1Bet Casino - Il giocatore ha problemi a prelevare i suoi fondi.

My bank refuses a withdrawal from 1Bet. What should I do, how can I withdraw the money and when will 1Bet write the money back to my 1Bet account? Please help.

1Bet does not answer my question and does not answer any mail.

Written by the bank.

Hello Fabian Bischoff, according to our information, the payment service provider "Nuvei" handles payment processing for gambling providers who do not have the required license to offer gambling in Germany. We will return all incoming payments from Nuvei to the sender. We ask you to ensure that no further payment instructions are initiated from Nuvei or from unlicensed gaming providers to your C24 account. On the following page you can find out about the permitted gambling providers who are allowed to offer their services in Germany: I am happy to answer any questions. Best regards, C24 Ban

Meine Bank lehnt auszahlung von 1Bet ab. Was soll ich tun wie kann ich das Geld auszahlen und wann schreibt mir 1Bet das Geld wieder auf mein 1Bet Konto Gut. Bitte um Hilfe.

1Bet antwortet nicht auf meine Frage und beantwortet auch keine Mail.

Geschrieben von der Bank.

Hallo Fabian Bischoff,nach unseren Informationen übernimmt der Zahlungsdienstleister „Nuvei", die Zahlungsabwicklung für Glücksspielanbieter, die nicht über die erforderliche Erlaubnis verfügen, Glücksspiele in Deutschland anzubieten. Sämtliche Zahlungseingänge von Nuvei werden wir wieder an den Absender retournieren. Wir bitten Sie, dafür Sorge zu tragen, dass keine weiteren Zahlungsanweisungen von Nuvei bzw. von nicht lizenzierten Glücksspielanbietern auf Ihr C24 Konto veranlasst werden. Auf folgender Seite können Sie sich über die erlaubten Glücksspielanbieter informieren, die Ihre Dienste in Deutschland anbieten dürfen:Rückfragen stehe ich Ihnen gerne zur Verfügung.Viele Grüße C24 Ban

Dear faweanbi199,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• When exactly did you request a cashout and when did the bank contact you about the situation with the transaction?
• Did the casino offer you an alternative way to withdraw your winnings?

Looking forward to hearing from you.

Best regards,

Tomas

My bank replied to me yesterday May 3rd that they transferred the money back. The 1Bet site has other withdrawal options. But the question is whether it will work via portals like Mifinity. Since my bank says that 1BET does not have a German license? In addition, the question is when 1Bet will credit the money back to me.

Meine Bank hat mir gestern dem 03.05 geantwortet, das sie das Geld wieder zurücküberwiesen haben. Die Seite 1Bet hat andere auszahlungs Möglichkeiten. Die Frage ist aber ob es über portale wie Mifinity dann funktioniert. Da meine Bank ja sagt das 1BET keine deute Lizenz hat? Zudem ist die Frage wann 1Bet mir das Geld wieder gutschreibt.

Money is still not credited 🙁

No reply to emails.

No status report. NOTHING.

Money was already transferred back from my bank on April 3rd.

Why isn't 1Bet getting a cell?

How long should I wait?

Is it normal that the process takes several days?

Thank you for your support.

Geld ist immer noch nicht gutgeschrieben 🙁

Auf Mails keine Antwort.

Kein Status Bericht. NICHTS.

Geld wurde am 03.04 bereits von meiner Bank zurück überwiesen.

Warum bezieht 1Bet keine Zellung?

Wie lange soll ich warten?

Ist es normal das der Prozess mehrere Tage andauert.

Danke für eure Unterstützung.

Oke 1Bet credited the money back to my 1Bet account today. Since my bank rejected it because they don't have a license in Germany. Does anyone know if it works with Mifinity then? So even though it doesn't have a German license? Then I would try it now via Mifinity? do you know your way around Or does Mifinity also check the country and where it comes from?

Oke 1Bet hat das Geld heute wieder auf mein 1Bet Konto gutgeschrieben. Da die meine Bank es abgelehnt hat weil sie keine Lizenz in Deutschland haben. Weiß jemand ob es über Mifinity dann funktioniert? Also obwohl es keine Deutsche Lizenz hat? Dann würde ich es jetzt über Mifinity probieren? Kennst du dich aus? Oder prüft Mifinity auch das Land und wo es her kommt?

Thank you for the update, faweanbi199.

I understand this must be frustrating for you.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

I would recommend asking the casino for their recommended solution to the issue, as they have to find a suitable way to send you your winnings. If they recommend Mifinity for German players, it might be the best chance for you to withdraw your winnings.

Please let me know about the result and if you need any further assistance.

Looking forward to hearing from you.

After a long wait everything worked out great thanks for your support

Hat nach langem Warten alles doch super geklappt danke für eure Unterstützung

Dear faweanbi199,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru