Cara Radka, quello che sto passando con loro è incredibile, ho appena ricevuto questo emil...
Gentile Ramona,
Speriamo che questa email ti trovi bene.
Ti stiamo inviando questa e-mail dal team di protezione dei giocatori di CrazePlay.
In qualità di operatore autorizzato, siamo tenuti a effettuare determinati controlli su tutti gli account dei giocatori per assicurarci di fornire un ambiente di gioco sicuro e assicurarci che ciascuno dei nostri giocatori goda degli standard più elevati insieme a un gioco sicuro ed equo.
Abbiamo esaminato il tuo reclamo e desideriamo informarti che, a seguito della nostra indagine, ti rimborseremo il pagamento di € 320,00.
Sfortunatamente, dopo diversi tentativi di rimborso tramite bonifico bancario e Skrill, non siamo ancora riusciti a inviare i tuoi € 320.
Siamo felici di rimborsare il denaro su un IBAN di una terza parte solo in questa occasione, questo potrebbe essere un conto bancario di un amico o un familiare di età superiore ai 18 anni (non fornire l'IBAN Santander o Danske)
Per elaborare questo rimborso, dovremo ricevere quanto segue per verificare il metodo di pagamento:
Estratto conto bancario di terze parti - Il documento deve essere inviato nel formato PDF o cartaceo originale, senza filtrare le transazioni.
Si prega di utilizzare il collegamento nella prossima e-mail per caricare i documenti; assicurarsi che le informazioni necessarie siano chiaramente visibili al fine di evitare eventuali ritardi durante la verifica.
Una volta fornito il documento richiesto, ci impegneremo a elaborare il pagamento il prima possibile.
In caso di ulteriori dubbi, domande o commenti, non esitare a contattare il nostro servizio clienti.
Cordiali saluti,
La squadra di protezione del giocatore
Casinò CrazePlay
Ovviamente l'ho fatto subito tramite mia figlia, non è che mi sono offerto questa settimana fa se non fosse stato possibile tramite mia figlia, ha detto di no Mmmmm, è scandaloso che mia figlia debba spiegarsi in modo da ottenere un profitto e non come scrivono sempre un rimborso, la mia vittoria, ora ovviamente sto aspettando di nuovo, tutto deve essere ricontrollato prima, è tutto semplicemente incredibile.
Vi terrò aggiornati
Distinti saluti
baracca
Dear Radka, What I'm going through with them is unbelievable, just received this emil...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd party just on this occasion, this could be a bank account of a friend or family member over the age of 18 (please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don't hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Of course I did it immediately through my daughter, it's not like I offered this weeks ago if it wasn't possible through my daughter, she said no Mmmmm, it's outrageous that my daughter has to explain herself so that I get a profit and not how they always write a refund, my win, now of course I'm waiting again, everything has to be checked again first, it's all just unbelievable.
I'll keep you posted
Best regards
shanty
Liebe Radka,Was ich mit denen durchmache ist unfassbar,habe gerade diese emil erhalten...
Dear Ramona,
We hope this email finds you well.
We are sending this email to you from the CrazePlay Player Protection Team.
As a licensed operator, we are required to carry out certain checks on all Player accounts to ensure that we are providing a safe playing environment as well as making sure that each of our players are enjoying the highest standards along with safe and fair gameplay.
We have reviewed your complaint and would like to kindly inform you that following our investigation we will be refunding the payment of €320.00.
Unfortunately after several attempts to refund you via Bank Transfer and Skrill we were still unable to send your €320.
We are happy to refund the money to an IBAN of a 3rd Party just on this occasion, this could be a bank account of a friend or family member over the age of 18 ( please do not provide Santander or Danske IBAN)
In order to process this refund, we will need to receive the following in order to verify the payment method:
3rd Party Bank Statement - The document shall be submitted in the original PDF or paper format, without filtering the transactions.
Please use the link in the next email to upload your documents; make sure that the necessary information is clearly visible in order to avoid any delays during verification.
Once the requested document has been provided we will strive to process your payment as soon as possible.
Should you have any further concerns, questions, or comments, don’t hesitate to contact our Customer Service Team.
Sincerely,
The Player Protection Team
CrazePlay Casino
Natürlich habe ich das sofort gemacht über meine Tochter,ist ja nicht so das ich dies schon vor Wochen angeboten habe ob es nicht über meine Tochter ginge,wurde verneint Mmmmm,unverschämt ist das meine Tochter sich darlegen muss,damit ich Gewinn erhalte und nicht wie die immer schreiben Rückerstattung,ne mein Gewinn,jetzt warte ich natürlich wieder, muss ja wieder erst alles geprüft werden,einfach unfassbar das alles.
Ich werde dich auf dem laufenden halten
Liebe Grüße
Shanty
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