Vegasino Casino - discussione generale (pagina 7)

4 days are still tolerable, I returned to play on bullsbet, withdrawals are credited to me within 12 hours at most sometimes, if I play during the day even in two / three hours. Another positive thing is that once the withdrawal is made the money disappears without the possibility of canceling the withdrawal. At least you do not have the possibility of canceling the withdrawal and you are sure that that amount will be credited to you.

But did you manage to withdraw them on vegasino? And after how long?

Yes, in total 4 withdrawals for a value of about 800 euros, on the 4th day I always received the credit. I don't know what amount yours is, but I read on this forum that for higher amounts like 1000 and up they make you wait quite a while. So, do you have to withdraw? Did you win with a bonus or without?

Aeeeee I won a total of 3324 euros without a bonus I have a withdrawal of 500 one of 200 and one of 300 so otherwise I have to reverse the withdrawal of 500 and go for lower amounts

Also because I read that more than 500 a day won't let you withdraw

I'm in bad shape

Come on, cross your fingers... I was very skeptical too, but to be honest, they always paid me everything. Let me know if they pay you!

But did they ask you for documents by chance? Also because reading a bit above being owners yes playzilla pushes etc. they never asked me for them and they always paid me everything

I never asked for documents

Well then I'll keep my fingers crossed and update you.

I missed this post...congratulations on your great win!!

Dear Romi,

I would like to inform you about an important development that has arisen regarding my case. Following a complaint I made, the software provider Pragmatic Play has removed its games from the Vegasino platform and all other NovaForge Ltd platforms.

This is yet another clear proof of the connection of all platforms managed by NovaForge and confirms that they operate as a single network. However, I am still waiting for a response from your team to fully investigate my complaint, as well as your official position on the evidence I have provided.

Please forward the issue to the Data department, as inaction in a case with such serious evidence may negatively affect Casino Guru's credibility.

I await your next actions.

Αγαπητή Romi,

Θα ήθελα να σας ενημερώσω για μια σημαντική εξέλιξη που προέκυψε σχετικά με την υπόθεση μου. Μετά από καταγγελία που έκανα, ο πάροχος λογισμικού Pragmatic Play απέσυρε τα παιχνίδια του από την πλατφόρμα Vegasino και όλες τις υπόλοιπες πλατφόρμες της NovaForge Ltd.

Αυτό αποτελεί μία ακόμη σαφή απόδειξη της σύνδεσης όλων των πλατφορμών που διαχειρίζεται η NovaForge και επιβεβαιώνει ότι λειτουργούν ως ενιαίο δίκτυο. Παρόλα αυτά, εξακολουθώ να περιμένω απάντηση από την ομάδα σας για την πλήρη διερεύνηση της καταγγελίας μου, καθώς και για την επίσημη θέση σας σχετικά με τα στοιχεία που έχω προσκομίσει.

Παρακαλώ να προωθήσετε το ζήτημα στο τμήμα Data, καθώς η αδράνεια σε μια υπόθεση με τόσο σοβαρά στοιχεία ενδέχεται να επηρεάσει αρνητικά την αξιοπιστία του Casino Guru.

Αναμένω τις επόμενες ενέργειές σας.

Pragmatic Play games are still present on Vegasino.

In Greece there are none

Στην Ελλάδα δεν υπαρχουν

In Italy yes

Thank you for this information. This is actually not any kind of proof, I believe, just that the PP offers its games to various platforms, you know.🤷‍♀️

May I ask what you mean to fully investigate your complaint? Have you asked to reopen it, perhaps?

Dear Romi,

Thank you for your response.

I would like to clarify a few points:

I have not asked you to reopen my complaint, because unfortunately I have not been given that option. I am referring to the investigation by the Casino Guru Data team, as I have already sent them the Playtech email, which confirms that the Vegasino platform is operating its software illegally.

The withdrawal of Pragmatic Play games from the Vegasino platform and all NovaForge platforms is not a mere coincidence. The fact that the providers withdrew their games simultaneously and automatically proves the connection of all platforms managed by NovaForge.

My main issue is with my self-exclusion. Since the platforms are operated under the same company and common license, my self-exclusion should apply to all NovaForge platforms. Any other tactic is a clear violation of the principles of responsible gambling and works to the detriment of players.

I believe that the evidence I have provided is clear and compelling, and I expect your team to evaluate it fairly. Please let me know your next steps.

Αγαπητή Romi,

Σας ευχαριστώ για την απάντησή σας.

Θα ήθελα να διευκρινίσω ορισμένα σημεία:

Δεν έχω ζητήσει να ξανανοίξετε την καταγγελία μου, γιατί, δυστυχώς, η επιλογή αυτή δεν μου έχει δοθεί. Αναφέρομαι στη διερεύνηση από την ομάδα Data του Casino Guru, καθώς τους έχω ήδη στείλει το email της Playtech, το οποίο επιβεβαιώνει ότι η πλατφόρμα Vegasino λειτουργεί παράνομα το λογισμικό της.

Η απόσυρση των παιχνιδιών της Pragmatic Play από την πλατφόρμα Vegasino και όλες τις πλατφόρμες της NovaForge δεν είναι απλή σύμπτωση. Το γεγονός ότι οι πάροχοι απέσυραν τα παιχνίδια τους συγχρόνως και αυτόματα αποδεικνύει τη σύνδεση όλων των πλατφορμών που διαχειρίζεται η NovaForge.

Το βασικό μου ζήτημα αφορά τον αυτο-αποκλεισμό μου. Εφόσον οι πλατφόρμες λειτουργούν υπό την ίδια εταιρεία και κοινή άδεια, ο αυτο-αποκλεισμός μου θα έπρεπε να ισχύει σε όλες τις πλατφόρμες της NovaForge. Οποιαδήποτε άλλη τακτική αποτελεί σαφή παραβίαση των αρχών του υπεύθυνου στοιχηματισμού και λειτουργεί εις βάρος των παικτών.

Θεωρώ ότι τα στοιχεία που έχω προσκομίσει είναι σαφή και αδιάσειστα, και αναμένω από την ομάδα σας να τα αξιολογήσει δίκαια. Παρακαλώ ενημερώστε με για τις επόμενες ενέργειές σας.

s used I sent an email to support on Vegacasino but no one answered me. How long did it take them?

Thank you very much for the explanation.

Please know that it is now out of our hands as administrators of the forum, and if there is anything else needed from you, our data team will surely get back to you by email.

Sorry, but do you ask this question to some particular user now? Please use the "reply" button so they can get notified. Otherwise, it is not clear whom you'd like to answer you.