1xBet Casino LAT - Le vincite del giocatore sono bloccate.

Hello, the casino blocked my account with $550 that I won, claiming that I had other accounts. I need the return of my funds.

Hola el casino me bloqueo la cuenta con 550 dolares míos que yo gane con excusa que yo tenia otras cuentas nesesito la devolución de los fondos

Hello CristianG,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1xBet Casino LAT. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you confirm that you have more than 1 account or does anybody else from your household owns an account in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear CristianG,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, if April 12, 2024 was the last time I spoke by email, it is salascristian393@gmail.com If my brother opened an account for me since I didn't know, he offered me to open an account in that casino, I want the money because I have a huge debt with the bank, I'm suffering. They never said anywhere in the registry that I didn't have to open another one. account.

Hola si el 12 de abril del 2024 fue la última vez que hable por correo es salascristian393@gmail.com si mi hermano me lo abrió un cuenta por mi ya que yo no sabia el me oferto abrir cuenta en ese casino quiero el dinero por que tengo un deuda enorme con el banco estoy sufriendo nunca dijeron en ningún lugar de registro que no avía que abrir otra cuenta.

I already sent photos of me with ID in hand and they didn't want to verify because they have more accounts. Do you have authority? For these claims?

Ya mande fotos mía con dni en mano y no quisieron verificar por tener más cuentas ustedes tienen autoridad? Para estos reclamos?

There are 3 accounts that I have at the casino. They know it because they get my name. The first one I created with the help of my brother and then I created 2 more again.

Son 3 las cuentas que tengo el casino ellos lo saben por que les sale mi nombre la primera la cree con ayuda de mi hermano y después volví a crear 2 mas

Hello CristianG,

It is strictly forbidden to create more than 1 account in any online casino. By breaching this term, they can confiscate any balance and block all of your accounts.

Unfortunately, there is nothing anybody could do and we will be forced to reject the complaint.

Please keep in mind to never make multiple accounts ever.

Best regards,

Nick