SELECT.bet Casino - Il giocatore ha difficoltà a ritirare le sue vincite.

Hey

I waited for the withdrawal for 6 days and it was canceled

It constantly only comes from customer service that my message is processed in 48 hours

Now € 225 had been canceled and deducted from the € 14 miracle expense

I put the withdrawal request again for € 211

Do I have to wait 6 days again and the costs will be deducted

Scams throughout the casino

Hei

Odotin kotiutusta 6 päivää ja se peruttiin

Jatkuvasti tulee vain asiakaspalvelusta että viestini käsitellään 48 tunnissa

Nyt 225€ oli peruttu ja vähennetty 14€ ihme kuluja

Kotiutuspyynnön laitoin uudestaan 211€

Joudunko taas 6päivää odottaa js siitä vielä vähennetään kuluja

Huijausta koko kasino

Dear Jesse,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you successfully passed the verification process?

Did you receive any explanation from the casino regarding this situation? Please forward any relevant communication between you and the casino to my email address kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Additional comments from the player:

"Hey

I have never been asked for documents

A few homes came before work normally

Now I put the last € 225 on the withdrawal on June 29, when it came to me by e-mail that this will cost € 14

I accepted them

After that, today the withdrawal was canceled but the expenses were charged

I put in a new home for 211 € and I guess that will come again by email that will be charged "

Additional comments from the player:

"Hei 

Minulta ei ole pyydetty missään vaiheessa dokumentteja

Muutamia kotiuksia tuli ennen tötä normaalisti 

Nyt viimeisimmän 225€ laitoin kotiutuksern 29.6 jolloin tuli sähköpostilla että tästä tulee kuluja 14€

Hyväksyin ne 

Sen jälkeen tänään kotiutus oli peruttu mutta kulut oli veloittte

Laitoin uuden kotiuksen 211€ ja veikkaan että tulee taas sähköpostitse että veloitetaan kuluja "

Hello Jesse, I checked the T&Cs (https://www.select.bet/en/pages/terms-and-conditions) and I found this:

"No withdrawal will be processed until we have satisfactorily completed the verification process (Age & Identity Verification)."

I contacted the live chat support, and I was informed you should be notified by email, in case the verification is required.

I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply directly to this thread in the future. This is for us the quickest and easiest way to communicate.

I would like to ask SELECT.bet Casino to join this case and explain why is the player's withdrawal request stuck.

Dear Jesse and CasinoGuru representatives,

Thank you for getting in touch with us.

Since we were unable to locate the customer's account based on the provided email here, we kindly ask for an username or registered email so we could make additional check.

Kind Regards,

SelecBet Team

Dear Jesse,

Could you please provide any relevant information which could help the casino to locate your account? Please keep us updated.

Dear Jesse, 

I will extend the timer of the complaint by 7 days. If we won't receive answer from you we will reject the complaint.

We reject the complaint because the player didn't respond to our message.