kümmern, ich weiß ihr habt viel zutun, ich warte aber auf sehr viel Geld

I'm sorry, but this is not an option. You see the timer says how much time is left for the complaint to progress further. There is no way around, I'm afraid.

Hi, I'm having trouble with supabet2. Does this casino pay? Because I have a win, I asked for a withdrawal but nothing!

Has anyone been paid? And how long did it take? Thanks

I just received another email asking me to verify my identity and upload documents. But I've already uploaded everything I need; nothing is missing, and I can't upload anything. This is just another attempt to delay my payment.

jetzt habe ich wieder eine Mail bekommen, in der steht ich solle mich verifizieren und Dokumente hochladen. Ich habe aber bereits alles notwendige hochgeladen, es fehlt nichts und ich kann auch nichts hochladen. Das ist wieder einfach nur ein Versuch meine Zahlung länger dauern zu lassen.

Hello, I recommend starting to read this thread. As you can see, more players faced less or more similar delays. Maybe you can describe your experience further and add a timeline so the matter is more obvious.

Hello, to me it looks like an auto-generated email, so it could be sent automatically and have no value. Or perhaps someone from the casino was reviewing the documents you said you had provided, and the email was again sent automatically or by mistake.

Can you see the list of uploaded documents in your casino account? Has something changed there, please?

I guess asking support did not bring immediate explanation; am I close?

No, unfortunately, the support team always replies with templates. So the answers are always the same. I can't see the documents I've already uploaded, but so far they've all been sufficient.

Nein, die vom Supporten antworten leider immer mit vorlagen. Die Antworten sind also immer gleich. Meine bereits hochgeladenen Dokumente kann ich nicht sehen, aber bis heute haben alle gereicht.

It's no surprise that the overall experience with this casino appears negative.

Let's try it from the opposite angle—what do we know?

Previously submitted documents were accepted; those acceptances could not be verified in the account, though. Emails received seem to provide very little information or are completely out of context. One payment was made in 2026.

Perhaps I overlooked something important, so I'm sorry for the possibly stupid question: Has anything ever suggested that something is wrong with the verification at all?

To me, it appears that the casino paid something on January 9th and that everything else has been delayed since. However, there has been no obvious reason supported by concrete explanation.

I have 3 pending withdrawals of 800 euros each…

Now it doesn't even let me enter the site anymore... it tells me that...

No, there was never any indication that anything was wrong with the verification. Whenever I was asked about it, I asked what I should upload, and then nothing more ever came of it. I also think it might be an automated email, but I am verified, and they should at least reply to it. Especially since I'm cooperating with them; after all, I want my money. The money isn't even half of what I lost gambling. It's just a "good win" for me, but it's something I'm legally entitled to, so I want it.

Nein es gab nie Hinweise, das mit der verifizierung etwas nicht stimmt. Immer wenn ich danach gefragt wurde hab ich gefragt was ich hochladen soll, danach kam nie wieder was. Ich denke auch das es eventuell eine automatische Mail ist, aber ich bin ja verifiziert und man zumindest mal drauf antworten. Gerade auch weil ich kooperiere mit Ihnen, ich möchte ja schließlich mein Geld haben. Das Geld ist nicht mal die Hälfte von dem Geld welches ich verloren habe beim spielen. Es ist für mich nur ein „guter Gewinn", aber der steht mir rechtlich zu deswegen möchte ich diesen auch haben.

I see the events quite the same way. Hopefully the complaint presents a way to resolve all that.

Please let me know when things move forward.

Hello, I'm sorry to say that but reading this thread might give you some idea of how casinos actually communicate with players.

When it comes to problems accessing the page, it is on Google's side. I've been experiencing the same with many websites. This is not caused by your device or browser settings. Google Chrome and other browsers have recently tightened security rules and now block websites with incorrectly configured security certificates. The warning appears because the website’s certificate does not properly match the domain. Unfortunately, this cannot be bypassed by users and must be fixed on the website’s side.