Tsars Casino - discussione generale (pagina 2)

Well, I think if you lost your money and now you're going to try to prove the truth, it's going to be tough. Especially with this license. When you didn't see any IBAN there, did you communicate with the casino what they are talking about ? You always have to be patient and ask if there are any issues and of course some alternative if you couldn't withdraw with your card. 

Also, when you file a complaint, it is best not to do anything with the money because if it turns out like this, it is impossible to help. 😕

Worst casino I ever played. Everything is ok untill you win something and it comes to withdrawals. They have 99 excuses to keep waste your time and not to pay. "Payment is made wait 3 days" "Oops, payment provider error, we will contact them" Contacting for X days. Im waiting for 5 withdrawals 10 days yet, and still same story. They are a scam, support manager is tragic

Anyone knows a way to sue them legally or by court? They scammed me with $3,000 and as a Palestinian , this amount would completely change my life.

i already contacted their license antiellephone , the worst license in history, and they replied once only and took the casino’s side and closed the case without any explanation

Where to contact their license?

Complaints@gaminglicenses.com

Hi, I see you've been waiting for the withdrawals for a while. I also noticed that you've managed to lodge a complaint and Veronika told you in it that we give casinos 14 days to sort out everything they need. If that doesn't happen and you don't have the money, then our team will intervene and contact the casino. 

However, I'm sorry if you keep getting another reason why you don't have the money yet, because it's definitely not nice and it shouldn't be like this. Have you already verified your account here or did the casino not need any documents from you ? 

Hello, according to what I saw you decided to lose the money in the casino, so I don't know how they should help you when you did that. I'm sorry, of course, but it's hard to sort things out in cases like this. 

However, when you contacted the licensing authority, what answer did you get ? 

I waited 2 weeks and they kept saying "nothing wrong and withdrawal should be fine"! At that moment i knew that they were no hope of getting my winnings , so i gambled them and lost .

the license asked for evidence and I sent them on January 2024. 4 months passed and the license never replied back

What they asked lately after days of withdrawal atempts, is bank statement to prove that I did not get the money. I gave them, and now they said that they are contacting their payment provider, to know what went wrong from their side. I keep getting asked to wait. No other documents asked, I have my account verified a month ago or so.

When i were loosing, and got some minor winnings, withdrawal seemed to work good.

After few winning sessions, problems started.

Oh yeah, so I thought the authority gave you some kind of normal answer and closed the case. 

Regarding the fact that you waited 2 weeks, I know that it is not easy at all and every player would like to have the money in his account as soon as possible. If such things happen, you have the option to file a complaint with us as you had, and wait until the team has done everything they can. 

I'm sorry how it ended. 

Yes, I feel that some casinos are prone to this kind of thing and I'm quite sorry about that. But let's not get ahead of ourselves and the fact that they will investigate it is good news. 

Unfortunately, apart from waiting, there is nothing more we can do now, so hopefully it will be over soon and they will tell you where the problem is. 

I will keep waiting for your next report, hopefully a positive one. 

Yep, so far just getting same answers 😕

Well, it may take some time and until the casino gets a response from the provider, then they have nothing to tell you. We will obviously have to be patient and hope that it will be as soon as possible.

After playing in over 50 online casinos and suffering for many years with the verification process (casino guru team knows how many complaints i have sumbitted against casinos), I found a casino that does not require any kind of verification. You simple win and withdraw immediately. You also get 100 no deposit free spins and 100% bonus on your first deposit.

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link: Vavada Casino

Very good to everyone. I have been waiting for the resolution of a claim against Tsars casino for almost 9 months. I have submitted all the necessary documentation, I have sent dozens of emails, but the online chat on the Tsars website only tells me over and over again that they are sorry for the wait and that they will talk to the management department to speed up the process, which Of course, it doesn't happen. I have tried to inform portals such as Askgamblers of this situation, but they have refused to help me, trusting that I will receive a response soon. As I said, 9 months and no one contacts me.

Muy buenas a todos. Llevo casi 9 meses esperando la resolución de una reclamación contra el casino Tsars. He presentado toda la documentación necesaria, he mandado decenas de emails, pero el chat online de la web de Tsars solo me dice una y otra vez que sienten la espera y que hablarán con el departamento de "management" para agilizar el proceso, cosa que, por supuesto, no sucede. He intentado poner en conocimiento de portales como Askgamblers está situación, pero se han negado a ayudarme, confiando en que voy a recibir una respuesta pronto. Lo dicho, 9 meses y nadie se pone en contacto conmigo.

Sorry for asking, but what claim do you have in mind?

Is it still the same issue as in the complaint 👈 we were unable to assist with, I bet.

Have you received a response from Antillephone supporting your claim? In my opinion, this is the most important aspect of the claim.

Indeed, it is the same problem for which I asked for help. The thing about Antillephone NV is that never, in more than two years that I have been trying to complain about this type of activity, have I received a response from them (and from what I have read in this forum I am not the only one who has had this happen. this). Regardless of my complaint, the fact that they have me waiting 9 months for a response is completely unacceptable. And the worst of all is the helplessness of the users, who do not find answers from any of the gaming regulatory authorities in Curaçao. I just want to contact Tsar and have them commit to giving me an answer.

Efectivamente, se trata del mismo problema por el que pedí ayuda. Lo que pasa con Antillephone NV es que nunca, en más de dos años que llevo intentando reclamar este tipo de actividades, he recibido una respuesta por su parte (y por lo que he leído en este foro no soy el único al que le ha ocurrido esto). Independientemente de mi reclamación, el hecho de que me tengan 9 meses esperando por una respuesta es del todo inaceptable. Y lo peor de todo es la indefensión de los usuarios, que no encuentran respuestas en ninguna de las autoridades reguladoras del juego en Curaçao. Yo solo quiero contactar con Tsar y que se comprometan a darme una respuesta.

I hope you will be able to get the answers you are looking for. Unfortunately, we cannot help any further when it comes to cases related to licensing regulations and policies.

I very much appreciate your attention to this matter. In any case, my complaint is not directly related to licensing regulations and policies, but rather to the waiting time and attention of the support service. It is, as I said, 9 months of waiting for a response. In any case, thank you.

Les agradezco mucho su atención en este asunto. En cualquier caso, mi reclamación no está relacionada directamente con las regulaciones y políticas de licencias, sino con el tiempo de espera y la atención del servicio de support. Son, como decía, 9 meses de espera para una respuesta. En cualquier caso, gracias.

Sorry to tell you this but tsars casino are the biggest scam in history holding the worst license ever. They withheld my winnings of 3,000$ for over a month saying that they cannot find any suitable withdrawal option for my country. I contacted askgamblers and casinoguru , but they refused to help me since i got frustrated after a month and lost the money. I also contacted antiellphone but they never helped . I think we need to take legal actions against them