22bet Casino - Il giocatore fatica ad autoescludere il proprio account.

Hello, I have control problems and I have been requesting the block since January 21 and they laugh at me. On 2/29 they responded to my email and did not block my account. I have also tried via chat and they sent me to email.

hola tengo problemas de control y llevo desde el 21 de enero solicitando el bloqueo y se ríen de mi. El 29/2 por mi me responden al correo y no me bloquean la cuenta. Lo he intentado tambien por chat y me remiten al correo.

Hello Killo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 22bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly did you request for self-exclusion for the first time (also please forward the initial request to nikolas.b@casino.guru)? How much did you deposit into the casino since your exclusion request?

Looking forward to your answer.

Regards,

Nick

Hello, are you referring to a verified account at 22bet, which is where I make the complaint, or to this casino guru website? Thank you

Hola, se refiere a cuenta verificada en 22bet que es donde hago la queja o a esta web casino guru? Gracias

Additionally, is there a history of refunds at this casino for these types of claims? Thank you

Adicionalmente, ¿hay antecedentes de reembolsos en este casino para este tipo de reclamaciones? Gracias

Hello Killo,

You submitted your complaint on 22bet so I mean the verification and exclusion in the casino. Would it be possible to forward the above requested information to nikolas.b@casino.guru?

Hello, I just sent it. Thank you

hola acabo de enviarla. Gracias

Hello, they have already blocked me but I try to withdraw the funds with an agent and they send me to the email. They don't usually respond to that email

Hola ya me han bloqueado pero intento retirar los fondos con un agente y me remite al correo. En ese correo no suelen responder

Hello Killo,

No e-mail arrived from you yet so please send it to nikolas.b@casino.guru within the next 7 days otherwise we will be forced to close the complaint.

Hello, I had sent it. I'll send it again right now. Thank you

Hola, lo habia enviado. Vuelvo a enviarlo ahora misml. Gracias

Hello Killo,

Can you please forward those e-mails in full and not just as screenshot of all of them together? Please forward the ones in which you requested the exclusion.

Dear Killo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.