All Right Casino - Il giocatore chiede un rimborso.

Good day.

I was able to play at this casino and lost 500 euros although I have been banned for years as a gambling addict by the Curago authorities and also by the operators of the other casinos because of gambling addiction.

Can you help me to get my money back.

Guten Tag.

Ich habe bei diesen Casino Spielen können und 500 Euro verloren obwohl ich schon seit Jahren als Spielsüchtig bei der Curago Behörde und auch bei den anderen casinos bei den Betreiber wegen Spielsucht gespeert bin.

Können Sie mir helfen, dass ich das Geld wieder erstattet bekomme.

Dear Alineb1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with All Right Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from All Right Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Good day.

I got myself speared at these casinos and neighboring casinos and was still able to play.

Player protection was ignored

Guten Tag.

Ich habe mich selbst speeren lassen bei diesen casino und bei den Nachbar casino und konnte trotzdem spielen.

Der Spielerschutz wurde nicht beachtet

Can you please answer to my previously asked question? Did you request to exclude yourself directly in All Right Casino?

Dear Alineb1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes I have applied for it. It was not implemented and player protection was not taken into account. I also said that I have a gaming problem. I have already reported my problem to the MGA and Curacao.

Nevertheless, the casinos do not take this seriously and do not comply

Guten Tag ja ich habe es beantragt. Es wurde nicht umgesetzt und der Spielerschutz nicht beachtet. Ich habe auch gesagt, dass ich ein Spielproblem habe. Bei der MGA und Curacao bin ich schon gemeldet mit meinen Problem.

Trotzdem nehmen die casinos das nicht ernst und halten sich nicht daran

Can you please forward the exact same request you sent to All Right Casino to nikolas.b@casino.guru?

Hello I have sent everything to the address. Unfortunately we haven't received any feedback yet

Guten Tag ich habe alles an die Adresse geschickt. Leider bis jetzt noch keine Rückmeldung erhalten

Thank you for the e-mail. However, I was requesting the self-exclusion request which you forwarded to All Right Casino directly. Is it possible to forward it?

Please note that if you have been excluded in a different casino in the past, it doesn't mean you will be excluded in other casino's as well.

Dear Alineb1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I have informed this casino as well as other casinos from the MGA and curaco license.

You can forward it

Guten Tag ich habe es sowohl diesen Casino mitgeteilt als auch weiteren casinos von der MGA und curaco lizenz.

Sie können es weiterleiten

Hello Alineb1991,

Please note that you still did not forward the self exclusion request sent to All Right Casino to us. Please do it as soon as possible to nikolas.b@casino.guru otherwise we will be forced to close the complaint.

Dear Alineb1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.