BC.Game Casino - Giocatore con rimborso ritardato dopo errore di ritiro.

I made a withdrawal of XRP from BCGAME. The withdrawal was completed on BC's end. However, the deposit was not reflected for quite some time afterwards. Upon checking the withdrawal TXID, I noticed a mistake in the memo entry. BC starts the memo field with a '1', and I pasted my memo after this, leading to the entry error. I'm not sure why they do this. I contacted my withdrawal destination, they helped me revert and complete the refund process. They were very prompt in their response. Checking the refund TXID, the refund was done to BC's withdrawal address. Since it was refunded to the same outgoing address, it naturally should be deposited back into BC's withdrawal wallet. This is not my deposit address. I reached out to BC support, explained the situation, but it has been 3 days now, and I've been left hanging while they're 'considering' my situation.

BCGAMEよりXRPを出金しました。BCからは出金完了済。その後なかなか着金が反映せず。出金TXIDを確認したところメモの記入ミスがありました。BCはメモ記入欄に1と始めからインプットされています。1の後にメモを貼り付けてしまったので記入間違いとなりました。なぜそんなことをしているのか不明。出金先に連絡、対応していただき、返金手続き完了。とても素早い対応です。返金TXIDを確認したところ返金先はBCの出金アドレスに返金されています。出金アドレスにそのまま返金されているので自ずとBCの出金ウォレットに入金されました。自分の入金アドレスではないわけです。そこからBCサポートに連絡し、経緯を説明しますが検討中検討中と丸3日放置されています。

Hello 25133412ko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When exactly was this payment processed (the withdrawal request)? When was the last time you spoke to the casino and what was it about?

Please keep in mind that tracking such transaction may take up to 1-3 weeks so I would definitely recommend to wait only.

Looking forward to your answer.

Regards,

Nick

Certified in December 2023

Look at this. This is BCGAME's XRP withdrawal application page. For some reason, this casino inputs 1 in the tag entry field from the beginning. This leads to user mistakes. Isn't it the casino's fault? Due to this mistake, the withdrawal to BYBIT was not reflected. The withdrawal date is March 8th. A collection request was made to BYBIT, and the refund was completed by BYBIT → The refund was sent to the BC withdrawal address. Withdrawal TXID and refund TXID have been submitted to BC.

2023,12月に認証済

これを見てください。BCGAMEのXRP出金申請ページです。このカジノはなぜかタグ記入欄に最初から1がインプットされているのです。これはユーザーがミスする原因となっています。カジノ側の過失ではないでしょうか？このミスによりBYBITへの出金が反映されませんでした。出金日付は3/8日です。BYBITに回収依頼、BYBITより返金完了→BCの出金アドレスに返金されています。BCには出金TXID、返金TXID提出済。

The final communication with BC was a time-consuming one-off, as the matter was being investigated and considered. I'm wondering what I need to look into. I have never heard of the casino entering 1 in the tag entry field. This is a system on the casino side, and they should admit their negligence.

BCとの最後のやり取りは調査中、検討中、時間がかかりますの一点張りです。何を調べる必要があるのか疑問です。タグ記入欄にカジノ側が1をインプットしているなんて聞いたことありません。これはカジノ側のシステム、過失を認めるべきです。

Hello 25133412ko,

Are you sure that the casino put that error there as if you did enter it manually, the mistake could have been on your side.

Can you also please forward the communication between you and the casino, as well as the communication regarding the reversion of the funds to nikolas.b@casino.guru?

This is the support answer as of March 19th. For the time being, live support is not a conversation. Another team only says verification. It's almost 2 weeks.

3/19日時点のサポートの回答です。とりあえずライブサポートは会話にならない。別のチームが検証しか言わないです。もうすぐ2週間になります。

Hello,

Please provide me with the following details so I can assist you with the refund:

• Your withdrawal order number.
• A screenshot of the email from Bybit regarding the refund.
• The transaction ID (txid) of the refund.

Best regards,

PANDA - BC.GAME

Withdrawal order number

A-1792954399733440353

Transaction ID (txid) for the refund.

88BC816DFA8F16460B9D6F3A2AB97DB79C95FE0CCF8A0B7656B92646AC160CA0

出金注文番号

A-1792954399733440353

返金のトランザクション ID (txid)。

88BC816DFA8F16460B9D6F3A2AB97DB79C95FE0CCF8A0B7656B92646AC160CA0

If you check the refund TXID, you will see that BYBIT returns the funds to this address after collecting them. BC withdrawal address. I explained this to live support, but they don't understand.

返金TXIDを確認するとBYBITは資金回収後こちらのこのアドレスに返還していることがわかります。BCの出金アドレスです。それはライブサポートにも説明しましたが理解していません。

I inquired today and received this response. This is a terrible casino.

今日問い合わせたところこのような返答です。酷いカジノです。

Dear BC.Game Casino,

Was the amount refunded back to you or is there anything the player can do to retrieve the funds if not?

Still no refund, no contact. The XRP withdrawal request page that was pointed out was corrected. But that doesn't mean the evidence was destroyed. It is true that the number 1 was entered in the XRP withdrawal request form. It is the casino's fault .

いまだに返金なし、連絡すらもしてこない。指摘したXRP出金申請ページは修正していた。だからといって証拠隠滅にはなりません。XRPの出金申請フォームの1が入力されていた事は事実であり。カジノ側の過失であります。

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They even replied to me saying they would help me with the refund but I never heard anything back. BCGAME is making fun of people too much. It's obvious that this is a pretty bad casino. It's not worth depositing money here.

わざわざここでも返金の手助けしますとまで返信してきて何も連絡なし。人を馬鹿にしすぎでしょうBCGAMEは。かなりの悪質なカジノだと伺い知れます。ここに入金する価値もないカジノです。

Hello,

We apologize for the delayed response. Refunding any transaction that is reversed back to our wallet can take 15-30 days. However, we have fast-tracked this process, and the refund will be processed within 48 hours. We will update you once the refund is completed.

Best Regards,

BC.GAME

More than 48 hours have passed since the response from BCGAME 48 hours ago. No refund has been made. In the first place, 30 days have passed since 3/10. They don't keep their promises, and at least I will never recommend this casino to anyone in the future.

48時間前のBCGAMEからの返答から48時間以上経過。返金はされていません。そもそも3/10からもう30日は過ぎています。約束も守らない、少なくともこのカジノは今後人に薦めることはまずあり得ない。

96 hours passed and still no refund

BCGAME "Refunds will be processed within 48 hours"??? Are you kidding me?

９６時間経過 いまだに返金なし

BCGAME「払い戻しは 48 時間以内に処理されます」？？？？？？馬鹿にしてますか？

Hi,

The user can claim their XRP by using this code on our bonus page:

$[BCGAME-17PZ2N2DS2X5RL5B54PB55Y5D5M]$

Best Regards

PANDA - BC.GAME

I was refunded, but I still don't feel any better. I'm very grateful to casinoGURU for the solution. BCGAME's support is just the worst. I'll never use them again.

返金はされたが、全く気持ちの晴れはないです。解決に関してはcasinoGURUにのみとても感謝申し上げます。BCGAMEはサポートがとにかく最悪です。２度と利用することはないです。

Hello,

We understand your frustration, and we apologize for any inconvenience caused. Refunds typically take time due to the process involved. It's essential for users to provide the exchange/wallet with a memo or correct address for refunds to expedite the process. Additionally, we emphasize on our withdrawal page the importance of filling out the address details accurately.

We appreciate your feedback, and we will use it to improve our processes and make them faster in the future. We strive to ensure that such issues are minimized, and we hope you won't encounter similar challenges going forward.

Best Regards,

PANDA - BC.GAME

Dear 25133412ko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru