La mia esperienza al casinò Dolfwin

I have to share my experience with Dolfwin casino.

I played at dolfwin casino making some bonus buys and i won 5215eur. Then i waited 8 days my withdraw just to see that my account was empty of the money. My withdraw was cancelled and played back to the casinoslots.

I did not cancelled it and played any euros. I have told this to the casino but casino said "you cancelled withdraw and played money". I have requested they many times to check my ip addresses from played sessions but they have answered nothing to this after long period for waiting. They have closed my account too.

I know that this thing is made by casino (Its not a single hacker, because i had money on 8 different sites with same login details and this was only one where money was gone) because playing was started exactly same bonus buys what i did, Then after those buys balance was increased from 5215 to about 5400 and then there is about 100 spins in three minutes with 100e single bet.

HUGE warning to other players, dont ever deposit any money to this site!

I saw that you had a complaint on our site, but unfortunately it turned out not too glorious. 

But according to the results: "The player from Finland had won 5215EUR, but his withdrawal request had been consistently cancelled, despite the casino's stated weekly limit of 5000EUR. He alleged that his account balance had been depleted through bets he did not make. The casino had not responded to his request to verify the IP addresses associated with these bets. The player's account was later closed by the casino without explanation. We reviewed the player's bet history and found no evidence of unauthorized activity. Consequently, we rejected the complaint." nothing happened that we would consider a mistake on the casino's part as our team also looked at the betting history. I honestly don't know what else to say, because I think that's pretty clearly wrong. 

I'm sorry about what happened. 😕

Yes, for some reason your casino complaint specialist didnt get in touch with a casino at all.

I dont know what kind of evidence he was looking for from betting history, i can show only unusual betting with 100e bets in 3 minutes, and i think it is the best way to lose money very fast.

I think there is only one way to prove this case with ip-addresses but casino and curacao gaming dont answer so its kinda difficult. What a scam.

It is a pity that even the authority did not reply. I'm not surprised about the casino, because it doesn't have the best safety index, so I'd rather avoid it. 

However, our specialist knows what to look for and what to be aware of in such cases. I don't deal with complaints, so I'm not sure about certain things. 

Nevertheless, when you wrote to the licensing authority and how long do you wait for a reply ? 

I wrote them in january 29. and i got an answer 31. january:

"You registered and made a 360 EUR deposit and placed a bet for the entire amount. After a win, you continued placing the same bets resulting to a balance increase of 5000 EUR for which you submitted a withdrawal request. This request was rejected until the completion of the KYC procedure. By the time the relevant department reviewed your documents, you cancelled your withdrawal request and continued playing making the same 360 EUR bets. Later on, you lowered you betting amount to a 100 EUR bets and ended up losing the balance. These can be supported also by the documents provided by you.

 We see no reason to hold the operator accountable as we feel they did nothing wrong."

I requested they to check ip addresses in my first message, but they said nothing about it.

Then i have requested they three times after that message but i have not gotten answer. I have been waiting about four months now.

Well to tell you the truth, I am not surprised that they do not answer anymore. They didn't find anything wrong on the casino's side, so the case is closed. That is what I understand, at least.🤷‍♀️

But there must be something wrong because i have not cancelled withdraw and played money. If there was nothing wrong they would answer me that ip address question for sure.

I think that for such complaints or accusations the casino must have some evidence that nothing wrong has happened on their part, but I know that not all evidence can be shared with the players. So if they have proved to the authority that it was not so, unfortunately, there will probably be nothing further to do with it. Probably just avoid this casino in the future. 😥

I, on the other hand, think that the whole ip question has been passed over and left uninvestigated. It's really strange that no one can help in this matter, when you only need to ask one question: Which IP addresses, and which browser was used for the sessions played. I need to hire a lawyer, I think something will start to happen then.

Minä taas luulen, että koko ip kysymys on ohitettu ja jätetty tutkimatta. On todella erikoista, että kukaan ei pysty auttamaan tässä asiassa, kun ei tarvitsisi kysyä kuin yksi kysymys: Mistä ip-osoitteista, ja mitä selainta on käytetty pelattuihin sessioihin. Minun täytyy palkata lakimies, luulen että sitten alkaa jotain tapahtumaan.

Well, I would like to be able to help you, but if the casino doesn't make the effort, I'm sorry. Also, our experts have come to some conclusions and it was not possible to help you from our side. 

Then it looks like a lawyer will probably be the last resort. Do you think you'll bite the bullet and go for it? 

Yes, I have to. There is no way I can leave this matter here, this is the biggest scam that has ever happened to me and yet I have more than 15 years of experience in internet casinos. Thank you in any case. Do you have any recommendations for good lawyers who have experience fighting with these Curacao licensed casinos?

Kyllä, minun täytyy. En voi mitenkään jättää tätä asiaa tähän, tämä on suurin huijaus mitä minulle on koskaan sattunut ja minulla on kuitenkin yli 15 vuoden kokemus internet casinoista. Kiitos jokatapauksessa. Onko teillä jotain suosituksia hyvistä lakimiehistä joilla on kokemusta näiden curacao lisensoitujen kasinojen kanssa sotimisesta?

Oh, I don't have that. But you can try and ask on the forum, or see if players have addressed something similar in other threads and try to engage there. 

I hope you will manage to resolve everything as you expect and you can let me know if anything moves forward. 

Fingers crossed. 🤞