Alpino Casino - Il giocatore fatica a verificare il suo account.

After winning a sum of 600 euros, asking for the withdrawal they asked me for documents, ok? Even if other withdrawals have been credited to me. They ask me for the impossible selfie of me with an identity card in my hand, photos of all bank details, bank statement with IBAN and account numbers, but we're kidding, for me it's a scam

Dopo aver vinto una somma di 600 euro,chiedendo il prelievo mi hanno chiesto i documenti,ok ci sta? Anche se altri prelievi mi sono stati accreditati.mi chiedono l impossibile selfie di me con carta d identità in mano,foto di tutti i dati bancari,estratto conto con iban e numeri conto,ma stiamo scherzando,per me e truffa

Hello antoniomamma2018,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Alpino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear antoniomamma2018,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.