Bet2U Casino - Il giocatore ha problemi con il ritiro.

Dear Varenne,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Could you please provide more details?

Are you experiencing issues with withdrawals?

Thank you in advance for your reply.

Best regards,

Kristina

Dear good morning, I made a withdrawal on January 28 of € 226.78 and today it is always impending the emails no longer respond and the live chat is a copy-paste of waiting and bla bla bla usual futile words. I had received a € 20 bonus I played I deposited because I had won I played the deposit and then I withdrew as they had told me by sending all the documents, selfies, electricity bill, IBAN of the bank with the coordinates in short everything but to date the withdrawal null 😩😩😩

Gentilissima buongiorno si ho effettuato un prelievo il 28 gennaio di €226,78 e ad oggi è sempre impending le mail non rispondono più e la live chat è un copia-incolla di attendere e bla bla bla solite parole futili. Io avevo ricevuto un bonus di €20 ho giocato ho depositato perché avevo vinto ho giocato il deposito e poi ho prelevato come mi avevano detto loro mandando tutti i documenti , selfie, bolletta della luce ,IBAN della banca con le coordinate insomma tutto ma ad oggi il nulla di prelievo 😩😩😩

Thank you for your reply, Varenne. Do I understand correctly that this was your first withdrawal attempt? Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Thank you in advance.

Hi, I answered your email in pv.

Thank you

Ciao , ti ho risposto in pv alla email.

Grazie

Thank you very much Varenne for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

OK, thanks a lot!!

Ok grazie mille!!

Hello Varenne,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Bet2U Casino to join the conversation and to aid in the resolution of this complaint.

Hi Adam,

Maybe you can help me because they have disappeared they have not sent me anything and the live chat is a continuous mockery of me😞

Thanks for everything we hope well👍

Ciao Adam ,

Magari riesci ad aiutarmi perché loro sono spariti non mi hanno mandato più nulla e la live chat e una continua presa in giro nei miei confronti😞

Grazie di tutto speriamo bene👍

We would like to ask Bet2U Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi, thanks for the help you are trying to give me. To date nothing has changed I hope I can have my winnings from these disreputable "gentlemen" .....

Thanks Adam

I await news.

Greetings

Salve, grazie per l'aiuto che state cercando di darmi. Ad oggi non è cambiato nulla spero che possa avere la mia vincita da questi " signori" poco raccomandabili.....

Grazie Adam

Attendo news.

Saluti

Dear Varenne,

I have tried to contact the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from their side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.

Best regards

Adam