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I withdrew my winnings a month ago and still haven’t received them I have asked them numerous times but keep getting ignored

Dear matty1931,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

What is the status of your withdrawal, please – is it pending or processed?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I am verified and have withdrawn before but this time they haven’t paid me for some reason

thanks

Thank you very much matty1931 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thankyou so much

Hello matty1931,

I'm Nick and I'll be assisting you from now on. I would like to ask SlotsNBets Casino to join us and help us resolve the player's issue.

I have received my winnings this morning thankyou so much for your help

Thank you matty1931 for letting us know that the issue has been resolved, we are glad to hear that. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you out. The complaint will be now closed.

Best regards,

Nick

Casino.guru