Olympia Casino - discussione generale (pagina 2)

just spoke to the chat again. you can't tell me why the transfer doesn't work. was about to file a complaint. I can not fill in the field for the description. always disappears after input.

habe gerade wieder mit dem chat gesprochen. sie können mir nicht sagen warum die überweisung nicht funktioniert. wollte gerade eine beschwerde einreichen. ich kann aber das feld für die beschreibung nicht ausfüllen. verschwindet immer nach der eingabe.

Meaning that you can't opt for Olympia Casino while submitting the complaint? 🤔

Could you please make a screenshot?

olympic casino works. only in the field where i am supposed to describe the objection does my text disappear again immediately.

olympia casino funktioniert. nur im feld wo ich den einspruch beschreiben soll verschwindet mein text sofort wieder.

Ok, I understand now - thank you.

I feel that we had a similar issue while the player was using the browser feature "translate" it may look like this:

Can you check your browser and turn that off while submitting the complaint, please?

Alternatively, if the problem persists I feel that a video caption would be better to find out the issue, because I'll reach our developer team.

Kindly let me know 🙏

thanks, yes it was the translator's fault. spoke again yesterday in the chat and they told me that the problems have been fixed and the payout can now take place. it was practiced yesterday. I'll wait until Friday with my complaint, thank you

danke, ja war der übersetzer schuld. habe gestern nochmals im chat gesprochen und sie sagten mir das die probleme behoben wurden und die auszahlung jetzt stattfinden kann. es wurde gestern übnerwiesen. werde bis freitag mit meiner beschwerde warten danke

Hello,

one small issue solved good 🙂... now to the withdrawal, my fingers are crossed and will wait till tomorrow with further comment 🤞🌟

hello, money was in the account yesterday. olympia apologized again in an email for the inconvenience. everything OK. Kind regards

hallo, geld war gestern am konto. olympia hat sich auch nochmals in einer email für die unannehmlichkeiten entschuldigt. alles in ordnung. mfg

Hello,

could be smoother, but as long the casino is capable of solving the problem and apologizing kindly. I would not say it is so bad. Thank you for the good news! 🙂

Registered here few days ago to give a try... so far i never seen anything like this, C$450 to play wager completed C$488.

Most Casinos claim they have nothing to do with RTP...

this one is around 0,1 % return LOL,

Playing slots of course!

Well, I'd say it makes sense, considering this example:

https://casino.guru/how-slot-machines-work-math

If a game RTP is 96%, it means that if you start with $1,000,000,000 and then play 1,000,000,000 rounds at $1 each, then you should end up with approximately $960,000,000 dollars.

Maybe I just didn't catch your meaning, care to elaborate?

Dear Radka,

If I played 450$ with 1$ bet and during this time I won only 33$ the RTP can not be at 96%

If you want I can send it to you screenshot...I do not want to post here because of sensitive info.

For example:

You play 450$ you should be able to wager this amount at least 5 times in most Casinos of course It is very hard to reach an average Casinos requirement of 35X and +

but this one I played almost all 450 dead spins except that little win of 33$ which makes RTP 0.1 %

Believe me that I understand your approach, still, the RTP should not be counted on such a low number of bets.

RTP is not calculated on each deposit - it needs at least several thousand spins under such conditions. I really think you should read the guide.

Hi

Olympia Casino have paid me out 3 times and nothing has ever landed in my account.

When I log on to the site now it asks if you are accessing this site outside of Australia.If you are honest you click Yes it then takes you to a site that isn’t found an you can’t access. If you click no it allows you to log in, this then puts you in a Play at your own risk which has resulted in my bank contacting me saying 3 of the Companies they use to deduct funds from my bank are Fraudulent Companies and have access to enter my bank account without verification. I have tried to contact the VIP support but they just don’t listen and make excuses. I have been tricked into thinking they are legit but are Fraudulent.

Hello there.

Hapilly you managed to find this website and submitted the complaint. I believe this is the best you could do. Just give the team some time to investigate the matter further. I'm eager to see any updates soon myself.

Just t be sure, can you paste the link you used to play? Or alternatively, is it the same one we provide in the review?

https://casino.guru/olympia-casino-review

Hi

this is the link I have

https://www.olympia.casino/en-AU/

they also told to log on to this link below

https://www.olmpcsn.co/

Hi!

Uhm, I'm confused - I tried the second link and was redirected to the landing page of some Wolf tournament. Yes, the explanation containing access outside of Australia was there, even though I used VPN set to Australia.

Would be good to mention it directly in the complaint. Honestly, I don't know why do I need to confirm the location while accessing the site from the allowed country, furthermore, which own risk should I be aware of ?!

So I asked someone from the data/complaint team, will update you as soon as I find some clues.

Anyway - where did you get the second link? I'd say it's quite suspicious with the missing letters in the casino's name.

Hi

The second link is the one the VIP support sent me to use as the other link when I declined I was accessing the site within Australia. I questioned this with the support and they told me to use the second link

Hi, and thanks!

From which country did you access the site back then? More precisely, which country did you put into the registration form? I'm trying to put the pieces together.

I don't intend to interrogate you 🙂.

Always Australia and I put Australia in the registration and they approved my account

Ok. I checked the complaint, and I think it would be good to copy all your posts written on the forum because the complaint is missing many details we're discussing. Like the other link you were given, the registration country you used, and so on...

If I may, start with this one and move to the last one. I believe the copy/past would be sufficient.

I'm sure it will help Petronela understand your issue better - this link leads to the complaint.

Can you do that, please?