A Big Candy Casino - L'elaborazione del prelievo delle somme vinte dal giocatore è in ritardo.

I received an email about bonus games I played through the requirements which are already very difficult to reach. When I then want to withdraw they have found that I used some other bonus at some point and therefore I don't get any money!

So if you usually play on offers avoid this casino for any money you will never see! And as you can see in the pictures they send a lot of offers. Scam site stay away fellow gamblers

Jag fick ett mail om bonusspel jag spelade igenom kraven vilka redan är väldigt svåra att nå. Bät jag sen vill ta ut så har dom hittatatt jag användt nån annan bonus någon gång och därför får inga pengar!

Så om ni brukar spela på erbjudanden undvik detta casino för några pengar kommet ni aldrig se! Och som ni ser på bilderna skickar de mycket erbjudanden. Scam site stay away fellow gamblers

Dear patzzy84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Yes, I could have deposited the 30 euros they demanded, but when I asked customer service, they had written some clever text about ma. Can't withdraw money if you've played there before

Ja jag hade kunnat sätta in 30 euro som de krävde men när jag frågade i kundservice hade dom gjort nån smart text om att ma. Kan inte ta ut pengar om man spelat där tidigare

Dear patzzy84, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Could you please specify the bonuses you used?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I just want to warn others that if you have ever used their promotions and get a new offer, it is pointless.

No payments are made!

I think the marketing is misleading, they give with one hand and take with the other.

Jag vill bara varna andra att har ni någon gång använt deras promotions och får ett nytt erbjudande så är.det meningslöst.

Inga utbetalningar sker!

Tycker marknadsföringen är vilseledande de ger med ena handen och tar med andra

Dear patzzy84, kindly answer my questions above.

Dear patzzy84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.