Fishka Casino - Il giocatore sta lottando per ritirare le proprie vincite

Hello, does anyone have experience with this casino? I won a good amount of money, for a withdrawal that didn't work out for me, so the support wrote me that I need to make at least three deposits in order to withdraw. When I did that and requested a withdrawal and nothing happened, I was told that I had to send the currency conversion fee, which is more than 10,000 CZK, then they would send me the profit.

Is this procedure ok? Thanks

Dobrý den, máte někdo zkušenosti s tímto kasinem? Vyhrál jsem hezký peníz, pro výběr, který mi nešel, tak mi podpora napsala, že musím udělat minimálně tři vklady, abych mohl provést výběr. Když jsem to udělal a zažádal o výběr a nic se nedělo, tak mi bylo sděleno, že musím poslat poplatek za konverzi měn, v přepočtu více než 10 000 Kč, pak že mi zisk pošlou.

Je tento postup v pořádku? Díky

Dear Fumk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification? Have you made any successful withdrawals before?

Meanwhile, I would strongly recommend against paying any processing fees and sending your complete banking details.

Lastly, please forward the exact URL/link through which you access the casino website.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the address of the casino is https://fishka.money/

Previous withdrawals have not been made and full KYC verification has not taken place.

Thank you for now.

Dobrý den, adresa kasina je https://fishka.money/

Předchozí výběry nebyly provedeny a úplně KYC ověření neproběhlo.

Zatím děkuji.

Thank you very much for your reply, Fumk. I have set the correct casino. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sent

Posláno

Thank you very much Fumk for your reply. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Fumk,

I have read through this thread as well as the forwarded e-mail and I understand the situation. Firstly, I would like to emphasize, as my colleague Kristina has already mentioned, we strongly advise against paying any processing fees as we have come across similar complaints in the past when this gambling establishment used the same suspicious tactics to get money from players:

https://casino.guru/fishka-casino-player-s-struggling-to-withdraw-her

https://casino.guru/fishka-casino-player-s-struggling-to-withdraw-his

https://casino.guru/fishka-casino-player-s-struggling-to-withdraw-his-1

All things considered, it’s safe to assume that the chances of the withdrawal coming through are nil, but either way, I will try to get in touch with the casino team and see if there’s any way we could help.

I would like to invite the representatives of Fishka Casino to join this conversation.

Dear casino team,

Could you please state the reason for asking Fumk to place additional deposits and pay additional fees in order to process their withdrawal?

Thank you very much for your help. I have contacted the said page and hopefully they can get something back.

Mockrát děkuji za pomoc. Uvedenou stránku jsem kontaktoval a snad se něco ještě podaří získat zpátky.

Thank you, Fumk, for the update.

I’ve contacted the casino regarding the issue, but haven’t received any response yet.

I’ll keep trying, but for now, I’d like to ask you to keep us posted on any updates. I’ll make sure to do the same, however, considering our experience with the website, receiving a relevant response from the casino team would come as a surprise to me.

We would like to ask Fishka Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘unresolved’.

Dear Fumk,

Unfortunately, as expected, the casino does not seem to be interested in commenting or resolving your case. Despite our repeated efforts, we haven’t received any response from the casino team.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘Unresolved’.

As you might know, Fishka Casino has a Very bad reputation on our website. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.