QuickWin Casino - La richiesta di chiusura dell'account del giocatore è stata posticipata.

Hello,

I hope to find advice or help here.

I've been playing on Quick Win for some time and have been trying to close or block my account for weeks.

I've also played on German sites and was able to get myself blocked without any trouble.

My gambling behavior is very unhealthy, so I've had myself blocked everywhere. However, Quick Win is being very difficult (approximately €3000 lost in less than 2 months). Since I keep gaining access, it's hard for me to stop.

I contact live chat almost daily and have sent several emails. Through live chat, I'm always told to wait for an email response, or I'm given offers like a 20-day suspension or cashback.

It's clear that this site is exploiting players with problems.

I hope someone can help me with how to proceed.

Thank you

Hallo,

ich hoffe hier einen Rat oder Hilfe zu finden.

Ich habe einige Zeit bei Quick win gespielt und versuche seit Wochen mein Konto zu löschen, sperren.

Ich habe auch auf deutschen Seiten gespielt und konnte mich problemlos sperren lassen.

Mein Spielverhalten ist sehr ungesund und ich habe mich daher überall sperren lassen, nur Quick win stellt sich quer ( circa 3000 € Euro in weniger als 2 Monaten verspielt) , da ich immer wieder Zugang habe, fällt es mir schwer aufzuhören.

Nahezu täglich kontaktiere ich den livechat und habe mehrere Emails verfasst. Per livechat werde ich immer wieder vertröstet, man würde sich per Mail melden oder es kommen Angebote mit einer sperre für 20 Tage oder Cashback.

Auf dieser Seite werden ganz offensichtlich Spieler mit Problemen ausgenutzt.

Ich hoffe hier kann man mir behilflich sein, wie ich weiter vorgehen kann.

Vielen Dank

Dear anjaangelina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Could you please forward me the account closure requests you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Hello

I wrote to the Quick Win live chat again last night and explained that I had now lodged a complaint. Less than a minute later I was kicked out of the chat and can no longer log in (the administrator deactivated it).

So my request has finally been granted. It's just a shame that it didn't happen the normal way.

(I also asked for self-exclusion directly, but that was also ignored.

In chat and by email.)

My problem with Quick Win is now solved.

Thank you

Hallo

ich habe gestern Abend nochmals den Quick win livechat angeschrieben und geschildert, dass ich nun Beschwerde eingereicht habe. Ich bin keine Minute später aus dem Chat geflogen, kann mich nicht mehr einloggen (der Administrator hat sie deaktiviert).

Somit ist man meiner Bitte nun endlich nachgegangen. Schade nur, dass es nicht auf normalem Wege ging.

(Ich habe im übrigen auch direkt um selbstausschluss gebeten, das wurde ebenso ignoriert.

Im Chat und per Mail.)

Mein Problem mit Quick Win ist somit gelöst.

Vielen Dank

Dear anjaangelina,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru