Weltbet Casino - Il ritiro del giocatore è ritardato.

Hello, I opened my account on August 11th.

I made several deposits totaling €2100.

Let me clarify that I only received the bonus on my first deposit, which matched it at €100 + €100 bonus.

After that, I made various deposits until reaching the total amount of €2100 (as mentioned earlier).

Yesterday, August 12th, I requested a withdrawal of €2200.

It is still pending.

They told me to wait but couldn't provide a timeframe.

I have been verified, where I submitted my ID, a utility bill, and my Posta Pay card, which I typically use for my deposits on Weltbet.

I'm asking you what I should do?

I have documented everything with screenshots.

I am waiting for someone helpful to assist me in resolving this issue.

Salve, ho aperto il conto il giorno 11 agosto.

Ho effettuato diversi versamenti pari a 2100€

Premetto che solamente al primo deposito ho ricevuto il bonus pari al doppio del primo versamento 100€ + 100€ bonus.

Dopo ho eseguito vari versamenti fino ad arrivare all’importo di 2100€ ( come avevo detto precedentemente)

Ieri 12 agosto ho richiesto un prelievo di 2200€

Tuttora risulta sospeso.

Mi hanno detto di aspettare comunicando che non sanno le tempistiche.

Sono stato autenticato ove ho inviato Documento di Riconoscimento- bolletta utenza luce - carta di posta Pay dive solitamente faccio i miei versamenti su Weltbet

vi chiedo a voi cosa devo fare?

ho tutto documentato tramite screenshot.

Attendo qualche buona persona che mi aiuti a risolvere il problema

Dear Francesco878,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Thank you Tomas for your prompt response.

I am very grateful to you.

I will wait very patiently.

I'll keep you updated, of course.

In the meantime, I'm attaching a screenshot.

Hi Tomas 😊

Grazie Tomas della tua tempestiva risposta.

Ti sono molto grato.

Attenderò con molta pazienza.

Ovviamente ti tengo aggiornato.

Intanto ti allego uno screenshot.

Ciao Tomas 😊

Hi, I got a call from them saying they want a bank statement to make sure the bank account is in my name.

I'll send my account statement to Weltbet tomorrow.

I will keep you updated.

forwarding email screenshot.

Salve, mi hanno contattato dicendomi che vogliono estratto conto per essere sicuri che il conto bancario sia intestato a me.

Domani invio estratto conto alla Weltbet.

Vi terrò aggiornato.

inoltro screenshot dell’e-mail.

Hi, I forwarded everything as requested.

I wait patiently

Salve, ho inoltrato tutto come richiesto.

attendo pazientemente

I received the transfer this evening.

they were very quick and thorough.

what can I say I'm very happy.

I give sl Weltbet casino a 10 and praise

I give a great review.

thanks Guru 😊

Hi ricevuto il bonifico in serata.

sono stati molto celeri ed esaustivi.

che dire sono molto contento.

sl casino Weltbet do un 10 e lode

do un ottima recensione .

grazie Guru 😊

Dear Francesco878, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Tomas

Casino.Guru