QuickWin Casino - I prelievi dei giocatori vengono annullati dal casinò.

I won 120 and 90 euros which I requested to withdraw. They keep sending me emails where they cancel my request without any explanations.

The live chat tells me that my request is being processed and nothing else.

Ho vinto 120 e 90 euro di cui ho richiesto il prelievo. Continuano a mandarmi email dove annullano la mia richiesta senza motivazioni.

la chat live mi dice che la mia richiesta è in elaborazione e null'altro.

Hello normagiacomazzi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Good morning,

the account does not require verification. I wrote every day both via chat and to email support but the response is always the same that my withdrawal request is being processed and then inexplicably cancelled. The last contact I had suggested me to make the withdrawal request via IBAN. I now have the two new withdrawal requests pending, indicating the credit card and IBAN (this is what is requested on the portal). I did not use bonus credit (also because it is not possible to request a withdrawal with a bonus to play) but only real money

Buongiorno,

l'account non richiede verifica. Ho scritto ogni giorno sia tramite chat che al supporto via email ma la risposta è sempre la stessa che la mia richiesta di prelievo è in elaborazione e poi inspiegabilmente viene annullata. L'ultimo contatto che ho avuto mi ha suggerito di fare la richiesta di prelievo tramite IBAN. Ora ho in pending le due nuove richieste di prelievo con indicazione della carta di credito e dell'IBAN (così viene richiesto nel portale). Non ho utilizzato credito bonus (anche perchè non è possibile richiedere il prelievo con bonus da giocare) ma esclusivamente soldi reali

Good morning, I wanted to update you by letting you know that after several requests I managed to get my winnings credited. Case solved. Thanks to the availability

Buongiorno, volevo aggiornarvi comunicandovi che dopo varie richieste sono riuscita a farmi accreditare le vincite. Caso risolto. Grazie per la disponibilità

Dear normagiacomazzi,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru