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Since the 3rd of this month, September, my withdrawal has been pending, and they haven't paid me. I made a deposit of 30 Reais as they required, but until now, nothing has been withdrawn. This seems like theft; it's been 2 days, and they don't even respond to me anymore. The withdrawal remains pending, and nothing happens. They asked for photos of my documents, even my proof of address, which I sent. It's very strange, but fine, I did everything to withdraw, and still nothing. Please help, because they no longer respond to me, and I'm going to suffer a loss. Moreover, you are promoting this casino. How can you promote a lie? This can't be tolerated. They still haven't paid me.

Já dês do dia 3 desse mês setembro meu saque está pendente e eles não me pagam eu fiz um depósito de 30 Reais q exigiram mais até agora nada retira isso daí pra não ficar roubando o povo q isso 2 dias nem me respondem mais e não saca fica pendente o saque e nada 600 reais pediram pra tirar fotos do documento até comprovante de endereço pediram e eu encaminhei q e bem estranho mais blz tudo pra sacar e até agora nada ajuda aí q eles não me respondem mais eu vô ficar no prejuízo até por q vcs estão promovendo esse cassino como q fica isso promover uma mentira não dá né eles até agora nada de me pagar

Dear Pamdan29,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Dear Pamdan29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.