888 Casino IT - L'account del giocatore viene chiuso dopo la richiesta di prelievo.

Hello, last night while playing a slot machine, I won a substantial amount and requested withdrawals for my winnings. After making the withdrawal requests, I received confirmation emails for these requests. The problem is that my gaming account was then temporarily deactivated, and I got emails saying the money was sent back to the account which I can't access. I am unable to contact the site's support because I can't find an email or any contact information. How can I resolve this situation? I kindly await a response from you experts, thank you.

Salve, ieri sera giocando ad una slot ho vinto delle cifre considerevoli e ho richiesto i vari prelievi delle vincite. Dopo le richieste di prelievo, sono arrivate anche le e-mail di conferma della richiesta di prelievo. Il problema è che poi mi è stato temporaneamente disattivato il conto gioco e sono arrivate le email che i soldi sono stati rimandati sul conto al quale però non posso accedere. Non riesco a contattare l'assistenza del sito perché non trovo l'email o un contatto. Come potrei risolvere questa situazione? Attendo gentilmente una risposta da voi esperti, grazie

Hello ShanaChanel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account has been verified since October 26th and the accumulated winnings were made with real money. In addition to the emails that were sent to me for the withdrawals that occurred, they sent me another email today that proceeded to suspend the gaming account to proceed with checks relating to the gaming activity recently detected.

L'account è verificato dal 26 ottobre e le vincite accumulate sono state fatte con soldi reali. Oltre alle e-mail che mi sono state inviate per i prelievi avvenuti mi hanno inviato oggi un'altra email che hanno provveduto a sospendere il conto di gioco per procedere con delle verifiche relative all'attività di gioco recentemente rilevata.

Hello ShanaChanel,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Did they specify the exact reason for blocking your account?

Awaiting your response.

Regards,

Nick

Hi, I have sent email as requested above

Ciao, ho inviato email come richiesto sopra

Hello ShanaChanel,

According to our recent communication, your account should now be active, though the balance has been removed. Did the casino specify what malfunction occurred? Additionally, could you let us know which game you were playing?

If possible, please forward your betting history to my email for further review.

I look forward to your response.

Best regards,

Nick

Dear ShanaChanel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.