Operazioni di supporto - Roberta
31 luglio 2023 alle 09:57
Ciao Giuliano,
Ti stiamo contattando dal team reclami di DoggoCasino.
Comprendiamo la tua frustrazione e ci scusiamo per gli eventuali disagi causati.
Abbiamo avviato un'indagine sul tuo problema e stiamo lavorando diligentemente per fornire ulteriori chiarimenti.
Il 29 luglio hai inviato una richiesta di prelievo e, come parte della nostra procedura standard, in genere impieghiamo fino a 24 ore per esaminare e indagare su tali richieste.
Una volta completata l'indagine, abbiamo provveduto a fornirti le linee guida per la verifica, che di solito vengono riviste entro 24 ore.
Tuttavia, riconosciamo che è ormai il terzo giorno da quando abbiamo iniziato a esaminare la documentazione.
Tieni presente che ci sforziamo sempre di accelerare il processo il più possibile.
Apprezziamo il tuo feedback e vogliamo assicurarti che stiamo facendo tutto il possibile per rispondere tempestivamente alle tue preoccupazioni. Continueremo a tenervi aggiornati e vi contatteremo con ulteriori dettagli non appena li avremo. Grazie per la vostra comprensione e pazienza durante questo processo.
Vi invitiamo a consultare il nostro sito per ulteriori informazioni attraverso il seguente link; DoggoCasino
In caso di ulteriori domande, contattaci, saremo felici di aiutarti tramite LiveChat o e-mail!
Distinti saluti,
Operazioni di supporto - Roberta
Team di supporto del casinò Doggo
Questo mi è stato appena inviato via e-mail, come ho detto, ho caricato correttamente tutti i documenti.
mi sembra che tu abbia piuttosto la speranza che annulli la mia vincita di 2699 € e scommetta tutto ciò che non farei ..
Mi sembra che se non mi mettessi in contatto con te come le ultime 2 volte non avrei mai avuto i miei soldi..
Ringrazio ancora e ancora il team di guru del casinò per avermi aiutato a ottenere i miei pagamenti alla fine, io solo come giocatore purtroppo sono sempre rimandato con pagamenti più grandi
grazie in anticipo..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
This was just sent to me by email, as I said, I uploaded all the documents correctly.
it seems to me that you rather have the hope that i will cancel my payout of 2699€ & gamble away everything that i wouldn't do..
It seems to me that if I don't get in touch with you like the last 2 times I would never get my money..
I thank you casino guru team again and again for helping me to get my payouts in the end, I alone as a player am unfortunately always put off with larger payouts
thank you in advance..
Support Operations - Roberta
July 31, 2023 at 09:57
Hello Julian,
We are contacting you from DoggoCasino Complaint Team.
We understand your frustration and apologize for any inconvenience caused.
We have initiated an investigation into your issue and are working diligently to provide further clarification.
On July 29th, you submitted a withdrawal request, and as part of our standard procedure, we typically take up to 24 hours to review and investigate such requests.
Once the investigation was completed, we proceeded to provide you with verification guidelines, which are usually reviewed within 24 hours.
However, we acknowledge that it is now the third day since we began reviewing the documentation.
Please know that we always strive to expedite the process as much as possible.
We value your feedback and want to assure you that we are doing everything we can to address your concerns promptly. We will continue to keep you updated and reach out with additional details as soon as we have them. Thank you for your understanding and patience during this process.
We invite you to check our site for further information through the following link; DoggoCasino
Should you have any further questions, do reach out we are happy to help via LiveChat or email!
Best regards,
Support Operations - Roberta
Doggo Casino Support Team
dies wurde mir grad eben per email geschickt, wie gesagt ich habe alle dokumente richtig hochgeladen.
mir kommt es eher so vor als ob sie die hoffnung eher haben das ich meine auszahlung von 2699€ abbreche & alles verspiele was ich jedoch nicht tun würde..
mir scheint es eher so das wenn ich mich nicht bei euch melde wie die letzten 2 male ich mein geld niemals bekommen würde..
ich danke euch casinoguruteam immer wieder mir zu helfen meine auszahlungen zu bekommen am ende, ich allein als spieler werde leider bei größere auszahlungen immer hingehalten
danke euch schonmal..
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