Winfest Casino DE - Il giocatore non può più accedere al suo account del casinò.

I allocated myself a bonus at Wind but, unfortunately, I did not receive it. There is also no point of contact; the page does not load properly, games do not load either, and to top it off, I've been locked out even though I haven't done anything wrong. I can't play or retrieve my money, nor can I ask anyone or inform customer service, which is basically non-existent. I am missing 210 free spins.

So, habe bei Wind fest eingeteilt habe leider den Bonus nicht bekommen. Es gibt auch keinen Ansprechpartner Seite lädt nicht richtig Hoch spiel wird auch nicht rein geladen und zu guter letzt hat er mich jetzt ausgeschlossen, obwohl ich nichts gemacht habe. Ich kann weder spielen noch mein Geld wiederholen weder jemanden fragen oder Bescheid sagen oder Kundenservice gleich null 210 Freispiele fehlen.

Dear Marcy.1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Which bonus did you want to activate with the deposit?

Was this your first deposit?

Have you been informed about the reason for your account being blocked or why the bonus was not granted?

Could you please share your communication with the casino regarding the bonus and the account block? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika