Viking Luck Casino - discussione generale (pagina 3)

Good morning Jaroslav

30 days already waiting for a withdrawal

One of the last answers

Maomao (VikingLuck)

August 30, 2025, 4:25 PM EEST

Dear Manuel Alonso Sesto,

Thank you for contacting our customer service team.

We fully understand how important this is to you, and we want you to know that your request is being handled with all the care and attention it deserves. We assure you that you will soon receive an email with updated information on your situation, especially regarding late withdrawals.

If you have any additional questions, please do not hesitate to contact us via email. [email protected] or live chat.

Best wishes,

Customer service

Buenos días Jaroslav

30 días ya esperando por un retiro

Una de las últimas respuestas

Maomao (VikingLuck)

30 ago 2025, 16:25 EEST

Esrimado Manuel Alonso Sesto,

Gracias por ponerse en contacto con nuestro equipo de atención al cliente.

Entendemos perfectamente lo importante que es para usted, y queremos que sepa que su solicitud está siendo atendida con todo el cuidado y atención que se merece. Le aseguramos que en breve recibirá un correo electrónico con la información actualizada sobre su situación, especialmente en relación con los retiros atrasados. 

Si tiene alguna pregunta adicional, no dude en ponerse en contacto con nosotros a través del correo electrónico [email protected] o el chat en vivo.

Los mejores deseos,

Servicio al Cliente

I made withdrawals at this casino without any problems.

Realizei saques nesse Casino sem problemas.

Well, for me, it's been a bit impossible to receive my money. I've been waiting since July 31, 2025, and I've only received 5,500. It took up to a month to approve the first withdrawal.

Greetings

Pues para mi esta siendo un poco imposible recibir mi dinero. Llevo desde el 31/07/2025 y solo he recibido 5.500. Han demorado hasta 1 mes para aprobar el primer retiro.

Saludos

Some casinos took 45 days to pay me, they even asked for a selfie in front of the computer with the casino's website open in the background, others asked for a selfie with the date and the name of the casino, even though it was absurd I complied with everything they asked for and I ended up receiving a public complaint, you have to be patient and leave the money there and play in other casinos and when you wait.

Tem Casino que demorou 45 dias para e pagar, solicitava até selfie em frente ao computador com o site aberto do Casino no fundo, outros pediu uma selfie com a data e o nome do casino, mesmo sendo absurdo eu atendi tudo que solicitaram e acabo recebendo com reclamação pública, tem que ter paciência deixar o dinheiro lá e jogar em outros casinos e quando aguarda.

I don't see the point in having to wait so long to receive your money. I also play at many casinos, but I've never had this problem. Just yesterday I played at one, won €2,000, and received the money in seconds, right away.

No veo lógico tener que esperar tanto tiempo para poder recibir tu dinero. Yo también juego en muchos casinos, pero nunca he tenido éste problema. Ayer mismo jugué en uno, gane 2.000 € y recibí el dinero en segundos, al momento.

I also play in casinos that pay out in seconds, I'm saying what happened to me if you want to wait wait if you don't want to wait play everything.

Eu também jogo em casinos que pagam em segundos, estou dizendo o que aconteceu comigo se quiser esperar espera se não quiser esperar jogue tudo.

I hope I don't plan on playing any more money at this casino.

Thank you and greetings

Espero, no pienso jugar ningún dinero más en este casino.

Gracias y saludos

I've been waiting for my €1,500 payout for 8 days! They always say the same thing: STAY AWAY!

seit 8 Tagen warte ich auf meine Auszahlung von 1500 € !!!! Es heißt immer dasselbe , FINGER Weg !

You have to open a public complaint, Casino has 14 days to pay.

Tem que abrir uma reclamação pública, Casino tem 14 dias para pagar.

Where can I file a public complaint?

Wo kann ich eine öffentliche Beschwerde stellen ?

Hi, what have they told you after waiting for a week? Was any verification required?

As another player said, we give casinos 14 days to pay out to players, and if that doesn't happen, then we try to help.

You can file a complaint here at this link. 

No, no verification has been required so far. They just keep saying they're busy and apologize for the delay.

Nein es war keine Überprüfung erforderlich bisher. Es heißt nur immer sie haben viel zu tun und entschuldigen für die Verspätung..

So, it's a classic case. I understand that casinos can have delays and sometimes it may not be entirely their fault.

What payment method did you use? 

Bank transfer but today I changed one of the 3 withdrawals to bitcoin

Banküberweisung aber heute habe ich eine von den 3 Auszahlungen auf bitcoin geändert

Well, let's see what comes first. 

Did the casino tell you to change your method and that crypto is faster? 

No, I just wanted to see if it might be paid out faster that way.

Nein, ich wollte nur schauen ob es dadurch vielleicht schneller ausgezahlt wird

Okay, so let's see if it works or how it turns out. It is usually recommended to withdraw using the same method as you deposited, so I'm curious to see if it goes through.

Yes, I sent €500 twice via bank transfer and once via crypto, let's see what happens.

Ja ich habe 2 mal 500€ mit Bank Überweisung und 1 mal mit Krypto, mal sehen was passiert.

Update me when you have something new.

I'm keeping my fingers crossed.🤞