Cashed Casino - Il ritiro del giocatore è ritardato.

On Sunday, I made a deposit, which was processed successfully, of course. I played a slot game using both my real balance and bonus balance. After unlocking the bonus balance, I continued playing with the real balance and eventually reached an amount of 500 euros and requested a withdrawal.

I waited the entire day on Monday and half of Tuesday, but the withdrawal was still not approved. So yesterday, I canceled the withdrawal and made a new request for a withdrawal of 500 euros. However, as of today, it has still not been approved, and I do not understand why. I know that withdrawals take between 3 to 5 business days, but we are talking about the fact that the withdrawal hasn’t even been approved in 72 hours. I can't understand the reason for this, especially since everything went smoothly, including the deposit.

I await your clarification since every time I try to open the live chat, I get an error, and therefore I cannot speak to anyone, almost as if they know. But look at that!

Domenica ho effettuato un deposito subito andato a buon fine ovviamente , e ho giocato in una slot con saldo reale e saldo bonus , sbloccato il saldo bonus , ho continuato a giocare con il saldo reale e sono arrivato ad una cifra di 500 euro ed ho richiesto il prelievo.

ho atteso tutta la giornata di lunedì e metà giornata di martedì ma il prelievo ancora doveva essere approvato , quindi ieri ho annullato il prelievo e ho fatto di nuovo la richiesta di prelievo di 500 euro , ma ancora tutt oggi la devono approvare e non capisco il motivo sinceramente . So che per il prelievo ci vogliono dai 3 ai 5 giorni lavorativi ma qua stiamo parlando che il prelievo non è stato neanche approvato in 72 ore , non riesco a capire il motivo visto che è tutto andato a buon fine , sopratutto il versamento.

attendo vostre delucidazioni visto che la live chat ogni volta che provo ad aprirla mi da errore e quindi non posso parlare con nessuno come se lo sapessero, ma guarda un po’.

Hello Pippos94,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashed Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello and thank you for your interest, the account appears to have already been verified at the time of registration because no document or anything else is required, I am also in the process of verifying the account and there is no verification to be done.

this is my first withdrawal and I have used it

the bonus and then I continued with my real money which was actually then my real balance.

the last time I spoke to the casino chat was on Monday and they told me that I had to wait then from that day on I couldn't speak to anyone because it gave me an error if I opened the chat and therefore I had no one to talk to

Ciao e grazie per l interesse , il conto risulta essere già verificato al momento dell iscrizione perché non è richiesto nessun documento o altro sono anche in verifica conto e non c è nessuna verifica da fare .

questo è il mio primo prelievo e ho utilizzato

il bonus e poi ho continuato con i miei soldi reali che era effettivamente poi il mio saldo reale.

l ultima volta che ho parlato con là chat del casino è stata lunedì e mi hanno detto che bisogna aspettare poi da quel giorno in poi non ho potuto parlare con nessuno perché mi dava errore se aprivo là chat e quindi non avevo nessuno con cui parlare

Hello Pippos94,

As advised above, we recommend to wait 14 days for any withdrawals. Please let us know in case it would take longer.

ok as of today the withdrawal still needs to be approved and 10 days have passed, I don't understand why

ok ad oggi il prelievo ancora deve essere approvato e sono passati 10 giorni , non capisco il motivo

Dear Pippos94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The withdrawal was accepted and the money arrived 12 days after the withdrawal request, now I requested another one yesterday I will update you if it takes another two weeks or less

Il prelievo è stato accettato e i soldi sono arrivati 12 giorni dopo dalla richiesta di prelievo, ora ne ho richiesto un altro ieri vi aggiorno se ci vogliono altre due settimane o meno

I wanted to ask you another piece of information, since I have an amount greater than 2000 euros to withdraw, is it possible that the maximum withdrawable amount is 500 euros? By doing this I have to make 4 transactions of 500 euros, and if each transaction takes 10 to 14 days, will I be able to withdraw all this money in 2 months, is there no other solution?

Le volevo chiedere un altra informazione , siccome ho una cifra superiore ai 2000 euro da prelevare possibile che il massimo prelevabile sia di 500 euro? Così facendo io devo fare 4 transazioni da 500 euro , e se ogni transazione ci mette dai 10 ai 14 giorni , questi soldi li potrò prelevare tutti tra 2 mesi , non c è in altra soluzione ?

Dear Pippos94,

Glad to hear that the money arrived.

According to the casino terms, you should be able to request 500€ daily. Isn't it possible to request a new withdrawal if 1 is pending?

Dear Pippos94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.