GGBet Casino - Il deposito del giocatore non è mai stato accreditato sul suo conto.

Hello,

I made a deposit via online bank transfer, after 72 hours my money was still not in my GGBet account. Customer service just tells me I have to wait 72 hours again. The amount was already deducted from my bank account after a few seconds. The transaction ID is also stored in my account at GGbet, but simply did not appear as a credit.

The transaction ID is 9304247e-3572-4ef4-b11d-32f5a1831c2d

The casino received the money long ago, but never credited it to me.

My casino ID is 41209156

Kind regards

Alexander G***

Hallo,

Ich habe eine Einzahlung als Online Bank Überweisung getätigt, nach 72 Stunden, war mein Geld weiterhin nicht auf meinen Account von GGBet. Der Kundenservice sagt mir nur, ich müsste erneut 72 Stunden warten. Der Betrag war bereits nach wenigen Sekunden von meinem Bankkonto abgegangen. Die Transaktions ID ist auch in meinem Account bei GGbet hinterlegt, jedoch einfach nicht als Guthaben aufgetaucht.

Die Transaktions ID ist 9304247e-3572-4ef4-b11d-32f5a1831c2d

Das Geld hat das Casino längst erhalten, jedoch mir nie gutgeschrieben.

Meine Casino ID ist 41209156

Mit freundlichen Grüßen

Alexander G***

Dear bitcoin.Joe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello,

the casino has received the money. I can see on my account in the casino that a transaction has been carried out. My bank has also informed me that the money has been debited from my account and has been successfully transferred to the casino. How can the hands of the casino be tied, after all they received the money, just not credited to my customer account.

Hallo,

das Casino hat ja das Geld erhalten. Ich sehe ja auf meinem Account im Casino, dass eine Transaktion durchgeführt wurde. Auch meine Bank hat mich informiert, dass das Geld bei mir abgebucht wurde und erfolgreich auf das Casino überwiesen wurden. Wie kann denn dem Casino die Hände gebunden sein, schließlich haben die das Geld erhalten, nur mir einfach nicht gutgeschrieben auf mein Kundenkonte.

Thank you for your reply, bitcoin.Joe. Could you please forward me any written confirmation (such as an email or a letter) from your bank that the transaction was processed successfully?

Dear bitcoin.Joe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.