Unislot Casino - Il pagamento del giocatore è stato annullato.

Good day,

I have an account at Unislots.com into which I have deposited several times with paysafe cards. Sometimes I also deposited €100, then wagered it on roulette and then had it paid out to me, since I paid for the paysafe cards on paypal by invoice, so that I would have some money again until my next salary. Now I have won €1000 and they canceled the payout on the grounds that they would check my account internally. Now I'm afraid that I'll be accused of money laundering or that I won't get the money and my account will be closed. I have all the invoices for these Paysafe cards that I bought on Guthaben.de, so I could prove that I paid for them.

Guten Tag,

ich habe bei Unislots.com ein Konto, auf welchem ich mehrfach mit paysafe Karten eingezahlt habe. Manchmal habe ich auch 100€ eingezahlt diese dann umgesetzt bei Roulette und mir diese dann auszahlen lassen, da ich die paysafe karten auf paypal per rechnung bezahlt habe, damit ich wieder etwas Geld bis zum nächsten Gehalt habe. Nun habe ich 1000€ gewonnen und man storniert die Auszahlung mit der Begründung, man würde mein Konto intern checken. Nun habe ich Angst, dass man mir Geldwäsche vorwirft, oder ich das Geld nicht bekomme und man mein Konto schließt. Ich habe alle Rechnungen dieser Paysafe Karten, die ich auf Guthaben.de gekauft habe, könnte also nachweisen das ich diese auch bezahlt habe.

Hello M1sterpoolakoo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Unislot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good day,

the money was paid out, it's done, thanks anyway

Guten Tag,

das geld wurde ausgezahlt, es halt sich erledigt, trotzdem danke

Thank you M1sterpoolakoo for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick