QuickWin Casino - discussione generale (pagina 15)

I am writing to express my great dissatisfaction with my Quickwin account. Although I am blocked by AOSIS and have an official document confirming my blocking, my account remains active and I am allowed to make deposits and play. This violates consumer protection guidelines and gambling addiction prevention measures.

I have already requested an immediate refund of all deposits I made because the casino did not perform the necessary verifications before activating my account and continues to allow a gambling addict to make deposits and play.

I also request that my account be closed immediately. Although I have filed complaints with the relevant regulatory authorities, I have not received any response or help from the casino team so far, even though I contacted them on Saturday. Please resolve the situation quickly.

I look forward to your support and quick response.

Mit diesem Schreiben möchte ich meine große Unzufriedenheit mit meinem Quickwin-Konto zum Ausdruck bringen. Obwohl ich von AOSIS gesperrt bin und ein offizielles Dokument vorlege, das meine Sperre bestätigt, bleibt mein Konto aktiv und ich darf Einzahlungen vornehmen und spielen. Dies verstößt gegen die Richtlinien des Verbraucherschutzes und Maßnahmen zur Spielsuchtprävention.

Ich habe bereits eine sofortige Rückerstattung aller von mir getätigten Einzahlungen verlangt, da das Casino vor der Aktivierung meines Kontos nicht die erforderlichen Überprüfungen durchgeführt hat und einem Spielsüchtigen weiterhin erlaubt, Einzahlungen zu tätigen und zu spielen.

Ich beantrage außerdem die sofortige Schließung meines Kontos. Obwohl ich bei den zuständigen Aufsichtsbehörden Beschwerden eingereicht habe, habe ich bisher weder eine Antwort noch Hilfe vom Casino-Team erhalten, obwohl ich sie am Samstag kontaktiert habe. Bitte klären Sie die Situation schnell.

Ich freue mich auf Ihre Unterstützung und schnelle Antwort.

This sounds like a really sad situation indeed, and I am sorry you have to go through it.

Our complaint team will surely investigate the whole matter in the best way they can, and hopefully soon we will be able to see the resolution of your complaint.

May I just ask what exactly is AOSIS you have mentioned in your post? Perhaps it's some kind of institution helping with gambling problems?

I'm sorry, but I am not familiar with it, to tell you the truth.

It is the Darmstadt Regional Council in Germany that confirms an entry in OASIS (Online Query Player Status – State Treaty on Gambling 2021) – the player blocking system in connection with the German Gambling Act.

Es handelt sich um das Regierungspräsidium Darmstadt in Deutschland, das einen Eintrag in OASIS (Online Abfrage Spielerstatus – Glücksspielstaatsvertrag 2021) bestätigt – dem Spielersperrsystem im Zusammenhang mit dem deutschen Glücksspielgesetz.

Thank you; I understand now.

Am I correct though that it includes only casinos under GGL?🤔

Quick Win Casino is the fastest paying casino of this company. On Saturday and Monday, I requested two payments of €500 each, and each took three days to arrive in my bank.

El casino Quick Win es el más rápido en pagar de los de esta empresa. El sábado y el lunes solicité 2 pagos de 500€ cada uno y han tardado 3 días cada uno en estar en mi banco

So that's something that makes me happy if you had the money relatively quickly. What payment method did you use? Were they your first withdrawals? Did you need to verify or not? 

I already made a withdrawal months ago. The payment method is a bank account with an IBAN. Very happy. 😀 No need to verify.

Ya hice un retiro hace meses. El método de pago es cuenta bancaria con IBAN. Muy 😀 contento. No necesite verificar

That's awesome. 🙂

Do you still pay here when it was let's say hassle free? 😀

How is it possible that positive comments about the casino suddenly appear under my complaint? 😂😂😂😂How did you receive your payouts even on the weekend, while I waited a whole month for just an email response?🤔

I'm still waiting for over two weeks for my €190 payout! You seem to be special customers, because I, CasinoGuru, and many other users have to beg and wait to get our money and even get an answer.

Wie kann es sein, dass unter meiner Beschwerde plötzlich positive Kommentare über das Casino auftauchen? 😂😂😂😂Wie haben Sie Ihre Auszahlungen sogar am Wochenende erhalten, während ich einen ganzen Monat nur auf eine E-Mail-Antwort gewartet habe?🤔

Ich warte immer noch seit über zwei Wochen auf die Auszahlung von 190€! Sie scheinen besondere Kunden zu sein, denn ich, CasinoGuru und viele andere Nutzer müssen betteln und warten, um unser Geld und überhaupt eine Antwort zu bekommen.

It's funny that I also wait more than 2 weeks for each withdrawal... the first withdrawal I made took more than 2 weeks and I had to open a complaint here. I made a withdrawal again on March 5th and I still haven't received the withdrawal, I've also opened a complaint again with casino guru... I only see complaints about this casino... I would love to know how they give this casino such a high security rating

É curioso que eu também espero mais de 2 semanas por cada levantamento.. primeiro levantamento que fiz demorou mais de 2 semanas e tive de abrir reclamação aqui. Voltei a fazer um levantamento dia 5 de março e continua sem receber o levantamento, também já abri reclamação novamente no casino guru.. só vejo reclamações deste casino.. Adorava saber como é que dão uma nota de segurança tão alta a este casino