Legiano Casino - L'account del giocatore è stato chiuso ma i fondi non sono stati rimborsati.

Hello, my account has been closed by administrative decision since March 24, 2025, and I still have €11 in my account. The casino brazenly claims that my account is not closed. That's a lie. Attached is the email from Legiano and from my account when I try to log in. I've been waiting for the refund for over two weeks.

Hallo, seit dem 24.03.25 ist mein Konto durch eine Verwaltungsentscheidung geschlossen und es befinden sich noch 11 Euro auf meinem Konto. Das Casino behauptet unverschämterweise, dass mein Konto nicht geschlossen sei. Das ist eine Lüge. Im Anhang die Mail von Legiano und von meinem Konto, wenn ich versuche mich einzuloggen. Seit über zwei Wochen warte ich schon auf die Rückerstattung.

Dear AK1982888,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you completed account verification in the casino? Were you asked to submit any documents necessary for verification recently or in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I've only deposited money at Legiano so far, but haven't played at all. No documents have been requested.

Hallo ich hatte bisher nur eingezahlt bei Legiano, aber noch gar nicht gespielt gehabt. Es wurden keine Dokumente angefragt.

Thank you very much, AK1982888, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear AK1982888,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

In the screenshot you provided, the casino representative mentioned they would guide you through the process of recovering access to your account. Could you please share the instructions they gave you and confirm whether you followed them?

Thank you for your cooperation.

Best Regards,

Kubo

Hello, yes, I followed them. The casino claims my account isn't closed, but it is. I can't access my account anymore.

Hallo, ja ich habe sie befolgt. Das Casino behauptet, mein Konto sei nicht geschlossen, was es jedoch ist. Ich kann nicht mehr in mein Konto reinkommen

Dear AK1982888,

Thank you for the confirmation.

Dear Legiano Casino,

Could you please clarify the reason for the player's inability to access his casino account, and advise on the steps he should take to regain access? Alternatively, please outline the process for refunding the remaining balance.

Thank you for your cooperation.