Megapari Casino - discussione generale (pagina 8)

I am attaching some of their answers from the e-mails they sent me. They are just wasting my time as you can see and they don't close my account or giving any bonuses. Just to clarify, all my details are filled in as well I have provided the id they asked me.

It's a thing happening for many days now, they are finding new excuses every day. There are no details to fill in, there are no restrictions (they let me deposit/withdraw), there are no technical issues or whatever they find!!

THIS IS A NIGHTMARE! Basically there is nothing to fill in, just your full name and your e-mail/phone that you have already given when you registered. However they lie about declining the bonuses for that reason. Or the other reasons they find.

Thanks for the reply but I think this is something that would be more appropriate to put it for Tomas in a complaint. Maybe not every screenshot would be necessary, but the important ones about closing the account, because that is the point. 

Anyway, I saw that they explained to you why you didn't get the bonus. You say it's not because of that. Did you have everything filled in as requested at the time when it should have been done in order to get the bonus? 

I would like to point out to everyone the incorrectness of megapari who provided false information in the complaint against me saying that they do not manage the payments and payment methods but an external provider does. With my lawyer we have checked all their terms and conditions from top to bottom and we have found a huge contradiction in this statement that I will now attach to you. I am also disappointed by casinoguru who does not allow me to reopen the complaint despite the convincing evidence provided by me and is clearly protecting megapari. As you can see from my screenshot they claim to be able to cancel a bonus if there is an equality between the bank account, IP address and other between one player and another. This indicates that they are in possession of this data and that they can verify it, this implies that in my complaint against megapari they have provided invalid and false reasons to get their way. My lawyer is already taking action and preparing a lawsuit against megapari.

casinoguru shame on you, go against the weakest to favor the strongest

Hello,

I understand you are for some reason disappointed. I and other admins are not familiar with your case, but I believe the complaint team knows what it is doing. First of all, we do not view complaints as legal matters; hence, this could be the first breaking point. Besides, your complaint against Megapari Casino was about 20 accounts opened, not bonuses at the end of the day.

So, to be fair and to add My colleagues response to you, let me share this:

After a thorough and detailed investigation of your case, which included cooperation with Megapari Casino and internal discussions within Casino Guru, I regret to inform you that we have determined your claim to be unjustified.

While we sympathize with players who face gambling-related issues and strive to help when the fault lies with the casino, this situation does not reflect such a case. Many international online casinos, particularly those operating under non-local licenses, allow players to deposit and play without completing the verification process beforehand. This is a common industry standard.

In the case of Megapari Casino:

Quick Registration: The casino enables quick account creation via email, but it lacks the capability to cross-check new registrations against previously self-excluded individuals.

Data Handling: While you provided your personal information (e.g., full name, address, phone number, and card details) during your deposits, this data is not fully processed or stored by the casino. Instead, it is handled by third-party payment service providers, who, due to confidentiality policies, do not share such details with the casino.

Technical Limitations: Likewise, the casino does not share self-exclusion data with payment providers. This mutual separation of data means it was technically impossible for the casino to identify you as a self-excluded individual at the time of deposit.

This technical limitation explains how you were able to create 20 accounts and make deposits using the same credentials and payment method. Since the casino lacked the ability to prevent these actions, there is no failure on their end.

I'm sorry for your condition, and I honestly hope you will overcome the gambling problem. Take care please!

MEGAPARI IS A SCAM.

Let me tell you my case, I recently opened an account with them and deposited 300 soles. Yesterday I wanted to place a bet and it turns out that I was already blocked LOLOLOL, meaning without doing anything illegal, it was literally going to be my first bet. I contacted them and indeed they had banned me despite only depositing (I was never able to bet), obviously like any scammer they simply reserved the right to tell me why they blocked me and well they themselves authorized the withdrawal so I could get my money back. Surprise, I wanted to withdraw my money and it couldn't be done, I contacted them again and they alleged different things in a short period of time: 1. they said that the provider was failing 2. they played me with the support and security area 3. The most incredible thing was that they asked me to deposit to enable other types of withdrawals or else to place bets that add up to the same amount of the deposit, which makes no sense if they blocked me in the first instance.

I'm still waiting for a response, but they tell me the same thing: "Please wait 10-15 minutes," then "Support sees that," then "Please wait 10-15 minutes." If you're reading this, don't believe I'm a MEGAPARI account—"the scammers." I find it difficult to get that money back into my account. I hope my experience helps.

MEGAPARI ES UNA ESTAFA.

Les comento mi caso, reciénteme me abrí una cuenta con ellos y deposite 300 soles. Ayer quise meter una apuesta y sucede que ya estaba bloqueado JAJAJAJ, ósea sin hacer nada ilegal, literalmente iba a ser mi primera apuesta. Me contacté con ellos y efectivamente me habían baneado a pesar de solo depositar (nunca pude apostar), obviamente como cualquier estafador simplemente se reservaron el derecho de decirme que porque me bloquearon y pues ellos mismo autorizaron el retiro para que tengo mi dinero de vuelta. Sorpresa, quise retirar mi dinero y no se podía, contacte con ellos nuevamente y alegaron diferentes cosas en un lapso de tiempo corto: 1. dijeron que el proveedor estaba fallando 2. me pelotearon con el área de soporte y seguridad 3. lo mas increíble fue que me pidieron depositar para habilitar otros tipos de retiros o sino que apueste apuestas que sumen el mismo importe del depósito, lo cual no tiene sentido si me bloquearon en primera instancia.

Hasta ahora sigo esperando una respuesta pero me dicen lo mismo, "espere 10-15 min", luego "soporte ve eso", luego "espero 10-15 min", si leen esto, no se creen cuenta de MEGAPARI - "los estafadores", veo difícil tener de vuelta ese dinero a mi cuenta. Espero les sirva mi experiencia

Have they even explained the reason for doing all this?

I believe that our complaint team could have a look at your case and hopefully help you out with it.

What do you say?

Please file a complaint here if you are interested and let us know any news, please.

This betting house scammed me.

I deposited 700 USD, earned 800 USD, and when I tried to withdraw the 1500 USDT from my account, they blocked the withdrawal by requesting documents, which I sent immediately on July 2nd.

Today I received an email stating that the ID card I sent was fake. I deny this and it really angers me. How could they invent such a thing? They don't have a facial verification program or anything. They just make you send some photos, which I sent in HD format for better resolution, and yet they still claim my document is fake so I don't have to pay.

I invited them to check with the civil registry in my country, but they don't do it.

Don't play at this casino. It's a fake casino. They steal from you and then fake your documents to avoid paying. They don't have automatic or facial verification. They do everything manually and slowly. It took them three days to respond.

esta casa de apuesta me estafo.

ingrese 700 USD, gane 800usd y cuando quize retirar los 1500 USDT de mi cuenta, me bloquearon el retiro solicitando documentos, los cuales envie inmediatamente el dia 2 de julio.

hoy me llego un correo que mi cedula de indentidad que envie yo, es falsa, lo cual niego y me enoja mucho, como pueden inventar tal cosa, no tienen un programa de verificacion facial ni nada, solo te hacen enviar unas fotos, las cuales las envie en formato HD para mejor resolucion y asi todo ellos dicen que mi documento es falso para no pagar.

los invite a corroborar en el registro civil de mi pais, pero no lo hacen.

no juegen en este casino, es una falsa, te roban y luego inventan que tus documentos son falsos para no pagar, no tienen verificacion automatica ni facial. todo lo hacen de forma manual y lenta, demoraron 3 dias en contestar

Hello Joselu1308!

We’re truly sorry to hear about your experience, that definitely sounds frustrating, and we completely understand your concerns.

We’d really like to help you sort this out. Could you please share your Gaming ID? You can locate this information by selecting the "My Account" button situated in the top right corner of our website. So we can investigate the situation in detail and get back to you with clear information?

Your case matters to us, and we want to ensure you get the support you deserve.

Looking forward to your reply.

Our complaint team will investigate your case, and hopefully we'll be able to help you out if you say that you have been wrongfully accused.

Just reply to some additional questions in your complaint whenever possible, please.

This is a scam website, they hacked my money. I played this website with a trial mentality, recharged 300u, and won 700u. I thought I was lucky, so I applied for withdrawal. Then misfortune came, and the platform asked me to provide a series of documents to prove my identity. I provided them all as required, but in the end, they sent me an email saying they wanted to close my account and confiscate my balance. Since then, I have been unable to log in to my account. This is my worst gaming experience. I have never seen a website dare to blatantly block users' money, but this platform is like that. They have no bottom line, no credit, and they don't want users to win money. I don't know why they can continue to operate, don't they have legal and third-party regulatory authorities?

As I can see, they operate under the Comoros (AOFA), actually.

Did they explain the reason for doing this, though?

Our complaint team could have a look at your case if you wish and hopefully help you get your winnings.

All you need to do is submit a complaint here and explain the whole situation. We will do our best to get it solved, of course.

I eventually received my money, but not in the manner they indicated. I chose to deposit via bank transfer precisely because I expected to receive my withdrawals via that same method. However, it turned out to be impossible, and their responses were so generic they seemed like bots—they offered no real solution.

Instead of receiving a bank transfer, I was forced to redeem the money through iCashOne, which is useless if I need the money in cash. This strikes me as deceptive, as the information provided is either incorrect or poorly handled. The experience was frustrating and disappointing.

Al final recibí mi dinero, pero no de la manera que Indicaron. Elegí depositar mediante transferencia bancaria precisamente porque esperaba recibir mis retiros por ese mismo medio. Sin embargo, resultó ser imposible, y sus respuestas fueron tan genéricas que parecían generadas por bots: no ofrecían ninguna solución real.

En lugar de recibir una transferencia bancaria, me vi obligado a canjear el dinero a través de iCashOne, lo cual no me sirve si necesito el dinero en efectivo. Esto me parece una práctica engañosa, ya que la información que brindan es incorrecta o mal manejada. La experiencia fue frustrante y decepcionante.

Hello,

I would not be very fond of the solution you mentioned either, but do you know what? Maybe the casino representative will tell you more about it right here in this thread. I'm uncertain about the ease of sending money to Peru in this day and age. Well, I won't speculate...

In any case, we appreciate your feedback and your experience.

Megapari is a scam, I am the user and I deposited money, played, won and when I wanted to withdraw they asked me for documents

which I sent all, every 4 days they asked me for a different document, they do that to delay everything, I was there 2 weeks ago, until I finished sending all the documents and my account is still unverified and my balance is withheld.

This page is a scam; its strategy is to prevent you from verifying your account so you can't withdraw your funds.

I sent many documents and never received a response to verify my account.

megapari es una estafa soy el usuario [email protected] y ingrese dinero, juge, gane y cuando quize retirar me solicitaron documentos

los cuales envie todos, cada 4 dias me pidieron 1 documento diferentes, eso lo hacen para tardar todo, estuve hace 2 semanas, hasta que termine de enviar todos los documentos y sigue mi cuenta sin ser verificada y mi saldo retenido.

esta pagina es una estafa, su estrategia se centra en no verificarte la cuenta para que no puedas retirar tus fondos.

envie muchos documentos y jamas tuve respuesta de verificacion de mi cuenta

Megapari and Parimatch, beware of both, too many horror stories.

I know this is not the place to ask, but where do I find, or how do I look for casinos that specifically accept Australian players, but not with a local Australian licence? Offshore for Ozzies, in plain English 🙂 I have won some money elsewhere and am open to suggestions.

Hello,

I guess this is a complicated situation, and perhaps for both sides, because as far as I would assume, no one wants to be blamed for such a KYC situation. I believe that the support workers do not appreciate complications, and a large casino should not have to jeopardize its reputation in this manner. Maybe it's because you're hoping to withdraw a substantial amount—congratulations! In any case, submitting a complaint was a good call and my colleagues will certainly give it a deeper look.

Hi again.

Have you ever heard about the smart filters available on our website? 🙂 You can use them to filter "allowed countries" as well as "licensing authority."

Take a look:

Using Oshi as an example, feel free to adjust the filters to your liking!

Dear Veronica (she's the one who's reading my complaint against MegaPari in another thread)

After more than 14 days, every 4 days this MegaPari casino asks me for a different document, all this in order to avoid paying.

Why don't you ask me for all the documents at once?

What is its purpose? not to pay?

Yesterday I was asked this:

You should make a selfie with a sheet of paper with a current date and code Km5Nxt written on it. Your face and all data should be clearly and fully visible.

In Spanish it means this:

You must take a selfie with a piece of paper with the current date and the Km5Nxt code written on it. Your face and all your information must be clearly visible.

I sent it, and they replied with the following message:

Compressed, processed or otherwise modified images cannot be accepted for verification.

They are saying to modify the image.

Veronica, I just sent you the images to your email, also in the same email is attached the email of

Please review the images and see if they're modified or not, as they claim (which they make up to avoid paying the money).

I think this betting house scammed me, they do everything a real thief wants to do to avoid paying.

request documents every 4 days, always a different one and always a somewhat silly document.

estimada Veronica. (ella es quien esta viendo mi queja contra megapari en otro hilo)

despues de mas de 14 dias, cada 4 dias este casino megapari me solicita un documento distinto, todo esto con el fin de no pagar.

por que no me piden todos los documentos de una sola vez?

cual es su fin? no pagar ?

ayer me solicitaron esto:

You should make a selfie with a sheet of paper with a current date and code Km5Nxt written on it. Your face and all data should be clearly and fully visible.

en español quiere decir esto:

Debes hacerte una selfie con una hoja de papel con la fecha actual y el código Km5Nxt escrito. Tu rostro y todos tus datos deben ser claramente visibles.

lo envie, y me contestan el siguiente mensaje:

Compressed, processed or otherwise modified images cannot be accepted for verification.

estan diciendo que modifique la imagen.

Veronica, acabo de enviarte las imagenes a tu correo, tambien en el mismo correo va adjuntado el email de [email protected]

favor, revisa las imagenes y chequea si son modificadas o no, como dicen ellos. (lo cual inventan para no pagar el dinero)

ya esta casa de apuestas creo que me estafo, hacen todo lo que un verdadero ladron quiere hacer para no pagar.

solicitar documentos cada 4 dias, siempre 1 distinto y siempre 1 documento algo tonto.

Hello, I guess you should know that Veronika is not active on the forum; she won't read this post; she handles the complaints. I suggest you contact her directly instead if you expect a further response.

Your complaint is located here 👈👈

You are welcome to copy this post there to inform her. Thank you.