Vulkan Vegas Casino - discussione generale (pagina 21)

Hey, 8 days sounds pretty serious. Especially if the casino gave a deadline that they didn't meet. However, I must mention that we give casinos 14 days to resolve the withdrawal request. 

Anyway, is this your first withdrawal ? Do you already have a verified account with the casino? 

Although it is definitely not pleasant, I would recommend to wait until the mentioned time and if nothing has moved and you have not received the money nor a reply from the casino, I would suggest a complaint. 

Therefore, would it be possible to be patient for a while and try to communicate with the casino again to see if they can give a more concrete answer than just that it is being handled by a financial expert ? 

Yes, this is my first payout there and I am verified, the casino itself says and it is also in the terms and conditions that a payout of up to €5000 takes a maximum of 5 working days. Since yesterday at noon my payout has been processed but we are now at 6 1/2 working days and no one answers me or helps me. Yesterday someone from Vulkan Vegas replied to me here in the forum that he is checking and trying to speed things up since then but no one has been able to I got an answer to my answer, I don't know of any other casino that takes so long, as I said it's now 9 days and I'm always just put off. If it were about €100-200, it wouldn't matter to me at first, but it's about €2,600, which is a lot of money for me.

and if you don't even stick to your terms and conditions, I find that very sad.

In addition, the €2,600 was only taken from my gaming account yesterday, which is something I don't know from other casinos. I would have had the temptation to continue playing with my money for almost 7 days, where I am of the opinion that that is exactly what the casino wants to achieve with it!

Ja das ist meine erste Auszahlung dort und verifiziert bin ich, das Casino selber sagt und es steht auch in den AGBs das eine Auszahlung bis 5000€ maximal 5 Werktage dauert. Seit gestern Mittag steht bei meiner Auszahlung wird verarbeitet wir sind jetzt aber schon bei 6 1/2 Werktagen und keiner antwortet mir oder hilft mir weiter gestern hat jemand von Vulkan Vegas mir hier im Forum geantwortet das er nachschaut und versucht zu beschleunigen seitdem aber auch keine Antwort auf meine Antwort bekommen, ich kenne das von keinem anderen Casino dass das so lange dauert, wie gesagt sind jetzt bei 9 Tagen und ich werde immer nur vertröstet. Würde es hier um 100-200€ gehen wäre mir das erstmal relativ egal aber es geht sich um 2600€ das ist für mich eine Menge Geld.

und wenn man sich nichtmal an seine AGBs hält finde ich das schon sehr traurig.

Zudem wurden die 2600€ erst gestern von meinen Spielekonto genommen was ich so von anderen casinos auch nicht kenne ich hätte qausi 7 Tage lang die Versuchung gehabt weiter zu Spielen mit meinen Geld, wo ich der Meinung bin dass das Casino genau das bezwecken will damit!

Certainly don't gamble with money although it can sometimes be hard to resist the temptation. 

However, the casino at least assured you that it's in the works, so I think it could be heading in the right direction. Some casinos won't even do that. 

Anyway, I understand that waiting is not pleasant, especially when you don't know where you stand, but try to be patient and I believe everything will work out. If things don't work out, we will try to help you. 🙂

Hello,

I would be interested to know which of you can no longer use bonus codes from today on?

And what justification was given to you.

lg

Hallo,

mich würde mal interessieren wer von euch von heute auf gleich auch keine Bonuscodes mehr nutzen kann?

Und welche Begründung euch gegeben wurde.

lg

Care to share yours, perhaps? One I "like" the most is "administration decision" 😀 Am I close?

Has anyone recently had problems with Vulcan Vegas casino my profile is verified a lot of documents they asked for a lot of photos selfies I sent them everything my profile says verified and they just won't approve my withdrawal Are they just delaying the transfer or not sending them at all I will be very I would be grateful if someone could answer me

Някой скоро време имал ли е проблеми с Vulcan Vegas casino верифициран ми е профила много документи ми изискаха много снимки селфита всичко съм им пратил профилът ми пише че е верифициран и просто не ми одобряват теглене Дали просто бавят превода или въобще не ги изпращат ще съм много благодарен ако някой ми отговори

What did you win? Do you have screenshots?

Hi, how long has the situation been going on that you can't withdraw the money ? Have you tried asking the casino what the problem is and why you can't withdraw ? Tell us more so we can try to help you.

The problem is that I deposit 1,000 euros, then 2,000 euros to withdraw, and every time they transfer 200 euros by 400, I can't understand why they don't transfer them at once, as much as I have claimed, for a whole week they paid me almost every day 200 euros by 400 euros and now again for five or six days I don't have any transfer, I don't know what they are waiting for, should I play them, they won't get it, the amount is not small at all

Проблемът е там че пускам 1000 евро след това 2000 евро за теглене и всеки път ми превеждат по 200 евро по 400 не мога да разбера защо не ги превеждат наведнъж колкото съм заявил цяла седмица ми плащаха почти всеки ден по 200 евро по 400 евро и сега пак пет-шест дни нямам никакъв превод не знам какво чакат да ги изиграя ли няма да им се получи сумата не е никак малка

Hmm, that's quite a small limit. Do they have somewhere that they have a daily limit or why do they send you in such small amounts ? I see that you've accumulated a lot of money, which is probably difficult to pay out after 200 euro. However, if nothing goes ahead and you don't get another amount from the casino and nobody replies to you, could you let us know so we can try to help you ? 

After I declared my first withdrawal 2000 euros after a week of waiting they started to transfer me 200 or 400 every day for a week then they stopped already on the 5th day I don't get a single penny and they justify themselves with the following I send a screenshot to the chat

След като заявих първото си теглене 2000 евро след една седмица чакане започнаха да ми превеждат всеки ден по 200 или 400 в продължение на една седмица след което спряха вече 5-ти ден не получавам дори стотинка и се оправдават със следното пращам скрийншот на чата

I understand, and it is certainly not pleasant. So I understand correctly that you can withdraw only the multiple of your deposit, yes ? Of course, if the casino refuses to send you more money, let us know and we will try to help you. I'm not sure how long you'll be withdrawing such a large amount if it's still in such small amounts. 🤔

Hey guys, I'm Andi, 27 years old.

I've been playing on Vulkan Vegas for years now and have also had "higher" amounts paid out, upwards of 5k. Sometimes everything always worked out. Now the situation is that I won €800 on October 30th and wanted to withdraw it. The status has now been processing for 9 days. Normally this should not take more than 5 days (usually it was always in the account on the next day of the withdrawal request). Now no one can really tell me anything from support, they just keep saying "we can’t do anything except wait because the payout is done through an external partner". So I ask myself what does that mean? Am I waiting weeks now? Or months? Or what does that mean? Does anyone have similar experience?

I definitely won't make any deposits until I receive my money.

Best regards

Andreas Hot

Hey Leute ich bin Andi 27 Jahre alt .

ich spiele mittlerweile schon seit Jahren auf Vulkan Vegas und hab auch „höhere" Beträge 5k aufwärts auszahlen lassen. Hat bisweilen auch immer alles gepasst. Nun ist es so , dass ich am 30.10 800€ gewonnen habe und auch auszahlen lassen wollte. Jetzt steht seit 9 Tagen der Status auf Bearbeitung . Normalerweise darf das nicht mehr als 5 Tage dauern ( im Normalfall war es immer schon am nächsten Tag der auszahlungsanforderung auf dem Konto). Jetzt kann mir keiner so wirklich was sagen vom Support , es heißt immer nur „ wir können auch nichts machen außer warten , weil das auszahlen über einen externen Partner läuft". Da frag ich mich was soll das heißen ? Warte ich jetzt Wochen ? Oder Monate ? Oder was soll das heißen . Hat da jemand ähnliche Erfahrung ?

Werde auf jedenfall nichts mehr einzahlen solange ich mein Geld nicht erhalte.

Mit freundlichen Grüßen

Andreas Heiß

Hello, I've moved your post under Vulkan Vegas Casino. I'm sorry to hear about this situation, but I would say that it would be a good idea to wait a bit longer, although I understand that it's not easy when support keeps giving you the same answer, which isn't very helpful. I would like to point out that we give casinos 14 days to resolve your withdrawal, so I would suggest you try to be patient for a while and inform yourself about your withdrawal. 

However, since you haven't had any problems so far, I firmly believe that this situation will also be resolved without any major problems and the money will eventually come to your account. If that doesn't happen, be sure to update us and we will try to help you. 

Would that be possible ? 

Hi Jaro, of course I'll wait for 14 days. But it seems very, very strange to me. because larger amounts have already been paid out more quickly

I understand that, and it seems strange to me as well. As far as the 14 days are concerned, they are counted from when you made the withdrawal, just to make it more precise. 

However, in this case it would be best if we had some answer from support, but they didn't give you any response as to why it takes longer than usual, which is a pity. However, if you find out something new, please let us know. 

Hi, how to register vav vilkon

Zdr kak dase registriram vav vilkon

Hi, you register at the casino itself. If you have any problem you could try to ask live chat. What seems to be the issue when registering ? 

I've said before that when you play at Vulkan Vegas it feels almost as if it's scripted as several deposits will play out exactly the same.

I didn't use them for quite some time now but I recently got some 100 euro no-deposit offer which sucked me back in, and after that I deposited a few more times. And now it's happening again. Three straight deposits playing out exactly the same. I didn't screenshot the first of the 3 but, trust me, it was as good as identical to the following two below:

One good win almost immediately - within the first 25 spins or so - and then absolute silence. And look at the amounts wagered, there is hardly anything to separate them! And this is with 0.25 spins. On each of the 3 deposits!

I've played enough in casinos not to get paranoid by a losing streak, This however is too blatant, and too much. In fact, for something that's supposed to be completely random, such similarities occuring in only a short time, and on consecutive deposits, is near impossible.