IceCasino - discussione generale (pagina 22)

Hi, we give casinos 14 days to resolve a withdrawal, so I think the filing of a complaint is just around the corner.

Here is the link: https://casino.guru/complaints/all

I think you're going through a pretty difficult situation and I understand you're frustrated. The best thing to do would be to write a new post for each update, so that it doesn't get lost among the old replies. 

Anyway, I hope this will be resolved as soon as possible and you will get your money, but I also think that a complaint will probably be necessary. Let us know if you do and if you hear anything new. 

Excellent so the verification was successful. Could you let us know how the situation around the withdrawal is going and if you succeeded or if there are any problems ? I think it could be useful for other players as well.

I will wait and hope for good news. 🙂

I am back

Today is Monday October 23rd!!

On October 10th, 2023 I requested €4500 to be paid out. These were completely broken down into €400, €200 and €100 transactions from the casino to the supposedly external payment provider. It should be emphasized that I requested the payout to my Mastercard as normal.

I put up with the denominations in small transactions without any plausible explanation.

After a week of waiting, I received a total of €1000 paid out.

After that nothing came. I had a number of chats because of supposed technical difficulties and I should wait, the maximum waiting time wasn't over yet.

Last Friday on October 20th I got back to you about the waiting time. I've been waiting for the payout since October 10th.

I was assured that everything was fine and that it was just up to the external payment provider. 😡

On that day, less than an hour later, I suddenly had €800 of the €4,500 I had requested for payout rejected in the payment history and cheekily credited back to my casino balance, ready to play😡😡😡.

Also this immediate question about WHY are you doing this?

Again the succinct answer, we can only see technical difficulties here, we don't have any more information.!!!

Today is October 23rd, a Monday

This morning I contacted the chat again and asked again about the whereabouts of the payout I requested a long time ago.

The direct response was again, like a bot, we're sorry you got into such a situation, don't worry, you'll get your money. It's just the external payment provider. We have ordered your payment there. Please wait 😂😡😡

They are completely shirking their responsibility, it's unbelievable with this rating.

Last week a chat employee offered me that if there were any problems, she could give me a receipt for my winnings😂😂😡😡😡 they are a pain in the ass, sorry.

So, today, after this new chat conversation, after almost 20 minutes, €400 was again rejected by the casino and booked back into the casino balance in the payment history.

This all started on October 10th when I requested the payout, I have received €1000 by October 23rd, the rest has largely been credited back to the balance until today.!!!

That's all I got, and it makes me really angry.

This casino has not earned a 10/10 rating in 50 lifetimes.

This is a legendary mockery, unparalleled, for all players.

I still get 2000€ dear ICE CASINO!!!

2 weeks have passed, my Mastercard, my Jeton Wallet, everything is ready, you keep booking after weeks, the withdrawal requests back to my balance.

It's enough, stick to this,

what your casino promises.

Ich bin zurück

Heute ist Montag der 23.Oktober!!

Am 10.10.23 beantragte ich 4500€ zur Auszahlung. Diese wurden komplett gestückelt in 400€ 200€ und 100€ Transaktionen vom casino an den angeblich externen zahlungsanbieter angewiesen, man betone ich habe die Auszahlung ganz regulär auf meine Mastercard beantragt.

Habe ich mir ohne plausible Erklärung gefallen lassen,die Stückelungen in Klein Transaktionen.

Nach einer Woche Wartezeit hatte ich insgesamt 1000€ davon ausgezahlt bekommen.

Danach kam nichts mehr ich hatte etliche Chats, wegen angeblich technischen Schwierigkeiten und ich solle warten, die maximale Wartezeit wäre noch nicht vorbei.

Letzten Freitag am 20.oktober meldete ich mich zurück wegen der verstrichenen Wartezeit. Ich wartete immerhin seit 10.oktober auf die Auszahlung.

Man versicherte mir, es wäre alles in Ordnung, es läge nur noch beim externen Zahlungsanbieter. 😡

An diesem Tag, es dauerte keine Stunde später hatte ich von meinen damals zur Auszahlung beantragten 4500€ plötzlich wieder 800€ abgelehnt in der zahlungshistorie und frech zurückgebucht auf meine casino balance, bereit zum spielen😡😡😡.

Auch dieses sofortige Nachfragen, auf das WARUM, macht ihr das?

Wieder die lapidare Antwort, wir können hier nur technische Schwierigkeiten einsehen, mehr Informationen haben wir nicht.!!!

Heute ist der 23.oktober, ein Montag

Ich habe heute morgen, wieder den chat kontaktiert, und erneut nach dem Verbleib meiner vor langer Zeit beantragten Auszahlung, nachgefragt.

Die direkte Antwort war wieder, wie ein Bot, es tut uns leid, dass sie in eine solche Situation geraten sind, machen sie sich keine Sorgen, sie bekommen ihr Geld. Es liegt nur am externen Zahlungsanbieter. Wir haben Ihre Auszahlung dort in Auftrag gegeben. Bitte warten Sie 😂😡😡

Die ziehen sich komplett aus der Verantwortung, es ist nicht zu fassen, mit dieser Bewertung.

Letzte Woche hatte mir eine Chatmitarbeiterin noch angeboten, falls, es zu Problemen kommen würde, könnte sie mir eine Quittung ausstellen, über meine Gewinne😂😂😡😡😡 die schnüren einem den Hals zu, Entschuldigung bitte.

So, heute, nach diesem erneuten Chatgespräch waren nach knapp 20minuten verstrichener Zeit, wieder 400€ vom Casino abgelehnt, in der zahlungshistorie, wieder zurück auf die Casino Balance gebucht worden.

Dies alles begann am 10.oktober, als ich die Auszahlung beantragte, ich habe bis heute dem 23.oktober 1000€ erhalten, der Rest wurde bis heute, zum Großteil immer wieder erneut auf die Balance zurückgebucht.!!!

Mehr habe ich nicht bekommen, und es macht mich stink wütend.

Dieses Casino hat in 50 Leben keine Bewertung von 10/10 Punkten verdient.

Das ist ein sagenhafter Hohn, der seinesgleichen sucht, an alle Spieler.

Ich bekomme noch 2000€ liebes ICE CASINO!!!

2 Wochen sind rum, meine Mastercard, mein Jeton Wallet, alles steht bereit, ihr bucht immer wieder nach Wochen, die Auszahlungsanträge zurück auf meine Balance.

Es reicht, haltet euch an das,

was euer Casino verspricht.

Unfortunately I got happy to soon as Icecasino is back to its terrible ways after sending an email saying documents were all good nomore needed I asked to withdraw my funds. After doing so this email asking for bank documents once again. I feel like im being led in circles how do i ever get my money?

Oh this his more than horrible my friend.

I feel with yu, they did similar things with me, I had to upload my mastercard selfie, I think, up to three times, though my account was verified and all documents long time accepted before.

If they at least accept the third upload then anytime during yur actual withdrawal request, yu think yu finally can breathe deep, then they delete yur requests and send the money back to yur account balance, after yu waited, as in my actual case, nearly 10 working days for 4500€,they sent it almost all back to my account balance.

I just got 1000€ from 4500€

I admit through this nerve exhausting process and uncountable frustrated chats after they sent the money back to my balance after so many days, I played again, for sure, with about 1600€, and lost it, this little part, surely at the end, my fault, I should ve waited some weeks longer for my money on my credit card, maybe😇😂gracias muchas!!!

Now there are still 1600€ resting in working process, requested to pay out on jeton wallet.

I should be excited, what it takes 😔

They hav to pay sister, they finally should

Well I agree they are horrible as they than tell me to withdraw to my visa only they don't offer that so I guess I'm back at square 1. Ridiculous

What a story to hear! 😕

From what I know so far, this particular casino is really proactive via the Complaint Resolution Center. So, I strongly advise you to submit one right here.

I'm truly convinced there is a way to get it through!

What do you say?

I'm glad to see you've managed to submit the complaint. Though I do not understand what's happening to you or to the other player, I think it was a good step to take. I'm eager to see where this complaint leads us, to be honest. 🤔

Well my wish finally came true so I'm hoping you get the same as I did. After giving them my bank info and account number by PDF instead of a screen shot. I finally have gotten my money minus the 2.60 I left in the account. I just thought leave a bit behind so maybe they think I'm coming back. So I put in 30 got 160 not a terribly big amount but a nice return that finally in my bank. Oh yes and I am officially verified now. Good luck keep us abreast of what's happening with you.

Catherine Amy Stark

So it's great that you finally managed to get your money and also verify your account. 🎉😊

I hope you will have a better experience from now on. For now, we will wait to see if the other player manages to do the same.

But my question is, will you still be playing in the casino after this incident or will you resort to some other casino ? 

Guys, I wonder why this Casino has rating 10/10. Well it has layout and plenty games to choose and bonus offers ..okay.

But withdraws take forever and I think there is kind of low tricks here. I requested twice withdraws and the money was still on my account to play after 3, 4 hours. Of course that is a trick to player get bored of waiting and play more until get balance to zero. That happened me twice. I had 1100eur earned fairly by gambling on my account ,requested withdraw and as was not processed after few hours I gamble it all until get no funds on my account. And it happened again when I had 250eur on my account. That is a low trick and I don't like Casinos that use that kind of tricks. For example Energy Casino is a very serious one, as soon you request withdraw the money vanish from your account after 30.sec .That is serious. I am out Ice Casino. In one month because that kind of low tricks I loose chance of earning my prizes (around 1000eur at least)that should be deserved after the amounts I deposited regularly, during 1 month. In the end these kind of casinos are happy when players deposit and that's why offer so tempting bonus everyday, but struggles when is the moment of paying out to the player. Its a scheme and tactics these kind of things.

Hello.

I was asking myself the same thing. I see quite a logical explanation.

This casino always - in 100% of cases, addresses players' complaints through our resolution center (which is admirable. )

So, even if you deal with a delayed payment, submitting the complaint here, will help if you have not broken any rules along the way.

Sadly, the second thing is that we allow all casinos 14 full days to verify the account gaming history and proceed with the payout. Only after we stop in through the complaint

This is the most tricky part because, at the same time, I feel that 14 full days are far too much for my taste.

Additionally, withdrawal speed is not generally measurable for us; hence, it is not part of the safety index.

It means we are currently certain you will be paid at the casino with a score of 10/10, yet we cannot say when in this case.

Read these guides to find out more details about the Resolution Center, the consequences of complaints, and how we review casinos.

To be honest, if you play your balance away due to a few hour's delay in the withdrawal process, I would not call that a casino's dirty practice at all. I would say you should tame your passion for gambling.🙏

now honestly what makes this a 10/10 site?check it out who reviewed it.. it's only a 10/2 site even with good intentions.. I swear I don't understand the casino guru... the worst sites get the best reviews.. like this one... it's a crap site as it is.. nothing it doesn't give it, it's unplayable.. it's unbelievable how such sites have a license..

I'm sorry, but I won't write it all down again.

Could you kindly read the last few pages of this thread with a special time for my responses? It's all there...

I'm missing your complaint against IceCasino, though. Need some help?

3 days ago I requested a withdrawal on the ICECASINO website, but so far they haven't deposited it. I asked for information in the chat and they told me that up to 5 business days, I thought it was absurd because I play in other casinos and withdrawals are much faster, such as the VERA&JOHN casino. ICECASINO is good to play, there are lots of bonuses, every day, but it takes a long time to make a withdrawal, which makes it difficult.

Há 3 dias solicitei um saque no site ICECASINO , porém até agora não me depositaram. Pedi informações no chat e me disseram que até 5 dias úteis, achei um absurdo pois jogo em outros casinos e é bem mais rápido os saques , exemplo o casino VERA&JOHN. O ICECASINO é bom pra jogar , tem muitos bônus, todos os dias , mas é muito demorado pra fazer um saque, aí fica difícil.

Hello, I don't think a couple of days is such a disaster yet. We give casinos 14 days to resolve the withdrawal issue. However, since casino told you that it takes 5 business days, I would recommend you to wait and see if they meet this deadline. 

Could you let us know if you have received the money within those days ? I will wait.

Hi, I'm seriously worried. I requested a withdrawal at ICE CASINO last Saturday, they are taking a long time, it has already been authorized but so far it is not in my account. I play on other sites and I have no problems with withdrawals, it usually enters the account on the same day or at most the day after, for example Vera&John. I'm worried and I don't know if I can trust him. I started playing on this site based on the CASINO GURU review, the second withdrawal I made, the first one fell in 2 days, this took a long time and the value is not high. I enter the chat and the responses are always standard, you have to wait 5 days. What to do?

Olá, estou seriamente preocupado . Solicitei um saque no ICE CASINO sábado passado , eles estão demorando, já foi autorizado mas até agora na na minha conta. Jogo em outros sites e não tenho problemas com saques , geralmente entra na conta no mesmo dia ou no máximo no dia posterior, como exemplo Vera&John . Estou preocupado e não sei se posso confiar. Comecei a jogar nesse site pela avaliação do CASINO GURU , segundo saque que faço, o primeiro caiu em 2 dias , esse esfa demorando e o valor não é alto . Entro no chat e as respostas são sempre padrão, tem q aguardar 5 dias . Oq fazer ?

Hi.

I moved your post here, so you can see that Jaro responded to you a few hours earlier.

I can assure you that this casino normally pays legitimate winnings. On the other hand, considering the feedback of other users, it is obvious that the casino is not among the quickest.

In general, I'm sure you will be paid if you have never breached the casino's terms and conditions, of course.

I know it must sound quite silly, but feel free to browse resolved complaints submitted due to delayed payments - use this link.

We will be waiting for further updates, I pray it won't take too long!

I would like to inform you that ice casino blocks players who win, that is, they just stop losing money, I managed to have a profitable month, they blocked me!!!!

Gostaria de informar que o ice casino bloqueia jogadores que ganham, ou seja feito apenas parar perder dinheiro, consegui ter um mês lucrativo me bloquearam!!!!

Hi, did the casino give you a reason why they blocked your account ? Did you also ask for a withdrawal at the casino ? Can you describe a bit more so I have a better overview ?

Anyway, I see you've already started a complaint, so our team will try to help you and see where it goes. In the meantime, if you have something new, let me know. I'll be waiting.