Lord of the Spins Casino - La maggior parte delle vincite del giocatore sono state rimosse dal suo account.

It is true that I played without a deposit and I won 850 euros, but the general bonus conditions did not open in order to consult them, if I repeat if you answer an operator does not speak Italian and you do not understand each other. Maximum disappointment when I receive an e-mail saying that I have won only 50 euros and to withdraw I have to pay 20. So write it immediately at the first invitation to the casino so a person does not remain of m .... Thanks

È vero che ho giocato senza deposito è ho vinto 850 euro, ma le condizioni generali bonus non si aprivano per poterle consultare, se e ripeto se ti risponde un operatore non parla italiano e non ci si capisce. Delusione massima quando ricevo mail che dice che ho vinto solo 50 euro e per prelevare ne devo versare 20. Allora scrivetelo subito al primo invito al casino così una persona non ci rimane di m.... Grazie 

Dear Deborah,

Thank you for submitting your complaint and I am sorry to hear about your troubles. Could you please forward to me the communication between you and the casino (email or chat screenshot) regarding this issue? Also, could you please specify which no deposit bonus you have claimed? Thank you so much in advance for your reply.

Best regards,Satrio

I sent the screen of the message received from the casino. They could have already explained in that message that once the bonus was released (of which the unlocking conditions were not known) the sum paid would not have exceeded 50 euros regardless of the amount of the winnings. Thanks for your courtesy.

Ho inviato lo screen del messaggio ricevuto dal casinò. Avrebbero potuto spiegare già in quel messaggio che una volta sbloccato il bonus (di cui per altro non conoscevo le condizioni di sblocco)la somma erogata non avrebbe superato i 50 euro a prescindere dall'ammontare della vincita. Grazie per la vostra cortesia. 

Dear Deborah,

I have contacted the casino representative regarding your issue. And hopefully, they will get back to us soon.

Best regards,

Thanks. You are very kind.

Grazie. Siete molto gentili. 

We would like to ask the Lord of Spins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’

Hello and thanks for pointing this out.

We will revise the Terms & Conditions page functionalities in order to ensure it opens properly.

Regarding your winnings and since they come from a free bonus, you are entitled to withdraw €50

Please be in touch with our support managers, Italian representatives are available.

Best

Lord of the Spins Team

Dear Deborah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.