BDM Bet Casino - discussione generale (pagina 12)

Good morning,

I would like to ask about other players' experiences with the so-called "Proof of Deposit" requirement at the BDMBet casino.

The casino repeatedly asks me for a document that should contain: my name, transaction amount, recipient name, transaction ID, time and date.

The problem is that I made the deposit through the cryptocurrency exchange OKX. I contacted OKX support directly and received an official confirmation that:

-no documents with my name for blockchain transactions can be issued,

-OKX never lists client names in PDFs or on confirmations,

-the only possible confirmation is transaction history or blockchain record (Etherscan).

Nevertheless, BDMBet rejected all my documents (PDF from OKX, screenshots from the wallet and Etherscan) on the grounds that my name and other details were missing.

I quote their response: "The proof of deposit does not have your name, transaction amount, receiver's name, transaction ID, time, or date."

As a result, I find myself in a vicious circle - the casino demands something that the exchange or blockchain will never provide.

➡️ Does anyone have any experience with how to resolve this situation? Has any casino accepted a different type of document from OKX or a similar cryptocurrency bank? Or do you think this is more of an unfair way to block withdrawals?

Thanks for any experience or advice!

Dobrý den,

chtěl bych se zeptat na zkušenosti ostatních hráčů s požadavkem na tzv. "Proof of Deposit" u kasina BDMBet.

Kasino po mně opakovaně vyžaduje dokument, který má obsahovat: moje jméno, částku transakce, jméno příjemce, ID transakce, čas a datum.

Problém je v tom, že jsem vklad provedl přes kryptoměnovou burzu OKX. Obrátil jsem se přímo na podporu OKX a obdržel oficiální potvrzení, že:

-žádné doklady s mým jménem k blockchainovým transakcím nejsou možné vydat,

-burza OKX nikdy neuvádí jména klientů v PDF nebo na potvrzeních,

-jediné možné potvrzení je transakční historie nebo blockchain záznam (Etherscan).

Přesto BDMBet všechny mé dokumenty (PDF od OKX, screenshoty z peněženky i Etherscanu) zamítl s odůvodněním, že chybí jméno a další údaje.

Ocituji jejich reakci: „The proof of deposit does not have your name, transaction amount, receiver’s name, transaction ID, time, or date."

Tím pádem se ocitám v bludném kruhu – kasino požaduje něco, co burza ani blockchain nikdy neposkytne.

➡️ Má někdo z vás zkušenost, jak tuto situaci vyřešit? Přijalo už některé kasino jiný typ dokladu od OKX nebo podobné kryptoměnové banky? Nebo jde podle vás spíše o neférový způsob, jak blokovat výběr?

Díky za každou zkušenost nebo radu!

Dear mprovod, lose all hope. Something worse has happened to me... they asked me for a notary document certifying the sale of half of the property inherited from my parents... even though I have it as proof of the funds (and I would like to understand what it is for).

I'm continuing the post that was strangely interrupted... IN SHORT THEY DON'T PAY, I WON MORE THAN 14,000 euros... THIS IS A REAL SCAM, FORGET ABOUT IT...

How can you see your ID card first approved and then rejected……what are we talking about???????

Hello, after reading all this, I think I have some advice for you: file a complaint. 

If you tried to do everything necessary and the casino still isn't satisfied, and you don't know what to do next, and they didn't give you an alternative to provide what they need, I would probably proceed as follows. 

Our team would try to help you in your situation, and I believe that we would somehow be able to find common ground with the casino, although I don't want to promise anything in advance.

Are you in?

I know this isn't the most pleasant situation, but the casino also has to make sure as much as possible that you received the money through legitimate means. 

I understand that this is not what players would like, but I believe that since our team is also involved, we will be able to help you somehow. 

Just hang in there and always send Katarina what is necessary. The casino will be contacted soon.

Why isn't the 4,500 euro monthly pension slip I even sent sufficient proof of funds (I deposited about 300 euros)? And what about the fact that proof of identity, initially accepted, is then systematically rejected even though the documents sent are the same as when they were approved? Please, let's call what happened to me by its name, namely, SCAM. I REMEMBER HAVING WON MORE THAN 14,600 euros!!!!!!!!!! and not having been able to withdraw a cent!!!!!!!!

Once again, I don't know why the casino decided to verify you again with the same documents. It's quite nonsensical, this usually happens when a player hasn't played for a long time and then comes to the casino, wins, and wants to withdraw. However, I don't have an answer as to why they did this.  

In any case, if they request documents from you, you need to send them, and as I mentioned, Katarina will hopefully be able to help you in your case.  

Dear Jaroslav, with this answer you are NOT HELPING ME! I AM ASKING FOR CONCRETE HELP. CONTACT THE CASINO AND GET THEM TO TELL YOU WHY THEY ARE NOT PAYING ME!

And then what do you mean, you have to send them? They ask me absurd things and I have to submit? Let me understand...

Well, I'm the admin on the forum, so Matej is currently helping you with the situation. He contacted the casino, so we're doing what we can.

As for the "absurd thing," what exactly do they want from you? 

Meanwhile, they're asking for documents that have already been sent, first approved and then rejected, and that already says a lot... and then a notarial deed for the sale of half of the property inherited from my parents years ago... as proof of the funds!!!!!!!

Do you realize what this has to do with anything??????? As proof of funds, send me my monthly pension slip for 4,500 euros. IT'S NOT ENOUGH FOR THEM, ARE YOU JOKING??????? Then they ask for a screenshot with a credit card in one hand and a number in the other, which they also sent... IN SHORT, ALL EXCUSES FOR NOT PAYING. IT'S A SHAME AND IT'S A SCAM.

I've seen such requests from casinos before, so for me it's nothing unusual. What interests me most is the notarized document proving that you inherited the property. I don't know why the casino is interested in that. Maybe if you made some larger deposits. 

I don't know, but as I said, Matej is trying to help you. 

Let's wait and see what happens.

Dear Jaroslav IT DOESN'T EXIST AT ALL I MUST HAVE DEPOSITED AROUND 300 euros!!!!!

WHAT I REALLY DON'T UNDERSTAND AND DO NOT ACCEPT IS THAT THEY MAKE YOU COMPLETE A QUESTIONNAIRE THAT I STUPIDLY COMPLETED IN WHICH I MUST HAVE WRITTEN THIS THING IN THE QUESTION ABOUT ASSETS BUT I REPEAT IT ABSOLUTELY CANNOT BE INVESTIGATED FIRST BECAUSE IT VIOLATES PEOPLE'S PRIVACY IN ANY CASE AND THEN BECAUSE AS PROOF OF THE FUNDS (WHICH I HAVE DEPOSITED A LOW AMOUNT) MY PENSION SLIP MUST BE MORE THAN SUFFICIENT (THEY SAY SO ON THEIR PAYSLIP!)

FINALLY LET ME UNDERSTAND WHY THEY ASK ME FOR MY IDENTITY DOCUMENT THAT I HAD ALREADY APPROVED IN THE PAST AND NOW ALWAYS BEEN REFUSED!!!!!!!! AS WELL AS IF YOU ENTER A BETTING ROOM IN ITALY, WHY DO THEY ASK YOU FOR PROOF OF FUNDS?????? BUT LET'S NOT JOKE, THIS IS A PURE SCAM!

FIRST THEY SAID ACCOUNT VERIFIED THEN WHEN I STARTED ASKING FOR WITHDRAWALS THEY MADE ALL EXCUSES!!!!!!!!! IN ORDER NOT TO PAY I REMIND YOU THAT I WON MORE THAN 14,000 euros!

Here are some screenshots to help you understand…

Here are some more

Hello, let me add a few things, if I may.

I understand your frustration and why this whole process feels unfair to you. From what you describe, it seems the casino has flagged your account for what’s called additional verification, usually connected to AML (Anti-Money Laundering) checks. These procedures can include requests for documents that don’t appear directly related to your deposits or gameplay, and sometimes even re-checking documents that were previously accepted.

In practice, casinos sometimes re-request documents simply to be sure the player still has access to them and that the documents are genuine. I understand why it looks strange that they are asking you to prove the origin of funds when you only deposited around €300, and I agree it gives the impression that the casino is digging into areas it might not really need to. After all, it’s hard to see how someone laundering money would do so with a few hundred euros. Am I right?

Still, the reality is that once a casino decides to conduct this kind of verification, the easiest way forward is, unfortunately, to cooperate and provide what they request.

I'd say the best way to move forward is to stick with the complaint. Matěj can dig into that with the casino directly, ask why they are insisting on such documents, and try to resolve it with them, which is something we simply cannot do here on the forum.

On the forum, we can only speculate because we don’t know the exact reasons behind their actions and that might be contradictory for you. I honestly hope this ends soon!

Dear Radka, what I don't understand and will never understand is why they are rejecting my identity card, which I sent in the past and which was already approved! There's even a photo of them that I sent you where they say it was approved and then not approved... ABSURD! I EVEN SENT THE DRIVING LICENSE AND THAT DIDN'T WORK OUT EVEN, NOT TO MENTION THE PHOTO I TOOK MYSELF AS THEY WANTED AND THAT DIDN'T WORK OUT EITHER. I EVEN SENT THE PRELIMINARY AGREEMENT OF SALE AND THEY WANT THE NOTARY DEED. DOES ALL THIS SEEM NORMAL TO YOU?????? NOT TO ME!!!!!!!!!!!

Then it's normal that I've written so many negative reviews on Trustpilot, but in my place, with 14,600 or more euros won without being able to withdraw even a single euro, what would you have done? Congratulations???? LET'S NOT JOKE, I HAVE PLAYED WITH MANY FOREIGN AND ITALIAN BETTING SITES AND I'VE NEVER HAD ANY SIMILAR PROBLEMS!!!!! PROOF OF IDENTITY AND OF THE CARDS USED TO MAKE DEPOSITS, THAT'S WHAT IS ASKED!!!!!!!

And I sent EVERYTHING AND MORE, EVEN MY CV TO MAKE THEM UNDERSTAND THAT I AM A DECENT PERSON AND A RETIRED EXECUTIVE WHO EARNS 4,500 EUROS A MONTH! I EVEN SENT MY PAYSLIP AS PROOF OF MY FUNDS!!!!! THEY DON'T PAY ANYTHING AND THEY EVEN BLOCKED MY ACCOUNT, PREVENTING ME FROM PLAYING!!!!! WITHOUT EVEN KNOWING THAT IF I CONTINUED TO PLAY I COULD HAVE LOST EVERYTHING, LIKE HAPPENED OTHER TIMES!!!!!

HOW WOULD YOU DEFINE ALL THIS BEHAVIOR IF NOT A HUGE SCAM???????? WHY DO THEY REFUSE THE EMAILS I SEND? WHY DON'T THEY CALL ME ON THE PHONE TO CLARIFY? WHY DON'T THEY ANSWER MY LAWYER?

I'LL TELL YOU WHY: THEY DON'T INTEND TO PAY THE WINNINGS!!!!!!!!