EUSLOT Casino - Il ritiro del giocatore è stato ritardato.

Hello, I won 600 Euros at this casino and I am now trying to withdraw them.

The problem is that the casino is rejecting all the documents for verification. I must have uploaded about 20 documents already. From screenshots to IDs, even my marriage certificate because my last name has changed.

The casino continues to reject everything. Please help me.

Hallo ich habe bei diesem Casino 600 Euro gewonnen und versuche diese nun auszuzahlen.

das Problem ist, das dass Casino jegliche Dokumente zur Verifizierung ablehnt. Ich habe bestimmt schon 20 Dokumente hochgeladen. Von schreenshots über Ausweise, sogar meine Eheurkunde, da sich mein Nachname geändert hat.

das Casino lehnt weiterhin alles ab. Bitte helft mir

Dear Kingeckrim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly.

• Were any of the documents you uploaded accepted?
• Are you able to check the status of your verification in your casino account?
• Could you please list which documents you already provided?
• Could you please share your interaction with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

According to the casino, my account has now been fully verified, but I have never received an official confirmation or an email or anything similar. I have now been waiting for my payout for 2 days.

Laut Casino wurde mein Konto nun vollständig verifiziert, eine offizielle Bestätigung bzw eine email oder ähnliches, habe ich nie erhalten. Warte nun seit 2 Tagen auf meine Auszahlung.

Dear Kingeckrim, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Kingeckrim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.