Wild Tokyo Casino - discussione generale (pagina 3)

Hi jadhero97,

With my lawyer I am pursuing a class action lawsuit against GBL-SOLUTIONS-NV, who are the owners of Wild Tokyo Casino.

next week we will have a meeting with some Italian journalists who do investigative reporting.

They stole €15,000 from me even though I was self-excluded from their sister sites Rooling slot and Need for spin, both of the same group.

I advise you to proceed legally with these scammers….

my request here was blocked and the casino has an average reliability of 9.

I ask for justice to casino guru that is committed to protecting gamblers In a fair and correct way, if they had put pressure on this site they would most likely have also accepted a percentage of the refund and closed it, but I would say they are on the payroll of these mafias

Hello

To be honest, I don't know if this will help at all; lawyers cost money too.

But that sounds like a good idea to take action against them and stop them.

How are journalists supposed to help?

Hallo

ich weiss ehrlich gesagt nicht ob das ganze ja ansatzweise hilft , Anwälte kosten auch geld .

das hört sich aber gut an gegen die vorzugehen und sie halt aufzuhalten .

wie sollen die Journalisten dabei helfen ???

Because they would get the public talking about this topic..

I lost all my money and I am in serious mental condition, better not share the response of this mess

However, it is also expected of gamblers to exhibit a certain degree of cooperation, which you did not do. It must be painful, but if you continue to act like the victim, you might soon run into a similar issue.

Do you not see the danger of this mindset? No attorney or reporter will prevent you from using the same strategy twice.

From our perspective, the entire issue is about you, your decisions, and your presumptions. Try to be objective for your own sake, please. 🙏

Are you threatening me by any chance?

I am absolutely not playing the victim.. I have stated the facts, I repeat clear facts with evidence and you dear casino guru team say that it is an unjustified complaint.

so you continue to protect your backers, without protecting the players, indeed insinuating that the blame for the scams is on the players not the scam sites.

You made a mistake:

"Dear 9dr2k6jfcq, based on the information provided, it appears that since you did not request a self-exclusion specifically from Wild Tokyo Casino, they are not obligated to refund your deposits. The terms and conditions indicate that self-exclusion at one casino does not automatically apply to all associated casinos. Therefore, unless you formally requested a self-exclusion from Wild Tokyo Casino, they are not responsible for your deposits or any losses incurred after opening an account with them."

I'm trying to save you the troubles. The sooner you accept self-exclusion works differently from what you expected, the better for you. This is what I was saying.

Hi, I deposited money and gambled away the money, then I had a bonus spin, played a bit of money, played other games, wagered on Wild Tokyo, I had made up to 1600 euros, after fulfilling the bonus rules they took everything from me and only left 80 euros, is that normal, as you can see in the photo, over 1600 euros then only 80 euros remainder deducted by the casino, mfg

Hi habe Geld eingezahlt und das Geld verspielt dan Hatte ich Bonus Dreh gehabt gespielt bisschen Geld gemacht weiter gespielt andere Spiele gespielt umgesetzt bei wild Tokyo hatte bis 1600 euro gemacht nach erfüllen der Bonus Regeln haben die mir alles abgezogen und nur 80 euro zurück gelassen ist das normal wie auf dem foto zu sehen über 1600 euro dan nur 80 Euro Rest abgezogen von der Casino mfg

As you can see on the photo, over 1600 euros and only 80 euros remainder were withdrawn by the casino

Wie auf foto zu sehen ist über 1600 euro dan nur noch 80 Euro Rest eingezogen von der Casino

Have they explained the reason for doing so, though? Was there some violation of the bonus terms involved, perhpas?

Please try to contact the casino and let us know what the explanation is, and hopefully we'll be able to help.

I wrote to Casino Support and they keep saying we don't understand what they mean because I used Google Translate and they said we'll get back to you via email vestoss I don't think I made 4 euro bets when I had 1600 euros, otherwise nothing, out of 1600 euros there were suddenly only 80 left

Habe mit Casino Support geschrieben die sagen immer wieder wir verstehen nicht was sie meine da ich Google Übersetzer genutzt habe und die meinten wir melden uns per e Mail vestoss denke nicht habe wo ich 1600 euro hatte 4 Euro Einsätze gemacht sonst nicht von 1600 euro wahren aufeinmal 80 nur noch übrig

So, do I understand correctly that they have accused you of betting over the limit? Is that right?🤔

No, I had no accusations, I kept playing because communication with support was bad and I wrote via Google Translate, support just replied I don't understand them, there was also no information that I had converted bonus money to real money, nothing, just 1600 euros gone

Ne keine Beschuldigungen gehabt hab weiter so gespielt da Kominikation mit Support schlecht wahr und ich über Google übersetzter geschrieben habe Support hat nur geantwortet ich verstehe sie nicht da wahr auch keine Info das ich Bonus Geld auf Echtgeld umgewandelt habe nichts einfach 1600 euro weg

Yesterday I made a self-exclusion and for a week I can no longer get into the casino because I was angry and frustrated

Habe gestern selbstausschluss getroffen und 1 Woche komme in Casino nicht mehr rein weil ich sauer und frustriert wahr

This game that I played paid really well. I had big winnings on the slot and then suddenly it was all gone. I played Big Bass Real Action and they saw that I was winning and then they took all the money.

Diese Spiel was ich gespielt wahr hat echt gut bezahlt Slot wahr auf große Gewinne erzielt und dan aufeinmal alles weg Big Bass Real Action gespielt die haben gesehen ich bin am gewinnen dan haben ganze Geld abgezogen .

How about you post screenshots—if you have any available showing the bonus vs. real money issue? I honestly do not understand the matter either.

Perhaps it would be better to play in casinos supporting the German language. It's quite risky not to be able to understand the support, I'd say.

I only deducted this photo from 1600 and it was only 80 euros

Habe nur dieses foto von 1600 abgezogen dan waren es nur noch 80 euro

It is really difficult to understand what exactly happened there, so in this case, I would really suggest you file a complaint here, and our team will investigate the whole situation.

What do you think about it? Will you try that?

Please follow this link where you can do so and describe everything well. Our complaint team will then inform you what will come next.

Ok I will file a complaint thanks for your support

Ok mach ich werde Beschwerde einreichen danke für ihre Unterstützung

And surely let us know, please, how it goes.