Viking Luck Casino - discussione generale

SCAM bookmaker I deposited 200 BRL, they banned my account without even PLAYING

Casa de aposta SCAM depositei 200 BRL, baniram minha conta sem ao MENOS JOGAR

Hello, I see that you had the same problem in the past with the casino and you had a complaint about it. Is it basically the same situation? Why didn't you finally answer us to try to help you? Do you think reopening the complaint might help? Did the casino explain to you why it took this step?

Let me know.

Good afternoon

I've been waiting for my first refund for 18 days now.

I have 3 pending withdrawals of €500

Buenas tardes

Llevo ya 18 días esperando que me hagan mi primer reintegro.

Tengo 3 retiros pendientes de 500 €

Hello, are you waiting for a withdrawal or a refund? These are two different things, so please clarify.

18 days is quite a long time. Did the casino give you any reason for the delay?

Was it necessary to verify your identity?

Good morning

There are 3 withdrawals of €500 and a total balance of €10,000

I've already filed a complaint and am waiting for @casinoguru to respond.

They always give me the same answers and that the casino (vikingluck) is late with payments.

Thanks Jaroslav

Buenos días

Son 3 retiros de 500€ y un saldo total de 10000€

Ya he puesto una queja y estoy a la espera que me responda @casinoguru.

Siempre me dan las mismas respuestas y que el casino (vikingluck) tiene retraso en los pagos.

Gracias Jaroslav

Oh, I see, now I understand correctly.

I think that wouldn't be enough for me either, since you've been waiting for your money for almost three weeks now.

I hope we'll be able to help you.

Have you already been verified, or was that not necessary?

In principle I don't need verification

It's been 20 days waiting for my withdrawal

Always the same answers in customer service and by email.

I write to you every day

I don't know how much longer I have to wait.

En principio no necesito verificación

Son ya 20 días esperando mi retirada

Siempre las mismas respuestas en atención al cliente y por mail.

Les escribo todos los días

No sé cuanto más tiempo tengo que esperar

Well, I'm still the same, no news.

Always the same answers

Pues sigo igual, sin novedades

Siempre las mismas respuestas

In the complaint, there is a timer that shows how much time each party has to respond. 

As for how long you will have to wait for your money, I cannot say. I would be happy if you didn't have to wait at all, but I can't promise you anything. 

It's sad that this is the case, even though it definitely shouldn't be. 

We have to keep waiting for Dominika until we contact the casino.

Good morning

Yes, I have to wait, right now I have no other solution.

Waiting for someone to help me or for Vikingluck Casino to pay me my money.

I've played, I've bet, I've won a prize, so the normal thing is to be able to receive that prize on time.

They have legal terms for that.

Thank you and greetings

Buenos días

Si, tengo que esperar, ahora mismo no tengo otra solución.

Esperar que alguien me ayude o que el casino Vikingluck me pague mi dinero.

He jugado, he apostado, he obtenido un premio, pues lo normal es poder recibir ese premio a tiempo.

Para eso tienen unos términos legales.

Gracias y saludos

Let's think positively, that's what's important now. 

If everything was in order on your part, I firmly believe that sooner or later you will have the money in your account. 

I hope so, but it's been a long time.

They've escalated the case several times, and they're handling it urgently. This has been the case every day since the three business days required by law have passed.

But I see that there are several complaints for the same reason.

Thanks Jaroslav

Espero que sí, pero ya son muchos días.

Que han escalado el caso varias veces, que lo están tratando con urgencia. Así todos los días desde que se cumplieron los tres días hábiles que dicen los términos legales.

Pero veo que hay varias quejas por el mismo motivo.

Gracias Jaroslav

I hope it turns out well.

If they escalated it, then at least they are dealing with it, which is good.

We'll see what happens in the coming days.😉

Good morning

I don't know, there are only a few hours left for the complaint I filed to end and I still haven't received any response from either Vikingluck Casino or Casinoguru.

Thank you very much and greetings

Buenos días

No lo sé, en la queja que he puesto faltan pocas horas para que finalice y todavía no tengo ninguna respuesta ni por parte del casino Vikingluck ni por parte de casinoguru.

Muchas gracias y saludos

According to the latest information, I saw that Romi received your complaint and will now contact the casino. We'll see what will be done.

Thanks Jaroslav

Gracias Jaroslav

Good morning

Today 08/23/2025 I received the first refund that was requested on 08/31/2025 in the amount of €500

There are still pending withdrawals, I will keep you informed.

Thank you

Buenos días

Hoy 23/08/2025 he recibido el primer reintegro que fue solicitado el 31/08/2025 con importe de 500 €

Aun quedan retiros pendientes, les mantendré informados

Gracias

Nice one!

I'm glad you got the first withdrawal and we will wait for others now. 🙂

I pray it won't last longer but I would be prepared for everything.

Please, give me again an update when you have another payment on your account. ☘️