1Bet Casino - Il deposito del giocatore non viene accreditato sul conto.

I deposited 200 Euros via an ETH transfer last Wednesday, September 20th.

As of today, they are claiming issues with the payment provider.

A terrible experience, had I seen their grading earlier.

All I want is to get my money back.

Ho depositato 200 Euro tramite un trasferimento in ETH mercoledì scorso 20 Settembre.

Ad oggi accampano scuse di problemi col provider di pagamento.

Esperienza pessima, ad aver visto prima il loro grading.

Vorrei soltanto recuperare i miei soldi.

Dear Pinkman777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before? Could you please confirm that you used the correct address to process the deposit?

Additionally, please post here (or forward me) screenshots of the deposit history from your casino account and the deposit receipt. My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Email sent with screenshots

Inviata mail con gli screenshot

Dear Kristina and Pinkman777, 

Everything should be in order with the player’s deposit. 

Pinkman777 please confirm that you have received your deposit back. 

Kind Regards, 

1Bet Casino Team 

Finally I see the warehouse

Finalmente vedo il deposito

Dear Pinkman777,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru