Dazzlehand Casino - discussione generale (pagina 2)

Hello.

So it means the casino is not willing to cooperate much. well, I'm sorry to hear that.

I just saw the last post in the complaint thread; I'm quite confused, though. Do you truly wish for the complaint to be closed? May I know why, please? I could not understand.

If you discovered that you had self-excluded from the entire group but did not use false personal information, and the casino still discovered this after you had deposited and played, I would say that there is still no justification for canceling your winnings.

What troubles me is this part: "My winnings and my account were blocked and deleted."

What you're describing sounds like a maximum bonus withdrawal limit—not a win limit. Win limit limits the amount you may win per session or spin.

Can you check the bonus concrete conditions, please?

When it comes to welcome offers, including deposit bonuses, I found this:

Maximum cashout: 15x deposit value = there is a max withdrawable limit

Thank you.

Another reason to keep the complaint going, I guess. If you reconsider your last complaint instruction, please inform Nick as soon as possible. 🙏

hello Radka closing the complaint has overlapped a bit

I want WE TO CONTINUE TO FIGHT

What do we do next?

The casino only transfers me 2 payments that I placed in the casino 2x50€

But there is no trace of the profit

what do we do next??

Thank You For Fighting For Me

If you want Radka you can try to contact the casino. I still have all screenshots of the winnings and email traffic and verification confirmations

hallo Radka das mit der beschwerde schliesen hat sich etwas überschnitten

Ich möchte das WIR WEITER KÄMPFEN

Was machen wir als nächstes?

Das Casino überweist mir nur 2 zahlungen die in dem.Casino Gesetzt habe 2x50€

Aber von dem.gewinn fehlt jede Spur

was machen Wir als nächstes??

Danke Das ihr für Mich Kämpft

Wenn du willst Radka kannst du versuchen mit dem Casino dich in verbindung zu setzen.Ich habe noch alle screenshot über den Gewinn und email verkehr und verifikation bestätigungen

Hi Radka, I will contact customer service immediately regarding my winnings!

Coming back!

Hej Radka, jag ska kontakta kundtjänst omedelbart angående min vinst!

Återkommer!

Hi!

Of course, I will be here!

Radka why was the complaint closed? Doesn't Nick read the chat history here?

I would like to FORWARD the complaint

Thank you, can you please try to contact the casino, I already tried but didn't get much back, I would be happy with half of the 541$

Radka warum wurde die Beschwerde geschlossen,?liest Nick den Chat verlauf hier nicht mit??

Ich möchte die Beschwerde WEITER

Ich Danke dir kannst du Versuchen Bitte das Casino zu kontaktieren,ich habs schon versucht kam nicht viel zurück ich wäre ja schon mit der Hälfte von den 541$ zufrieden

Well,

At this moment the complaint is already closed. Please do not mistake this forum for your complaint. When you change your mind, you have to inform your resolver immediately because Nick is not aware of our separate conversation.

The only option is to ask Nick to reopen the complaint for you. You may send a request by email but preferably use the reopen complaint button located directly in your complaint thread—this link leads to the complaint. 👈

Kindly explain the last events to Nick; he will suggest what comes next. I'm not familiar with details so I do not know whether the refund of deposits is fair or not. We always prefer to investigate such things through the complaint. 🙏

sorry no idea how to write to Nick was on his profile to prevent the complaint from being closed but I couldn't find anything where I could write to him

sorry keine ahnung wie man Nick anschreibt war auf sein profil um die Beschwerde schliesung zu verhindern aber ich habe nichts gefunden wo ich ihn anschreiben kann

Kindly read my instructions carefully.

This is merely a forum; we only debate about your problem here. Have you seen Nick in this thread? No, he has never been here on the forum...

Your complaint, however, is held by Nick elsewhere—you can access it anytime you like in your profile details:

This green link leads to the complaint. 👈👈👈 use the reopen request button, please

ok I had to write everything again from the beginning 🙁

Complaint was resubmitted

Now it's your turn 🙂

ok ich musste nochmal alles von vorne schreiben 🙁

Beschwerde wurde wieder eingereicht

Jetzt seit ihr Dran 🙂

Hello,

It worked out - the complaint appears to be open and running. Nick is going to handle that from now on, in the complaint thread. 🙂

Thank you for EVERYTHING

I would be happy with half of my winnings

Hope the casino contacts you

Danke Euch für ALLES

ich wäre schon von der Hälfte meines gewinns ZU frieden

Hoffe das Casino Meldet sich bei euch

Hello Radka

I received an email from dazzlehand Casino today

Unfortunately my English is not the best

hope you can help me

If I understood correctly, the casino wants to have certain data from me such as passport number, birthday date

They also sent me a form as an attachment. Unfortunately, I don't understand what the casino means. Should I fill it out and send it back by post?

Unfortunately I can't do that

The casino should now reply by post and my girlfriend seeing that would not be so great

or is it enough if I send the data by email

Please help😊

Hallo Radka

Ich habe heute eine Email vom dazzlehand Casino erhalten

Leider ist mein Englisch nicht das Beste

hoffe du kannst mir weiterhelfen

Wenn ich richtig verstanden habe möchte das Casino von mir gewisse daten haben wie passnummer,geburtstag Datum

Auserdem schiken sie mir als anlage ein Formular leider versteh ich nicht wie das Casino es meint soll ich das ausfüllen und per Post zurückschiken?

Das Kann ich leider nicht machen

den sollte das casino jetzt postalisch darauf antworten und meine Freundin das Sehen wäre das nicht so Toll

oder reicht es nur wenn ich per Email die daten übermittele

Bitte um.Hilfe😊

Hi!

Sure thing. I'd say you did good job with the translation. 🙂

In order to proceed with our request, which seems like an access request to data stored by the casino in compliance with the GDPR, the casino asked you to provide your date of birth, declare your passport or ID number, plus your home address.

They have to be sure you are the subject of those personal data you wish to review.

They also attached the form you need to fill out so they can proceed further.

Would you please let me know if you are familiar with this request? To me, it seems like you have no idea what this is for.

Hello Radka

No, I see this form for the first time

Should the form then be sent by post?

it takes years until it gets there and is sent back

Why doesn't everything work via email?

I also have to tell you that the form is foreign and I hardly understand what the casino needs

UPDATE 27.02.2025 13:21

I have just sent all the data by email

+ passport number

+ Birthday Date

+ address of residence

In addition, the form was filled out and a photo was sent by email

In addition, photos of my driving license and passport number were also sent by email

Hallo Radka

Nein dieses Formular sehe ich zum erstenmal

Soll das formular dan per post versendet werden?

das dauert dan jahre bis es dort ist und wieder zurück gesendet wird

warum geht das nicht per Email alles?

Auserdem muss ich dir Mitteilen das das Formular fremd ist und kaum versteh was das Casino braucht

UPDATE 27.02.2025 13:21

Soeben habe ich Per Email alle daten angegeben

+ Passnummer

+ Geburtstag Datum

+ Adresse des Wohnorts

auserdem wurde das Formular ausgefüllt und ein foto per email gesendet

Auserdem wurden auch fotos meines Führerschein und der Nummer des Passes per Email mitgesendet

Now that I think about it, perhaps it would be good to find someone who can help you communicate with the casino in English. I suppose there have been many miscommunications on both sides.

I would like to assist you, but in order to do so, I must participate in all related correspondence between you and the casino.

Otherwise, I have no way of knowing the specifics of the request that the casino believes you made but you are completely unaware of.

Still, I will try: Please let me know what text message you sent to the casino prior to receiving the instructions form.

I think the translator will be required.

Hello Radka

Before the casino form I had sent this email to the casino

As you suggested, I then sent an email to the casino and asked for proof that, according to the casino, I had been banned from the entire group and asked for a transcript.

Hallo Radka

Vor dem Formular des Casinos hatte ich diese Email an das Casino Gesendet

Wie du Vorgeschlagen hattest hab ich dan die Email ans Casino gesendet und Beweis gefordert indem ich angeblich mich von Der ganzen Gruppe hätte laut Casino sperren lassen, ein Transcript gebeten.

Thank you.

In that case, I suppose they believe that to be covered by the GDPR. Therefore, the best course of action would be to comply with the requirements in order to obtain proof of the request, which you hardly remember—the "global account closure" for the complaint purpose.

hello Radka

I do what you tell me

you suggested that I request a transcript,

I did that by email

The casino wanted my data and completed form

I did that

I can't do more

hallo Radka

ich mache was Du mir sagst

du hast vorgeschlagen das ich ein transkript anfordere,

das habe ich per Email getan

Das casino wollte meine Daten und ausgefülltem Formular

Das habe ich getan

mehr kann ich nicht tun