1xSlots Casino - discussione generale (pagina 7)

Are they trustworthy? What if I told you they vanished, leaving me with 10 pesos, my 127 MXN. They simply disappeared, leaving me with nothing. They won't help you through any channel; it seems like everyone is involved. It's become a modus operandi for 1xslots. They shamelessly invented game names that don't exist on their platform and claim I spent my money there—coincidentally, the same amount they stole. It seemed like a legitimate casino, but they take your money without any shame. No matter how attractive they try to make it seem, with bets, games, or whatever, two words: disgusting casino.

Que si son confiables? Que tal si les digo que desaparecieron mis fondos $127mxn simplemente los desaparecieron dejandome 10 pesos, por ningun medio te solucionan, parece que todos son involucrados, se volvio para 1xslots un modus operandi, descarados me inventsron nombres de juegos que no existen en su plataforma y aseguran que ahi me gaste mi dinero, casualmente la misma cantidad que se clavaron, PARECIA UN CASINO LEGAL PERO TE QUITAN TU DINERO SIN VERGUENZA ALGUNA, por mas atractivo que te lo presentes sea con bols o juegos o lo que sea, 2 palabras , CASINO ASQUEROSO

Hi, so I understand correctly that you had 127 MXN in your player account and you say that the casino left you with only 10 and you didn't play with the money, right? You didn't use any bonuses or anything like that?

Do you have any game history where you can see what you played?

Good day!

We are deeply sorry that you faced such an unpleasant situation on our site.

Unfortunately, we don't have your details to verify exactly what happened, but we want to assure you that our employees do not have access to your balance. We are a licensed casino, and any unauthorized charges to your account are absolutely unacceptable.

We find it hard to believe that our support agents would have invented a nonexistent game to explain the use of funds. Is it possible that there was a misunderstanding? Our platform offers a wide variety of games and providers.

Before searching for a specific title, we ask that you verify that you are not using a VPN, as this may affect the availability of certain games.

If our support team informed you that the funds were used on a specific slot, please also ensure that no one else has access to your account. If bets were placed, it means that someone manually logged into the game—or activated autoplay mode—to place bets from your account.

¡Buen día!

Lamentamos profundamente que haya enfrentado una situación tan desagradable en nuestro sitio.

Por desgracia, no contamos con sus datos para verificar exactamente lo ocurrido, pero queremos asegurarle que nuestros empleados no tienen acceso a su saldo. Somos un casino con licencia, y cualquier cargo no autorizado en su cuenta es absolutamente inaceptable.

Nos resulta difícil creer que nuestros agentes de soporte hayan inventado un juego inexistente para explicar el uso de fondos. ¿Es posible que haya ocurrido un malentendido? En nuestra plataforma hay una gran variedad de juegos y proveedores.

Antes de buscar un título concreto, le pedimos verificar que no esté utilizando VPN, ya que esto puede afectar la disponibilidad de ciertos juegos.

Si nuestro soporte le indicó que los fondos fueron utilizados en un determinado slot, le rogamos también asegurarse de que nadie más tenga acceso a su cuenta. Si se realizaron apuestas, significa que alguien ingresó manualmente al juego —o activó el modo de juego automático— para apostar desde su cuenta.

Good day! We're sorry you had an unpleasant experience.

However, we want to clarify that we are a completely different project — 1xSlots.

For this reason, we do not have access or the ability to review the situation that occurred at another casino, and, unfortunately, we will not be able to help you with that case.

¡Buen día! Lamentamos que haya tenido una experiencia desagradable,

sin embargo, queremos aclarar que somos un proyecto completamente distinto — 1xSlots.

Por esta razón, no tenemos acceso ni posibilidad de revisar la situación ocurrida en otro casino, y, lamentablemente, no podremos ayudarle con ese caso.

True. The posts have been moved to the correct casino, thanks for your keen eye. 🙂

Excellent job of reading the post and tagging the wrong casino on this thread. Stay hot! Pure excellence Jaro!!!!!

Dear all, the problem I had was with the 1XBET casino, not with you. I appreciate your response and am also very surprised. I especially admire your presence on this forum, since 1xbet hasn't provided any explanation for the disappearance of my deposit. Please excuse any inconvenience I may have caused.

Estimados el inconveniente que tuve ahora fue en casino 1XBET, no con uds, agradezco su respuesta y tambien estoy muy sorprendido, mas que nada admiro su presencia en este foro, ya que 1xbet no da respuestas a la desaparicion de mi deposito. Disculpen el inconveniente si les causé alguno.

The player wrote under the wrong casino, so I tried to find out if he was talking about this specific one or another one he mentioned in his post. Sometimes casinos sound very similar, and players or I can easily get confused. His posts were moved to the correct casino. 

If this is your only job on this forum, you're probably not having a very happy period.

Exactly, I was playing on my phone and bam, it died because the battery died. I immediately continued on my laptop, and when I logged in, surprise, the money was missing. There was only $10 out of $127 (I remember the amounts very well because that's why I rushed to turn on my laptop). When I checked what I could (because it's worth noting that the casino doesn't keep a record of your plays), or at least they don't provide it to the customer, like in all the online casinos I know, when I asked for assistance, they only gave me the name of the game I coincidentally spent the $127 on (which they say was roulette something-or-other). And they don't want to give you the record either. They have access, but I, as a user, don't. At least, they put every obstacle in my way, and they never gave me anything back and maintained their lie until the very end. I didn't want to keep fighting for that money that only they know about because they couldn't return it or resolve the issue, even just to avoid being exposed or to look good to their customer. In short, it was disappointing because I liked it, but you can't keep trusting it if something so strange and handled in the most arrogant way happened that afternoon.

Exacto, de que estaba jugando en el celular y pum que se me apaga pq me quede sin pila , inmediatamente continue en mi laptop y al iniciar sesion o sorpresa el dinero no estaba completo solo habia $10 de $127 (recuerdo muy bien las cantidades porque justo por eso me apresure a prender la lap) al verificar lo que se podia( porque cabe aclarar que el casino no cuenta con historial de tus jugadas) o por lo menos no se lo proporcionan al cliente, como en todos los casinos online que conozco. Al solicitar asistencia solo me dieron el nombre del juego en que gaste casualmente los $127 (que ellos dicen fue en roulett noseque) y si el historial tampoco quieren dartelo ellos, ellos si pueden tener acceso y uno como usuario no, por lo menos todas trabas fueron aplicadas conmigo, y nunca me devolvieron nada y sostuvieron su mentira hasta al final, ya no quise seguir luchando por ese dinero que solo ellos saben porque no me pudieron devolver o solucionar aunque fuera para no ser exibidos o quedar bien con su cliente. En fin decepciono porque me agradaba pero no se puede seguir confiando si algo tan extraño y manejado de la manera mas arrogante sucedio aquella tarde.

I've been waiting for two deposits I made for days, six days to be exact, and they're just stuck in "processing." And you know how terrible their customer service is; they just give you the runaround and never resolve anything. This time I'm talking about 1XBet.

Llevo días esperando 2 depositos que hice, para ser exactos 6 Dias, que no pasan de estar en disque proceso, y ya saben su atención a cliente pesima, solo te dan el avion y para nada te resuelven, en esta ocacion hablo de 1XBet

Thanks for clarifying. I saw that the casino also responded to you about this situation. Have you tried to resolve it in other way? If you're interested, I would suggest submitting a complaint with us, and our team would investigate everything necessary.

But I won't force you, and I'll leave the decision up to you.