Winorama Casino - Difficoltà di ritiro.

I made a win but the withdrawal is suspended ...

Ho eseguito una vincita ma il prelievo mi risulta sospeso... 

Hello Manuel.

Thank you very much for submitting your complaint. My colleague Satrio has reported me your communication; you have registered in this casino, took no deposit bonus, won, deposited in order to withdraw but got rejected, are these statements correct? ? This casino is responsive on our website, so we are likely to find proper solution for your issue. Have you passed through any identity verification process? 

Hi, in a nutshell I used the welcome bonus and by winning I exceeded the wagering requirements in order to withdraw a win with the bonus. Then I had to deposit in order to withdraw and I put on the withdrawal the sum won .. sent all documentation .. the withdrawal request was rejected. Then another email comes to me that says that as a first withdrawal I can withdraw a maximum of € 200 and so I changed the withdrawal amount to € 200 ... and I was asked for the documentation again and I sent everything.

Salve, in poche parole ho usato il bonus benvenuto e vincendo ho superato i requisiti di giocata per poter prelevare una vincita con il bonus. Poi ho dovuto depositare per poter prelevare e ho messo su prelievo la somma vinta.. inviata tutta documentazione.. la richiesta di prelievo è stata respinta. Poi mi arriva un’altra mail che dice che come primo prelievo posso prelevare massimo 200€ e così ho cambiato linporto di prelievo in 200€... e mi è stata richiesta di nuovo la documentazione e ho inviato tutto.

Hello Manuel.

Have you been successful with second verification? Is there any new info?

Hi I sent the second verification this time with e-wallet and they told me that they are verifying in case of missing document they contact me ...

Salve ho inviato la seconda verifica stavolta con portafoglio elettronico e mi Hanno detto che stanno verificando in caso di mancato documento mi contattano... 

Ok, we are extending the timer by 7 days. Please, let us know if there is any new info about your case. 

Manuel, is there any new info?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue got resolved.

The player hasn’t responded to our messages, we consider that the issue got resolved