Betnomi Casino - Il giocatore non può accedere ai fondi a causa dell'indisponibilità del sito del casinò.

Hi, I have 20 000 usd worth of btc and eth inside my betnomi account, which I would like to withdraw. Their site has gone offline since 02.07.2023. No word of when they will be back online. Hope this can help to access to my funds asap.

Dear hptm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betnomi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long you are a player of the casino? How did the casino inform the players about the website being under maintenance? When did you last speak with the casino support and what was it about? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi. Signed up 07.06.2023. Deposited 0.29 btc ad 3 eth the 15.06.2023. No official response from them since they went offline 02.07.23. No bonuses used.

Thank you very much, hptm, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello hptm,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and it looks like the casino has changed URL's. The "old" www.betnomi.com is indeed inaccessible, but I've found this "new" URL www.betnomi.bet. The design is a bit different, but when I checked the T&Cs they mention the same owner and even the older URL. We have not yet been informed by the casino representative that this really is their new domain.

I will contact the casino to see if I can help.

We would like to invite Betnomi Casino to join the conversation.

Dear Betnomi Casino,

Can you please provide some information on why the player is not able to access their account? Are you "refurbishing" your domain? If so when will it be fully accessible?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hptm,

I have tried to contact the casino repeatedly but had no success. All the contacts we had on Betnomi Casino have become unresponsive. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Authority. It is possible to file a complaint via the official website (http://www.gaming-curacao.com/) using a "Contact" button or by sending your complaint to info@gaming-curacao.com. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal