Awintura Casino - discussione generale (pagina 4)

I'm already flooding their social media with comments. I started the same way as you, except they haven't processed any of my withdrawals. They owe me CLP 1,800,000 since January 27th, and their response now is that they don't know when they're going to pay, or even if they're going to pay at all. I filed a complaint with Casino Guru on January 29th, when they started unilaterally changing the withdrawal conditions (from 3 to 5 days, then to 14 days, and now "indefinitely"). At least they could tell me: "We'll pay you in two years," but nothing, they haven't said a word. Yesterday I posted my Awintura review on Casino Guru, and they say they have to wait for the complaint to be resolved. This is too late. If they don't pay, they're criminals, and if they pay with this delay, they're a terrible, absolutely terrible online casino that I wouldn't recommend to anyone. At this point, I think they're trying to scam me and steal my money.

Yo ya estoy llenando sus redes sociales de comentarios, empece igual que tu, solo que no me procesaron ningún retiro, me deben CLP 1.800.000 desde el 27 de enero y la respuesta que dan ahora, es que NO saben cuando van a pagar, ni tampoco si es que van a pagar. Puse la queja en Casino Guru, el 29 de enero cuando ya me empezaron a cambiar, unilateralmente las condiciones del retiro (de 3 a 5, luego a 14 dias, y ahora de forma "indefinida"). Por último que me digan: te vamos a pagar en 2 años mas, pero nada, no dicen nada. Ayer puse mi reseña de Awintura en casino guru y ellos dicen que deben esperar que termine la queja. Esto ya no tiene vuelta, si no pagan son delincuentes y si pagan con esta demora son un pésimo, pero pésimo, casino online no recomendado para nadie. A estas alturas, pienso que me quieren estafar y robar mi dinero.

Avoid playing at this casino. If you win, they use a whole network of tricks to avoid paying you. The worst experience I've ever had.

Evita jugar en este casino. Si ganas, utilizan toda una red de artimañas para no pagarte. La peor experiencia que he tenido.

Hello, I understand it may feel weird, especially when a complaint is taking longer and includes a high disputed amount. Well, just a note, if you don't mind: the Safety Index as a mathematical formula will be recalculated once the complaint is closed. On the other hand, thanks to your forum effort, all players can read your post and follow all complaints. The information is here, and the Safety Index update is the final step in closing the matter.

Therefore, I'd like to thank you for all your efforts, as well as for your patience with the complaint and the user review. I truly hope the outcome comes soon and it will be positive!

Thanks Radka

I would appreciate your support in handling the complaint.

Thank you

Gracias Radka

Por favor les pido du apoyo con la gestión de la queja

Gracias

Don't play at Awintura casino. If you're lucky enough to win, they'll use all sorts of tricks to delay your payments without giving you any explanation. I've been waiting for over a month for a withdrawal of CLP 1,800,000 and they haven't even been able to tell me if they'll pay me. I played the Pragmatic Play slots: 5 Lions Gold and The Ultimate 5

No jueguen en casino Awintura, si tienen la suerte de ganar, usarán mil artimañana para retrasar sus pagos, sin darles ninguna explicación. Llevo mas de un mes esperando por un retiro de CLP 1.800.000 y ni siquiera han sido capaces de decirme, si me pagaran. Jugue en las slots de Pragmatic Play: 5 Lions Gold y The Ultimate 5

As far as I can see, the complaint process is currently waiting for the casino's response to this matter.

Hopefully it won't take longer than necessary.

I'm still waiting for my withdrawal from Awintura. After 30 days and filing complaints on Casino Guru, all over the web, even YouTubers deposited 50% of what they owe me. They still haven't given me a date, deadline, or anything for the remaining 50%. This Awintura casino must have serious liquidity problems. They tell me my account is being verified, but it's taken them 30 days to verify a few hours of spins. I absolutely do not recommend this casino. If you win, you'll need a lawyer to collect your money, if they even pay you.

Sigo esperando mi retiro de Awintura. Después de 30 dias, y de poner quejas en Casino Guru, por toda la web, incluso youtubers me depositaron el 50% de lo que me deben. Todavía no me dan fecha, plazo, nada para el restante 50%. Este casino Awintura debe tener graves problemas de liquidez. Me dicen que mi cuenta esta siendo verificada, se han tardado 30 dias para verificar unas horas de spins. No recomiendo para nada este casino. Si ganas debes cobrar tu dinero con abogado, si es que te lo pagan.

I had the exact same experience with Awintura Casino, and I honestly think it should be blacklisted. They just make excuse after excuse, and when you meet the deadlines they themselves set, they invent new obstacles to avoid paying.

On February 14th, I requested a withdrawal of CLP $1,324,000 and to this day I have received absolutely nothing. Since then, they only keep asking me for more verifications, documents, and reviews, constantly changing the payment dates.

I've asked almost every day, and their support only responds with generic messages and no real solutions. It feels like they're just trying to drag things out to avoid paying.

It should be noted that I deposited CLP $650,000 on this platform, so it is real money.

I demand immediate payment of my withdrawal. If this is not resolved, I will continue to escalate this complaint publicly to warn other users.

I do not recommend this casino.

Tuve exactamente la misma experiencia con Awintura Casino y sinceramente creo que debería estar en la lista negra. Solo ponen excusas tras excusas y cuando cumples con los plazos que ellos mismos piden, vuelven a inventar nuevas trabas para no pagar.

El 14 de febrero solicité un retiro por CLP $1.324.000 y hasta hoy no he recibido absolutamente nada. Desde entonces solo me piden más verificaciones, documentos y revisiones, cambiando constantemente las fechas de pago.

He preguntado prácticamente todos los días y su soporte solo responde con mensajes genéricos sin ninguna solución real. La sensación es que simplemente buscan dilatar el proceso para no pagar.

Cabe señalar que deposité CLP $650.000 en esta plataforma, por lo que se trata de dinero real.

Exijo el pago inmediato de mi retiro. Si no se soluciona, seguiré escalando este reclamo públicamente para advertir a otros usuarios.

No recomiendo este casino.

Hello, I believe you already escalated the complaint by sharing the details here on the forum. 👍

Let me add a direct link to help others see the complaints submitted with their own eyes.

All complaints related to casinos are to be found here 👈

(Please use the search bar to filter cases related to concrete casino.) If you can't find the casino, it's due to local gambling laws, which we can't change. 🙁

If you want your money fast, Awintura casino is NOT an option. They give you the runaround, impose absurd conditions, and only bots respond, repeating the same information over and over. Don't play at this casino, because you'll be furious. I bet 100,000 and won 250,000, which isn't a huge sum, and yet days go by and nothing.

Si quieres tu dinero rápido, el casino Awintura NO es una opción. Te tramitan, ponen condiciones absurdas, y solo responden Bots, repitiendo la misma información una y otra vez. No jueguen este casino, porque pasaran rabias. Aposté 100.000 y gané 250.000,no es una suma grande, y aún así pasan los días y nada.

That sounds frustrating indeed.

When exactly did you request your withdrawal, please?

Is your account fully verified, or are you still in the middle of the process?

I placed a bet with real money, and they've put up a thousand obstacles to transferring my winnings. I did everything they asked, and they still haven't given me a solution. It's simply a scam.

Hice una apuesta con dinero real, y han buscado mil trabas para la transferencia de mis ganancias, hice todo lo solicitado y aún así no me dan solución, es simplemente una estafa

Does it mean that you are still unable to verify your account and get your winnings, please?

When exactly did you start the process?

I started this process two weeks ago. I've tried uploading the verification information many times, but it keeps getting rejected. Only bots respond, and they don't solve anything.

Lo inicié hace 2 semanas, he intentado subir la información de verificación muchas veces pero la rechazan. Solo contestan bots que no solucionan nada

What do you mean that you are unable to upload the documents, please? Does it show some kind of error, perhaps?

Our complaint team could try to help you out with this, so please submit your complaint here and explain what exactly is going on in detail.

I want to file a complaint. I had the exact same problem as many other users. First, I tried to withdraw 500,000 CLP, and they told me my account needed to pass KYC verification. I was able to verify it successfully after several days of sending and sending documents, and then they told me my withdrawal could be processed in 3 business days. Time passed, and they told me my account was undergoing an internal verification process with no set timeframe. Then I tried to make another withdrawal, and this time they extended the processing time to 5 business days and finally to 14. When I decided to withdraw in four installments of 700,000 CLP each, they told me my account was still in the audit process, which was an internal verification with no defined timeframe. My total balance is 2,800,000 CLP, and the casino hasn't withdrawn a single peso from the four 700,000 CLP withdrawals I made. I earned this honestly by playing the Mega Ball game at Evolution's live casino. There's proof, a history, and everything else to stop them from saying my account is undergoing a verification process regarding my gaming and transaction status. My account is verified with the documents I submitted; all I ask is that my withdrawals be processed.

If you could please contact an Awintura representative to request the withdrawals I've made, I would be very grateful. In any case, I don't recommend anyone play at this online casino.

Quiero presentar mi queja, tuve exactamente el mismo problema que muchos usuarios, primero quise realizar un retiro de 500.000 CLP y me indicaron que mi cuenta debía pasar la verificación KYC, pude verificarlo correctamente después de varios días enviando y enviando documentos, y luego me advirtieron que en 3 días hábiles podía ser mi retiro, pasó el tiempo y me dijeron que mi cuenta se encontraba en una verificación interna que no tenía plazo, luego intenté realizar otro retiro y esta vez los días hábiles los extendieron a 5 y finalmente a 14 días para poder realizar el retiro, en lo que ya mejor me decidí a retirar en 4 pagos de 700.000 CLP me indicaron que mi cuenta todavía seguía en el proceso de auditoría que era una verificación interna la cual no tiene un plazo definido. Como saldo total tengo 2.800.000 que el casino todavía no me retira ningún peso de los 4 retiros de 700.000 que realicé. Obtuve esto honestamente jugando en casino en vivo de Evolution en el juego de la Mega Ball, existen pruebas, historial y todo como para que sigan diciendo que mi cuenta se encuentra en un proceso de verificación del estado de juegos y transacciones. Mi cuenta está verificada con los documentos que envié, lo único que pido es que se concreten mis retiros.

Por favor, si pudieran contactar con un representante de Awintura para exigirle que realice los retiros que he solicitado se los agradecería, de todas formas no le recomiendo a nadie entrar a jugar a este casino online

Hello, I understand that this must be hard to bear. The fact is that such checks are not that uncommon, and usually there is no stonewall time frame included, especially when for example, a game provider is asked to participate. So, it's good you lodged a complaint, because this feature is the best place for keeping an eye on those procedures.

Please be patient. The internal audit conclusion is necessary to move forward, even though it might not be positive at this moment. If this internal process ends well, you don't need to disagree with the conclusion, for example.