Candy Casino - Il giocatore non è in grado di aggiornare le informazioni del profilo.

I am unable to enter my phone number on my profile, thus I can't complete my profile and I am not receiving my bonuses.

Não consigo colocar meu número de telefone no meu perfil, assim não consigo completar meu perfil e não recebo os meus bônus.

Hello fariseu2024,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Candy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? What exactly is the issue with entering the phone number? Are you also trying to verify any other documents? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear fariseu2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.