Refuel Casino - Il giocatore ha difficoltà a prelevare le sue vincite.

Tried to take out for many hours, just says "please try again later or contact support" have contacted support and they also do not understand what the error is. And are very bad

on to understand. What should I do?

Försökt ta ut under många timmar, står bara "vänligen försök igen senare eller kontakta support" har kontaktat support och dom förstår inte heller vad felet är. Samt är väldigt dåliga

på att förstå. Vad ska jag göra?

Dear Hugo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you’ve made successful withdrawals before?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Hugo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.